Business Analyst

NIRUPAMA BHARDWAJ

************@*****.*** #848-***-****

Over 6+ years of IT experience [5+ years as a Business Analyst and 1 year as QA] having extensive knowledge and experience in requirement gathering, problem solving and delivery management, applying strong interpersonal communications skills, including teamwork, and building customer relationships. Expertise in business analysis, change management, and maintenance projects.

SUMMARY HIGHLIGHTS:

Excellent technical writing and communication skills needed to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Non-functional Requirements Document and Use Cases Specifications.

Document requirements using the following techniques: Brainstorming, Interviews, Observation / Shadowing, Prototyping method and JAD sessions.

Excellent team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of quality standards.

Resourceful in solving complex problems. Striving to ensure that issues are resolved to the (stakeholder’s) satisfaction.

Proficient at creating test plan, test scenarios, test cases and executing functional testing, system testing, integration testing, performance testing, smoke testing, regression testing, and user acceptance testing.

Good understanding of the software development process and methodologies (incl. Waterfall and Agile).

Strong oral, business and technical writing skills that allow facilitation of meetings, presentations and requirements gathering sessions.

Able to think abstractly and learn new technology quickly.

Effectively manage multiple projects concurrently, adapting quickly to new technologies, teams and tools. Adept at reducing development costs and providing traceability of projects.

Outstanding interpersonal communication skills, enabling alignment of priorities, resource balancing and consensus building with team members and stakeholders in developing and maintaining any complex Application/Systems.

SOFTWARE SKILLS:

Business Domains

Energy & Utility, Pharmaceutical, Clinical Research Org. (CRO) and Hospitality

Business Skills

Business Process Analysis & Design, Requirement Elicitation, Use Case Modeling, SCRUM Planning, Functional/System Analysis Technical Writing & Change Management.

Business Modeling Tools

MS Visio 2010 [UML]

Microsoft Office tools

Excel, PowerPoint, Word, MS Project & MS SharePoint.

Project Methodologies

Software Development Life Cycle (SDLC), Agile (Scrum), Waterfall Methodology.

Bug Tracking / Testing Methods & Tools

User Acceptance Testing (UAT), Black Box Testing, JIRA, HP Application Lifecycle Management (HP ALM) & HP Quality Center (HPQC).

Hands on

SQL

Operating Systems

UNIX, Windows 98/00/NT/XP, MS-DOS.

EDUCATION

Bachelor of Computer Applications (BCA)

Masters of Business Administration (MCA)

PROFESSIONAL SUMMARY:

Role: Business Analyst

Client: United Fuel Supply [UFS]

Location: Salt Lake, Utah July’15 – till date

United Fuel Supply markets and distributes the highest-quality products and expert services for fuel stations, truck stops, fleets, refineries, biofuel plants, liquid drilling operations, and more. United Fuel Supply is a single-supplier solution for petroleum, biofuel, and specialty liquid drilling products. UFS also sells chemical catalysts, oleochemicals, and various types of feedstock used in and produced during the biodiesel production process.

UFS wanted to develop multiple mobile applications as part of their Digital Transformation process.

1.Grease Collectors App:

UFS clients used this app to request grease collection from their facilities along with requesting other services. This app also allowed clients to view their invoices.

2.Fleet Management App:

UFS Dispatcher department used this app in order to track their fleet and manage the routes for different drivers.

Responsibilities:

Developed and managed Software Development Life Cycle (SDLC) implementation using the Agile method.

Worked directly with the client to gather the requirements and Created Product Backlog, Sprint Backlog and managed User stories.

Developed flow diagrams for Business process of the company using Microsoft Visio.

Performed extensive Gap analysis to determine the risks and assisted the PM in budget and resource planning

Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.

Involved in UI enhancement and made Wireframes and Screen Mockups/Definitions and Dependencies using Moqups.

Participated in daily stand-up meetings.

Functioned as the bridge between functional business units and IT.

Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.

Gave demos to the clients at the end of every sprint. Captured change requests and prioritized them along with project manager and client.

Environment: Jira, MS Visio, Moqups, UML, MS Office and Windows.

Role: Business Analyst Jan'2014-June'2015

Client: Covance

Location: Princeton, NJ

Covance Inc. is a drug development services company providing a range of early-stage and late-stage product development services on a worldwide basis primarily to the pharmaceutical, biotechnology and medical device industries. An application was developed to manage all their research and scientist as who is working on what trails and at what site.

Responsibilities:

Developed and managed System Development Life Cycle (SDLC) implementation using the Waterfall method.

Played a key role in identifying the key business areas and customers to gather requirements and documented them.

Organized Joint Application developments (JAD), Interviews and Requirement Elicitation sessions.

