Service Engineering
Resume:
Brian W. McKeever
*** ******** ** ************, ** 19128
b-mckeever11@verizon net
Summary:
Having over 30 years of experience in electronics, specializing in Information Systems, I have achieved repeated success in solutions via engineering level diagnostics. I have reduced operating costs while improving astringent SLA percentages. I am well experienced in problem solving, creating seamless standard operating procedures and implementing these, proven to meet and exceed client needs.
Experience:
NER Data Products, Inc. Glassboro, NJ 2012-2015
Hardware Triage Specialist
* Provided Engineering level diagnostics (Triage) with End Users for all new service requests.
* Advised correct parts to pre-ship resulting in expedited repair times.
* Supported Field Engineers with Advanced /Engineering level Support for Hardware and Software issues within Managed Print Services Systems.
* Determined End of Life status and upgrading options.
* Conducted continuous review of all open service requests to ensure astringent SLA percentages were met or exceeded.
ISS, Inc., Bala Cynwyd, PA (Formerly SSP, Inc.) 1995-2012
Senior level Technician and Logistics Manager
* Set up networks and managed clients, for corporate offices.
* Senior field technician for Servers, Enterprise Series and Blade
technologies, RAID Hard DISK Management, Large Format Imaging/Printing
Devices, and Managed all OEM in and post warranty interface.
* Responsible for Troubleshooting and repairing connectivity issues involving bridges, routers (wired and wireless), switches and hubs.
* Managed Logistics Resources for Service Parts procurement and distribution, Service contract, enforced SLA Management and implementation.
* Directed service engineer resources, monitored inbound service requests and determined billable call service issues.
* Set contract pricing and structure as required by RFP/RFQ solicitations.
* Researched latest drivers, Bios, updates and firmware upgrades for peripherals.
* Managed offsite repair depot for extensive Printer and Notebook Rebuilds.
* Conducted Print Server Diagnostics in TCP/IPX, DCHP, IPDS and other Protocols
* Sourced obsolete EOL components and parts.
Brian W. McKeever
200 Overlook Rd Philadelphia, PA 19128
b-mckeever11@verizon net
Training & Certificates
* ASEE in microprocessor and digital electronics
* HP/Compaq Service ID SJ0900
* IBM/Lenovo Service ID 017*******
* DELL Service ID 53871
* Six Sigma Go Lean Yellow Belt Certified ID 6701237
* Personal, Mobile, and Enterprise level printer repair
* Radio Telephone repair and programming – TBX and portable
* Controller Repair
* DELL, HP-CPQ, IBM, SUNN Server Repair * NEC 2000 Electricians Code and Regulations Training
* Currently Pursuing MCDST and A+ Certificates
* ESDS, SMT and Through hole multilayered PCA repair
Operating Systems / Applications
DOS 4.2 to 6.22, WINDOWS 3.1 to Windows 10, Office Professional 97 to 2010 including Outlook and Outlook express. MS Server 2003 to 2010 Exchange Server. SQL, SMSC, Active Directory, Remote Desktop, VPN, VoIP, Adobe Acrobat and Reader. Cisco, Linux, and NOVELL Platforms. MAC O/S versions: Tiger, Leopard, Lion, X 10.3 to 10.6. Service Request Tracking systems, HEAT, REMIDY, MAJIC, TRACK IT, and ASTEA Logistics tracking system. Android and IPhone setup.
References Available Upon Request
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