Customer Service Manager

Kim Andrews

**** ********* ******, *******, **, V5J 3P7

778-***-****, ******************@*****.***

Relevant Experience:

Communication and People Skills

Consistently maintain a positive attitude and enjoy helping people

Extensive management and supervisory training and experience

Articulate and very effective working with people of different backgrounds and temperaments

Accurately record, remember, and verbally communicate detailed information

Exceptional command of the English language with strong written and transcription skills

Skilled at working independently and as an enthusiastic team player

Organization & Time Management

A problem solver who quickly grasps complex situations and turns them into manageable tasks

Produce quality work even when under extreme time pressure and deadlines

Proven ability to understand and follow complex instructions to successful conclusions

Many years of experience successfully managing and organizing personal time and workload

Collaborate in teams to produce quality reports

Technical Skills

Expert knowledge of MS Word, Computerized Bookkeeping, Quick Books, Simply Accounting

15+ years administrative and office management experience

Organize billing and maintain timely accounts

Effectively maintain accounts payable and accounts receivable

Work History:

Matakana Scaffolding BC Inc

2015-Current

Compiling reports. Use of Simply Accounting, Excel and Microsoft Office

Oversee Matakana BC, Westcan and Canada Clear Span Scaffolding Payroll.

Maintain and compile employee records, sick days, vacation.

Submit monthly Union Reports to BCRCC

Oversee Westcan Accounts Receivables.

Oversee and track quotations, monthly rentals, labour and sundries.

Communicate effectively with Project Managers in relation to billing issues.

Communicate effectively with customers in relation to billing.

Collection of accounts.

Liaising with the company accountant, and Office Manager.

Kim Andrews – page 2 of 2-778-***-****

Sprott Shaw College – East Vancouver Campus Campus Director

2011 – 2014

Managed day-to-day operations at the campus level

Recruited and trained new employees

Conducted performance appraisals and was responsible for performance management of 15 staff members

Assisted in preparing the annual budget for the campus

Determined program schedules based on student enrolment

Sprott Shaw College – Vancouver Campus Student Services/Instructor

2007 – 2011

Assisted in managing the day-to-day operations of the administrative and instructor team

Trained and mentored all staff

Scheduled and organized 300+ student classes and programs

Maintained and ordered the book inventory

Maintained and ordered office supplies

Taught, Graded and Marked: Career Planning, MS Office Procedures, Bookkeeping, Customer Service

Developed and delivered dynamic, supportive and educational lectures for up to 40 participants at a time

Provided ongoing coaching and guidance to students

Provided quality customer service to present and future students

Dr. Rosanna Lima Medical Office Assistant/Office Manager

2006-2007

Assisted in setting up and starting the office with Dr. Lima

Managed AR

Managed electronic records using Nightingale EMR system

Performed various medical office procedures: urine testing, ordering supplies, autoclave, patient scheduling, billing, filed electronic records, ordered exams

Maintained strict confidentiality

Answered all incoming phone calls

Greeted patients professionally

Education and Certification:

Leadership courses

Provincial Instructors Diploma Ongoing

Sprott Shaw College – MOA/AA 2002-2003

WHIMS

Service First- Customer Service Training

Interests and Hobbies:

Cycling

Traveling

Reading

Gardening

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