Manager Accounts Receivable

Accounts Receivable Specialist

Over ** years’ experience in Accounts Payable, Accounts Receivable and General Cashiering

Highly skilled in Administrative Support and Office Management

Proven ability to learn quickly and utilize new methods, systems, and procedures

Excellent communication skills (verbal & written)

Remarkable ability to build and maintain customer satisfaction & loyalty

High energy, extremely detail oriented, outstanding work ethic and positive make it happen attitude

Areas of Education & Expertise

Front Office Operations

PBX/Multi-line Telephones

Account Management

M3 Accounting

Office Management

QuickBooks

Great Plains

MS Office

A/R and A/P

Administrative Support

Professional Experience

HEARTLAND PAYMENT SYSTEMS – Chattanooga, TN

8/2015-Present

Accounts Receivable Specialist

Responsible for the daily invoicing for equipment shipped as well as repairs for Micropayments and Campus Solutions, invoicing of recurring charges such as equipment rental and wireless fees, process all return/credit documents for Micropayments and Campus Solutions. Maintain customer files, daily cash posting including research if required, maintain sales tax exemption certificate log including requesting certificates from new customers. Handle customer inquiries and research Inventory count data entry Assists in G/L account reconciliation. Takes credit card payment information from customers and assist in audit request research.

THE READ HOUSE HISTORIC INN AND SUITES – Chattanooga, TN

9/2014-6/2015

Accounts Receivable Clerk

Daily duties included providing the accurate reviewing, balancing and posting of all direct billings, posting credit card charges and payments. Balanced accounts receivable daily, generated and sent out invoices and statements on all city ledger accounts. Kept up to date billing information in company system, followed up on, collected and allocate payments, Carried out billing, collection and reporting activities according to specific deadlines. Researched and resolved payment discrepancies. Reviewed AR aging to ensure compliance, maintained accounts receivable customer files and records, followed established procedures for processing receipts, cash etc., complied with all policy and procedures for the processing of credit card payments. Investigated and resolved customer queries, processed adjustments; and communicated with customers via phone, email, mail or personally.

LEXINGTON ASSET MANAGEMENT – Chattanooga, TN

3/2013-8/ 2014

Assistant Property Manager

Provided direct assistance to the Property Manager, assuming leadership of the property during the Property Manager’s absence, focused on leasing, resident retention, rent collection and marketing. Conducted all business in accordance with all company policies and procedures, with all Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act.

MARKHAM HOUSE SUITES – Little Rock, AR

10/2004-9/2012

General Manager

Directed all aspects of a 73 room hotel and 2 multi-family apartment communities

Oversaw guest relations, operations, housekeeping, and maintenance

Managed staff development, finances and budgeting, monthly contracts, and marketing initiative

Prepared periodic revenue audits and maintained guest settlements

Researched and reconciled discrepancies while managing property systems

HILTON LITTLE ROCK METRO CENTER – Little Rock, AR

10/2004-7/2006

Express Meeting Manager/Catering Sales Coordinator

Booked and coordinated group activities, processed payments, and ensured client satisfaction

Solicited new business to effectively increased budgeted food and beverage revenue

In-House Reservations Manager

Coordinated in-house reservations and collaborated with sales and catering departments

Worked with revenue management to ensure accurate coding and maximize profitability

Awards & Achievements

Able to multi-task and work effectively with a large volume of information

Highly organized and capable of prioritizing workloads to meet deadlines

Customer service oriented with the ability to identify and address needs

Motivated, attentive, willing to learn, and productive in team environments

Possess a thorough knowledge of modern office practices and procedures

“Employee of the Month” for Hilton Little Rock (May 2006)

Gold level Arkansas CRC (2012)

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