JoAnn Jordan

**** ********* **.

Kettering, OH **440

937-***-****

Cell: 937-***-****

act3wl@r.postjobfree.com

Qualifications:

A dedicated, highly motivated and energetic professional. A creative and organized self-starter with excellent communication skills.

Employment History:

10/07 – 07/12 JC Penney

Customer Service / Sales Associate in Women’s

Acted as a retail sales consultant and on-demand, personal shopper.

Exceled in identifying customers’ needs and providing a feel-good experience, resulting in higher sales and customer service scores as well as repeat customers.

Generated referral orders through computerized catalog system.

Provided crucial, market feedback to management.

*Customer Service Award (2)

08/96 – 08/07 Steinmart

Customer Service Lead / Visual Merchandiser

Promoted to Lead Sales Clerk in Ladies Department.

Created visual displays; merchandising to encourage higher sales volume.

Educated and engaged customers to boost purchases.

Handled incoming calls at service desk.

Resolved all customer queries, delivering a positive and efficient experience.

Expedited charge sends, voids and checkouts.

Adjusted tickets to comply with markdown paperwork.

*Employee of the Month Award (4)

*Employee of the Year Award (management and employee awarded)

06/89 – 08/96 Lazarus

Salesclerk

Assisted customers with clothing selections and purchases.

Provided prompt and courteous customer service.

Processed all paperwork and markdowns.

*Customer Service Award (6)

08/85 – 06/89 Fashion Bug

Salesclerk

Greeted customers and assisted in clothing and accessory purchases.

Assisted with visual displays.

Responsible for register balance and daily report.

*Customer Service Award

01/89 – 04/89 Dermatopathology Laboratory of Central States

File Clerk (part-time, temporary assignment)

Filed pathology reports and lab requests, and answered phones.

Computer Skills: data entry, inventory searching and online ordering

Contact this candidate