Customer Service Manager

Brigette Britton

Elmhurst, Illinois 630-***-**** ************@*****.***

MANAGER EVENT PLANNER COLLABORATOR & COMMUNICATOR

Built and managed a business providing household management and childcare services to families. Self-directed, resourceful and enthusiastic professional with genuine interest in managing and fostering the clients’ and overall company’s needs. Outgoing and articulate communicator who works well with public and coworkers at all levels. Work effectively with multicultural and diverse populations. Hardworking and energetic with a proven ability to provide results in a fast paced environment with critical deadlines.

CORE COMPETENCIES

Strong Writing Skills/Interpersonal Communication

Teaching/Presentations

Event Planner/Public Speaking

Budgets/Operations

Customer Service/Client Satisfaction

Leadership/Fundraising

Time Management/Organization

Technical: Microsoft Office (Word, Excel, PowerPoint); Social Networks

EDUCATION & Certification

Benedictine University, Lisle, Illinois

Bachelor of Arts in Organizational Leadership, December 2014

Relevant coursework: Ethical Leadership; Social Psychology; Group Dynamics; Learning Strategies; Social and Cultural Change; Organizational Behavior; Marketing; Operations Management; Introduction Cultural Anthropology

Domestic Violence 48 Hour Training (Effective November 2014)

PROFESSIONAL EXPERIENCE

Event Coordinator, Community Christian Church, July 2015-present

Data Entry

Payroll

Schedule daycare workers for scheduled events

Household Manager, Families in Algonquin, Hinsdale & Elmhurst, IL, 2003-Present

Managed household affairs and fostered a healthy environment for 4 families; cared for children aged infants through high school with age appropriate scheduled activities

Set personal and business appointments for parents and children

Assisted with homework

Managed household staff

Assist in special projects and tracked household spending

Ability and inclination to exercise discretion regarding personal and confidential information

ADDITIONAL EXPERIENCE

Development Coordinator Family Shelter Service- Wheaton, IL, 2012-Present

FSS is a non- for profit organization that offers help to women and children in rebuilding their lives after Domestic Violence is experienced.

Contacting supporters of Family Shelter Service with purpose of raising revenue for annual Gala

Tracking donation amounts

Scheduling pick up times for annual Gala donations

Public Speaking Speaker’s Bureau- Wheaton, IL, 2012-Present

Attend speaking events throughout the community raising awareness on DV and offering hope to survivors

Raise and collect donations at Public Speaking events

Development Assistant Preserve Management Group- January 2015-Present

Schedule meetings with clients, assist with marketing and various administrative duties (fax, scanning, Email, copying and Spreadsheets)

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