Human Resources Home Health

JILL BEHRENS **** ***RD AVENUE OZONE PARK NY *****

718-***-**** ***********@***.***

Director of Human Resources/Operations

A dedicated and technically skilled professional with a proven, successful track record within the health care industry. Able to negotiate the unique challenges of management while implementing innovative solutions which resulted in improved operational efficiency and processes. Outcome oriented and committed to the delivery of quality, superior customer service and revenue growth.

Key Abilities

Proven Leadership Ability

Teambuilding & Supervision

JCAHO & DOH Regulatory Compliance/Union Regulations

Credentialing

Admissions/Discharge Planning

Quality Assurance/Matrix

Staff Development & Training

Schedule & Coordinate Care

Recruitment and Retention

Employee Coaching

&

Development

Managed a staff of over 5000+

CHRC/Home Care Registry

Payroll and Billing

Records Management

Effective Communicator and problem solver.

HHA Exchange software

Private Pay Consultant

Benefits Administration

E-Verify

Professional Experience

ABI Healthcare Agency 6/2014-Present

Director of Human Resources/Chief Compliance Officer/Director of Operations

At ABI Healthcare agency under my tutelage the agency has been converted into a fully compliant agency with full knowledge and usage of HHA Exchange software and the general revenue of the agency has more than tripled.

As Director of Human Resources implemented the compliance program, wrote and administered the code of conduct. Implemented the education department, ensured that all HHA information has been updated into the HHA exchange system and we are now using the system to track and maintain the field employee compliance with 766.11 the DOH regulations for personnel file. Under my guidance we have created the agency archiving, and filing system and streamlined the filing and records room process. During my tenure at ABI Healthcare agency we have more than doubled in size, when I first came aboard we had 2800 HHA’s that I was responsible for, currently we are at 6300 HHA and still expanding. All wage parity compliance has been met, we are compliant with the NY sick leave law and have adhered to the Obama health care act regulations. Although my current title reads as above my role is as follows: Operations Director Information officer Systems Analyst, Payroll Director HHA Exchange implementer and numerous additional challenges. From the inception of my employment at ABI Healthcare Agency, the main focus has been to bring the agency into full compliance with DOH and OMIG compliance and regulations, re-training all department heads as to how to utilize the proprietary software HHA Exchange to its full potential. Some of my responsibilities are but not limited to:

Director of Operations

Chief Compliance Officer

Information Officer

HR Director

Intake Director

Marketing Director

Contract Negotiations

Coordinating Director

A/R Manager

Payroll Director

The Gefen Senior Care Group/MZL Home Care

Operations/Information Systems 10/2013 to 6/2014

HR SYSTEMS /Consultant

At MZL Home Care, in addition to being the assistant administrator, I am currently responsible for ensuring agency compliance within DOH and DOL regulations, managing exclusion lists and DOH conflicts with other licensed home care agencies. Acting as a consultant in overseeing the Human Resources department in organizing, planning, developing, and directing the implementation and administration of human resources functions and in carrying out policies and procedures relating to all phases of human resources activities. Providing guidance and recommendations for problem resolutions. Keeping records of insurance coverage, pension plan, and personnel transactions, such as hires, union enrollment, promotions, transfers, and terminations. Recommending and implementing procedures to reduce absenteeism and turnover. Investigate and resolve accidents/incidents and prepare reports for agency records and DOL/DOH Audits. Conduct wage surveys within labor market to determine competitive business advantages. Prepares quarterly statistics and reports for Quality Assurance related documentation and meetings as reported to the CEO and Board of Directors, Negotiates and solidifies contract amendments and agreements.

Observes and monitors telephone interaction with clients and employees, coaches and recommends effective communication solutions.

Processes time cards both office staff and assisted living staff and reconciles them to the payroll. Prepares reports for payroll and accounts receivable.

Currently, Operations Supervisor for Coordinating, Intake/Referrals, accounts receivable and both cooperate and paraprofessional compliance.

Caring Hospice of New York November 2010-August 2013

Client Services Director/Human Resources Director

At Caring Hospice of New York my responsibilities included but were not limited to,

Coordination of HHA services via our own HHA’s or acting as a liaison between our patients and various vendors (licensed home care agencies). All communications to current patients regarding Home Care Services, Home visits from agency Social Workers and Case Managers while maintaining continuity of care and resolving any issues regarding services that may occur. Managed a staff of client service representatives ensuring client’s needs were satisfied and developed training plans for employee growth to improve quality of effectiveness. Handled escalated issues personally both in the office setting and on call after hours.

