Customer Service Information Technology

Tatiana Kopa Mougang Epse Kamnang.

HR practitionner (1 year 11 months)

IBM business Inc

+63-094******** 091******** *******@*****.** **********@*****.*** National Capital Reg

Experience

4 years of total experience

Jan 2014 - Present

(1 year 11 months )

HR practitionner

IBM business Inc National Capital Reg, Philippines

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Customer Service

Role

Call Centre Executive

Position Level

1-4 Years Experienced Employee

In my daily task, I do assist IBM Canada employees in their general Human Resources inquiries. I do calls and e-mails in both English and French languages.

Sep 2011 - Jan 2014

(2 years 4 months )

FRENCH EXECUTIVE

Aegis PeopleSupport Inc. National Capital Reg, Philippines

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Customer Service

Role

Call Centre Executive

Position Level

1-4 Years Experienced Employee

Monthly Salary

PHP 70,000

Assisting customers for both service and sales with their hotels, cars, flight and even package reservations.

Education

2011

NGAOUNDERE

Post Graduate Diploma / Master's Degree in Computer Science/Information Technology Cameroon

Major

ARCHITECTURE AND NETWORKS

Skills

Advanced

Customer Service Assistance

Intermediate

Technical support

Languages

Proficiency level: 0 - Poor, 10 – Excellent

Language

Spoken Written

French

10 10

English

7 7

German

1 2

Jobstreet English Language Assessment (JELA)

Date Taken

11 Jul 2013

Score

34/40

Additional Info

Expected Salary

Preferred Work Location

National Capital Reg, Central Luzon

Other Information

CAREER OBJECTIVE:

Build a strong growth driven career in various domains like HR services, Travels, finance analysis...

ADDITIONAL SKILLS:

* Internet research, MS OFFICE

* Good knowledge of GDS

* Experience in quickly searching websites

* Good knowledge of NETWORKS ADMINISTRATION

TRAININGS:

* 2009 - 2months internship as a NETWORKS ADMINISTRATOR ASSISTANT IN SABC, CAMEROON

* 2011 - 2 months training for hotels and cars service

* 2012 - 1 month training for sales

* 2013 - 2 weeks training for GDS

* 2014 - 2weeks training for HR services ( Payroll, travel expenses and Benefits)

PERSONAL STRENGTHS:

* Strong interpersonal skills

* Quick learner and require minimal supervision

* Sense of responsibility

* Highly inquisitive

* Creative and resourceful

* Excellent skills in communication and collaboration within the team.

About Me

Gender

Female

Age

26

Address

National Capital Reg, Philippines

Nationality

Cameroon

Permanent Resident

Philippines

Contact this candidate