Closely involved in project planning, requirement gathering and prioritization activities.

Proficient in writing Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and Requirement Traceability Matrix (RTM).

Analyzed the current business process and recommended improvements for better visibility of reporting and other needs.

Interfaced with business owners and SMEs to finalize Activity diagrams and Data flow diagrams.

Conducted GAP Analysis (AS-IS to TO-BE) to understand the deficiency of the existing application.

Facilitated Structured walkthrough of requirements involving all stakeholders to validate the requirements.

Conducted User Acceptance Testing (UAT) with the Business stakeholders and was responsible for acquiring sign-off on UAT scripts.

Environment: MS Visio 2010, HP ALM, Share point 2010, Remedy, MS Office & Windows.

Role: Business Analyst.

Client: CulinArt

Location: Long Island, NY Dec'2012 – Nov'2013

CulinArt operates on-site corporate, higher education, private school, healthcare and destination recreation/leisure dining facilities in 16 states. As a complete dining service provider, CulinArt operates at over 200 locations that include cafés, coffee bars, concessions, executive dining, catering and conference dining, social catering/special events, office coffee service and vending.

Responsibilities:

Developed SharePoint portals for CulinArt departments- HR, Finance, IT, Marketing, Wellness and Operations.

Interviewed pilot team site users to effectively understand their experience to develop future collaborative spaces and training materials. Developed training materials for content loaders.

Assisted all divisions and various departments across the company to assess their needs and develop intuitive wireframes.

Collaborated with information systems division to integrate business needs with technology.

Co-led the Search sub-team in the development of a comprehensive search capability.

Tracked user needs to understand how future enhancements can improve user experience.

Identified navigation and site structure, and contributed to governance.

Provided Visio diagrams/wireframes (using swimlanes) and Excel wire frames to the customer to socialize the customer on the development process

Identified candidate business processes which leverage SharePoint tools to enhance day-to-day office functions using workflows, Info Path forms.

Built out content using SharePoint Designer, provided training for additional best practices and lessons learned for education of end users.

Performed quality assurance testing on developed SharePoint sites and web parts.

Created Product Backlog, Sprint Backlog and managed User stories.

Gave demos to the clients at the end of every sprint. Captured change requests and prioritized them along with project manager and client.

Environment: Jira, MS Visio, Share point 2010, UML, Windows.

Role: Business Analyst

Client: Merck

Location: Bridgewater,NJ March’11 – Nov' 12

Merck & Schering Plough Company Inc., is a leading Global Pharmacy Company. Merck implemented Optimization Of Product Availability (OPA) project to help the supply chain to optimize the product availability in the market, thereby helping top management to run there actual and forecast on a particular drug.

Responsibilities:

Developed and managed System Development Life Cycle (SDLC) implementation using traditional Waterfall model.

Used various techniques: JAD, brainstorming and Workshop’s to produce requirement documents during project preparation phase.

Collaborative effort by business users, SMEs, and development team to understand the requirements and specifications for new applications.

Categorized & determined the requirements with the help of the IT team, what can be achieved and the required resources.

Designed and developed all Use Cases and UML models using Rational and MS Visio.

Crafted the Requirements Traceability Matrix for assessing and tracking requirements.

Generated the RACI Matrix for the clear understanding of the reporting structure of the team members.

Assisted the Project Manager to define, estimate and schedule business analysis work plan and tasks using MS Office Project Planner. Eg: Work breakdown structure (WBS).

Used HP-ALM for updating the status of all the Test Cases & Test Scripts that are executed during testing process.

Facilitate defect review meetings involving all stakeholders to review defects, identify severities, set priorities as per client requirements, and ensuring that accuracy and deadlines are met.

Environment: MS Visio, Rational Requisite Pro, UML, HP-ALM, MS Office, MS Office Project Planner, Windows XP/2007 & Unix.

Role: QA

Client: Polaris, India July'06 – June' 07

The trade system TRIMS, is being maintained by POLARIS, & currently being used by Citibank worldwide for all of its trade related functionalities e.g. Letter of credit maintenance, bills etc. The TRIMS system automates all of the trade requirements of Citibank, eliminating all type of documentations & providing a fully integrated system to store & retrieve images & data.

The TRIMS system is distributed among three regions EMEA, North America, & Asia pacific to meet all of its client’s requirements across the globe. The TRIMS system works in several phases, like scanning of the documents, & registering the LCs for the images at its different locations. The system then sends the registered messages to their corresponding users for further processing.

Responsibilities:

Created Test cases based on the business requirements.

Involved in execution of Test cases manually.

Performed Regression Testing.

Conducted System Integration Testing.

Environment: C, C++, Pro * C, UNIX, Oracle 9i.

Contact this candidate