Customer Service Representative

Ugochi A. Hekerem

806-***-**** ***** Trinity Meadow Dr.

********@*****.*** Missouri City, TX 77489

SUMMARY

Highly motivated, committed finance professional with a track record of academic and employment achievement. Equipped with strong analytical and numerical ability, capable of proactively identifying opportunities for operational performance enhancements. Looking to take on a challenging opportunity within a progressive organization where skill set can be utilized to make a valuable contribution.

HIGHLIGHTS

Customer Relations

Invoice Management

Account Reconciliation

Document Control

Mathematical Skill

Budgeting

Financial Administration

Complex Problem Solving

Strong communication skills

Effective time management

PROFESSIONAL EXPERIENCE

Macmillan Cancer, United Kingdom Jan 2011 – Jul 2014

Accounts Payable

Worked closely with the management accounts team to ensure correct general ledger coding was used on all invoices and expenses.

Ensured that the payments of invoices were completed within a timely manner and in accordance with payment terms.

Identified invoices that were overdue or have not been received.

Made and received telephone calls to and from suppliers on a variety of queries

Matched invoices to the relevant receipts.

Setting up vendor accounts and reconciled statements.

Closed down inactive vendor and employee accounts.

Reconciled intercompany transactions on regular basis. Oversaw preparation and evaluation of various company transactions including budget and expenses, payroll, invoices and other accounting documents; exhibited quick learning skills.

Diamond Bank PLC, Nigeria May 2007 – Aug 2008

Executive Banking Officer

Received consecutive promotions from Head Customer Service to Service Officer based on excellent performance; managed 5 teller and cashiers to ensure smooth operations.

Oversaw area’s local and foreign currencies including Bureau de Change transactions, and performed detailed account reconciliations; efficiently monitored mystery shopping reports.

Trained and coached team members on upselling techniques, processed foreign currency cheques for major clients, and reconciled ATM transactions; timely posted sundry expenses.

Managed GL reconciliations, acted as liaison for bank clients, and oriented team daily on latest updates to bank procedures and products; competently resolved daily issues.

Diamond Bank PLC, Nigeria Jun 2006 – May 2007 Customer Service Representative/Teller

Managed processing of foreign currency transactions including ATM and internet banking requests; productively monitored customers’ incoming and outgoing status.

Selected as point-of-contact for public members, managed queries on clients accounts, and assisted customers in requesting new checkbook and opening accounts.

Posted withdrawal and deposit transactions including bank cheques; maintained effective communication with various individuals, and competently balanced drawers and ledgers.

Demonstrated excellent ability to adapt in fast-paced environments; complied with all company policies and set standards while being composed in stressful situations.

NIIT Group, Nigeria Jan 2005 – June 2006

Accounts Assistant

Selected to work full time after 4 months internship program, provided high-level support to accounts department, and timely posted sundry expenses to appropriate accounts.

Assisted in generating management accounts, prepared comprehensive reports as needed and accurately performed bank reconciliations; cultivated professional relationships.

Maintained up-to-data sales and purchase ledgers, updated internal systems, and assisted in generating cash flow forecasts; developed effective ways to improve daily processes.

Provided training on MS Office and Oracle 9i DBA courses, provided superior administrative support and assistance to clients, and managed time wisely to perform other tasks.

Education & Technical Skills

University of Dundee, United Kingdom, 2008 – 2010

Masters of Science in International Finance, Grade: Distinction

Abia State University, Uturu, Nigeria, 2000 – 2004

Bachelor of Science in Accounting

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Access Oracle DBA Systems SQL

Quick Books and SAGE

Academic Presentation: Portfolio Investment in Emerging Markets

References Gladly Provided Upon Request

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