Field Service Manager

MICHAEL J FITZGERALD

*** **** **

DES MOINES, IA 503123818

515-***-**** (Mobile)

********@*****.***

Professional Summary

Results oriented Network System Engineer with extensive expertise in analysis and implementation of IT networks. Worked with minimal supervision with maximum activity utilization. Installing, migrating and patching Operating Systems and Hardware firmware. Determined necessary and future improvement changes for LAN, VLAN, WAN for improved performance. Able to balance the needs of management, provide excellent customer service, and maintain confidentiality and schedules with ease. All to reduce costs, increase revenues and profits.

Networking Technical Support Specialist

Hardware

IBM xSeries, Acer/Altos, HP, Stratus Servers.

DAS and NAS data storage.

Lenovo, HP, Dell, Acer Desktops and Laptops

Toshiba, Fujitsu, HP, Dell Tablets

SonicWall, HP, Cisco firewalls and routers, Switches, Frame Relay

Symbol, Proxim, Motorola Wireless Routers and AP

HP LaserJet, Okidata, Lexmark, Zebra Barcode, Kyocera Printers

Panasonic, Fujitsu Document Scanners

Tape Backup Devices: DDS, VXA, Iomega, LTO

Cat5 Patch Panel RJ45 termination

Operating Systems

Server OS: Windows Server 2000-2008,

SCO Unix 3.2 – Openserver 5

IBM AIX 3.4 -5,

Red Hat Linux 6-7, RHEL 4-5

Workstation OS: Windows 3.1 – Windows 8

OS X and iOS

Applications

Medical Practice Management software, The Medical Manager, Intergy EHR

Imaging Document Manager

Windows Active Directory

Windows Terminal Services

MS Office 97 -2010

Symantec System Recovery

Lone-Tar Backup

Norton Antivirus, Endpoint Protection

Terminal Emulators: Century Term, Facet Term

Accounting Packages: Practice Analytics, Peachtree, QuickBooks

Professional Experience

Wells Fargo EUC 2014-present LAN/PC Analyst 2

End Users Computer repair, PC/LAN support, using specified systems and diagnostic tools to troubleshoot desktop, laptop, ipads and peripheral hardware, software, applications, operating systems and related network problems for individual users and to resolve basic to moderately complex issues or escalates as needed. Complete work orders and move/add/change requests with general direction, including patches, upgrades, software deployments, installations, repairs and preventive maintenance on desktops, laptops, servers and related systems while completing documentation.

IIC/Unisys 2014 Contract Dell Driving Tech

Dell warranty repair, break fix calls. 6 months contract

Geeks on Site 2014 Part-Time Field Service Tech

On-call On-Site computer repair technician

Home Depot 2014 Part-Time Sales Associate

Retail sales and service

Artisan Construction LLC 2013 - 2014 Dispatch and Office Manager

Start up concrete construction company. Week-end and evening construction work.

Independent Contractor 2012 – 2013 Computer Network Services

Provided technical support to end-users for various applications, with PC and Network repair.

Private owners PC repair and disaster recovery upgrades and anti virus

Independent Company Dell Server upgrade – CAT5 Cable for additional PC relocations

Workstation repair and file recovery – Upgrade equipment

Former Clients Workstations repair-- Install new Printers at remote offices – repair AD user profile

Tape backup problems. Additional cable runs

Vitera Healthcare Solutions 1998 – 2012 Field Service Tech III

Sage Healthcare, Emdeon Practice Services, WebMD Practice Services

Implementation of $100K plus network projects. Provide maintenance and warranty support for over 300 Office Management sites for Doctors and Clinics. Onsite services for clients in a 250 Mile radius.

High productivity for Service Requests.

IBM server installation Rack and Stand Alone with warranty services.

Meet/exceeded company objectives for work performance.

Implement installation procedure documentation for nationwide service team.

Determines client hardware needs for future growth for network reliability and performance.

Assisted in HelpDesk Live calls and support queues.

Remote diagnostics for determining server hardware replacement and warranty.

Participated on ongoing Training in Hardware Technologies, OS and Applications.

Inventory control for computer equipment stock and supplies.

WahlTek, Inc. 1995 – 1998 Field Service Tech II

Field Services Repair, Installation, cabling and support Application systems.

Help Desk Support for networking and medical application system, The Medical Manager.

Technical Engineer for application servers and workstations in network environments.

Technical advisor for Sales and Software support Team.

Software division was sold to WebMD.

Business Systems Corp. 1990 – 1995 Field Service Tech

Custom built servers and workstations, complete turnkey installations including cabling.

Installation and Repair of office automation software for medical clinics and distribution management sites.

Onsite maintenance repair of terminals, Servers, PCs and printers and office equipment.

Lead tech for Server and Workstations.

The Medical Manager dealership was sold to WahlTek, Inc.

Additional Professional Experience

Malloy’s Cash Register Dallas TX

Field Service Tech

Sales demonstration

Vendor repairs and supply

Retail Data System, Inc. Des Moines IA

Field Service Tech

Inventory stock control

Board level repair and vendor repairs control

Education

A+ certification Dell Laptop and Desktop Certification

Network + certification Lenovo Laptop and Desktop Certification

Windows Server Administration HP Laptop and Desktop Certification

AIX server administration Windows Terminal Services Administration

CCNA training SCO server administration

CNE training RHEL sever administration

AAS, Digital Electronic United Electronics Institute, Iowa

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