Communicated with agency Social Workers, Nurses and Clergy People regarding patient care and arranged appropriate services as necessary. Ordered all DME supplies as per RN/Case manager’s direction. Processed Bi-Weekly payroll, reconciled time sheets and time records from agencies, entered and verified all HHA services in to All Scripts/Mysis System. Verified all Bills from Vendors and reconciled them to HHA Exchange. Processed Insurance Authorization.

Human Resources distribution such as Workman's compensation, disability, unemployment claims and medical benefits, cobra and 401K distribution, onboarding, orientation and credentialing.

Avondale Care Group

Human Resources Director Jan 2009-Nov 2010

As the Director of The Avondale Care Group I was responsible for the day to day functions of a Licensed Home care Agency.

Including but not limited to recruiting, interviewing, hiring, mentoring and training all internal staff members for both the Coordinating Department and the Compliance Department. Intake and Discharge of all clients as per authorizations and or plans of care.

Staffing cases as needed, maintaining compliance for field personnel. Updating schedules as per scheduling software, confirming shift coverage, communicating all scheduling changes to contracts and clients.

My employment scope covered Human Resources distribution such as Workman's compensation, disability, unemployment claims and medical benefits, cobra and 401K distribution. CHRC back ground checks, inputting and removing staff from both CHRC and Home Care Registry. Developed Relationships with HHA Training Schools, Acted as a liaison with contracts, discharge planners, and Social Workers and Marketed services to potential clients. Responsible for company compliance within DOH and JCAHO regulations. Issued/terminated new hire ID badges and maintained compliance for inter office staff. Developed and advised as to policy and procedure within the Human Resource and Compliance Departments. Researched, reviewed and updated as per DOH and JCAHO regulations and Contract/Vendor requirements. Communicated with all contract directors to ensure compliance goals are within specific contract guidelines. Maintained up to date in-service materials and distributed them to the appropriate parties. Supervised the Coordinating department and Compliance department, executed audit preparation, audits as necessary and communicated with vendors prior to, during and follow up after Audits have been conducted.

Reported to CEO and Vice President as to hiring statistics and compliance statistics. Focused on compliance department as priority while being responsible for both departments. Responsible for staffing several assisted living facilities. On call responsibilities for Nursing contracts and stood in for both the CEO and Vice President of the organization at any given time both during business hours and after hours

Allen Health Care Services, Jamaica, NY

Director of Compliance 2002-2009

Director of Compliance/Auditing Expert, Converted Entire agency into compliance, implemented new monitoring systems and software, reviewed and reorganized department to ensure compliance and trained staff for hands on readiness for continued compliance monitoring all contract and state audits Maintained responsibility for the Compliance Department and all aspects of Human Resources.

Village Care of NY, New York, NY

Operations Manager 1999 -2002

Coordinated and scheduled RN, LPN and Home Health Aide shifts and visits for licensed home health agency specializing in delivering home based care to the HIV/AIDS population in NYC Provided sub-contracted, supplemental staffing services to certified home health agencies, infusion therapy companies and health clinics. Maintained continuity of patient care confirmed all coverage and resolved issues. Processed bi-weekly payroll, coordinated on-call coverage and covered on-call when needed Results: Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by growing census; managed implementation of full scale computer conversion; increased customer satisfaction while decreasing incidents and complaints.

Allen Health Care Services

Senior Patient Care Coordinator 1994 - 1999

Responsible for coordination of in-home patient care services for certified home health agency; scheduled RN visits for certification and subsequent re-certification visits; coordinated LPN and Home Health Aide visits/shifts ensuring that the appropriate caregivers were assigned to each patient; managed time and record keeping; reconciled schedules to time slips; assisted in processing payroll; documented all communication, incidents and complaints; maintained regulatory compliance.

Education:

Associates Degree Blake Business School- Medical Office Technology -1994

Bachelors of Arts Liberty International University- Human Resources Management-2010

MBA Strategic Healthcare Management, Home Health Care Hofstra University, 2016

References available upon request

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