Project Manager

DENISE BURNEY

*********@*****.*** • 732-***-****

DYNAMIC Technical Project Manager

Results driven individual with experience in Project Management methodologies such as WBS (work breakdown structure) development, coordination of people, and resources development to execute business processes and fulfill client requirement/needs. Possess excellent understanding of Cost Estimate, Statement of Work, and Project Plan/Schedule.

Areas of Expertise

Capacity Planning Data Center MIGRATION copper/fiber patching schedules

site surverying vendor management nework Diagrams/staging document

NEWORK Project manager SDLC PROJECT LIFECYCLE budget/Planning/Administration

Professional Experience

Network ANALYST, Fiserv, (Parsippany, NJ) 8/2015 –PRESENT

Facilitate coordination efforts between internal groups and clients to fulfill all activities related to network implementation for over 2000 client site and ATM activation implementations within the United States.

Analyze and determine client conversion requirements and provide conversion specifications regarding ATM connectivity from OSI to EFT card services.

Provide weekly status metrics to be used for management reporting of projects of deliverables, timelines, escalated project issues and risks.

Communicate with Business unit and/or their client dissemination information relevant to the client request.

Manage multiple project time lines and task lists in the project schedule.

Maintain accurate and complete documentation including client information, parameters and documentation for all client interaction

Understand networking, complex multi-protocol routing, and network design

Working on Frame Relay Elimination as well as establishing MPLS connectivity with the Data Centers in Irving and Portland

Telco ring technology and ordering processes including CFA/LOAs. ATT Sonet, UVN and Smart technology

Ordering Telco hot cuts for critical infrastructure circuits by maintaining and consolidating the technology project plans.

Design, plan, monitor, and maintain the network for the purpose of providing client/server application support, telephony support, high speed data transport

Technical Project MANAGER ii, UBS, (Jersey City, NJ) 3/2014 –9/2014

Managed and escalated issues and risks for large sized projects with high complexity at one or more than 600 + UBS sites throughout the US

Performed project planning, tracking and oversight to ensure project(s) are completed on GTTP III program that delivered the roll out of a managed MPLS networks by both VZB and BT circuits.

Held project team meeting, engaged and managed team members from multiple organizations, vendors and subcontractors, obtain vendor/subcontractor quotes, engage vendors/subcontractors and release project team resources.

Oversee project deliverables to ensure performance to schedule for installation of HI-CAP circuits, Carrier Delivery, Power & Space, Hardware, Site Readiness and insuring Pots line is Operational

Reviewed and analyzed all project activity related to risk items and developing mitigation strategies that require out of hours Cutover to implement the design of 1,2 and 3 type Cutovers for the UBS site branches

Responsible for tracking key project milestones and adjusting project plans for Hardware Installation for UBS site branches that installed 2911 Cisco Routers, 3750 HP Switches, 1160 Riverbed device, Dual FE WIC Cards, Juniper Firewall devices etc…

Exercised change process against the project objective, update project deliverables and obtain acceptance from identified project stakeholders during the Steering Committee Review

Held project and acceptance reviews during the weekly GTTP III project Go/No Go Review.

Ensured issues were resolved with GTTP III project during the Lessons Learned review on weekly calls

Reviewed the benefits and use of resources to achieve business goals from PPM methodology.

TECHNICAL Project MANAGER, AT&T, (Piscataway, NJ) 9/2011 –3/2014

Ensured projects are delivered efficiently and effectively, according Ethernet Managed Circuit Delivery timeline by project management standards and tools with the local Telco involved

Supported IT Service Managers and other Service applications and IT technical staff in the implementation of the Data Center Applications that Test IT knowledge management process

Strong judgment and interpersonal skills that demonstrate success in dealing with diverse functional teams to all AT&T IT project standards that create project definition, schedule and project execution

Established project scope with customer and vendor, managed implementation with Cisco/Router/HP Switch vendors products as well as assisting with ordering CISCO router equipment at site locations

Prepared documentation, issue mitigation, risk identification, and assist in scheduling site visits with BIC Engineers/Field Engineers with the resources for MIS Ethernet and VLAN circuits.

Managed corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Once the Fiber is delivered into the building at the MPOE I assist with the tech in scheduling the Test connectivity with the customer.

Created, managed and track overall project schedule across application portfolio to resolve conflicts impacting deliverables.

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects.

Scheduled and track customer Site Visits along with the Construction and Telco teams to install Fiber Ethernet into customer site location throughout the state

INFRASTRUCTURE PROJECT MANAGER, Freedom Communications USA, (DICKSON, tn) 7/2008 –2/2011

Developed and managed project plan/phases for Data Center consolidation and MPLS network transition for Wireless Services clients and 3G Deployment/4G Growth

Worked with SA and DBA to migrate Oracle Operation Systems Solaris, Linux upgrading Servers to X.86 and Blade

Liaison b/w SA and DBA in providing a full lifecycle solution which include Databases, Oracle, SQL server and Cloud Storage.

Established project scope with customers and managed implementations with vendors to ensure on-time delivery

Design requirements, resources, plan project lifecycle, goals, milestone schedule, and deliverables, for project/program implementation which involves speaking with the Field Engineers pertaining to multiple site retails stores for various telecommunication needs, ie..Cabling, Fiber/Copper Internet Connection, Wireless Services

Worked with multiple vendors/subcontractors quotes for router equipments, and all telecommuntions needs for planned deliverables that resulted from project team resources.

Managed complex MPLS and T1/T3/LAN/WAN Metro Ethernet Network refresh migration projects from design and development to production.

Directed techs that planned cable patch panel implementation and provisioned, developed an approach (WBS) to meet infrastructure project requirements and scope of deliverables.

Experience managing transformation technology VMARE technology for network and server database systems into a mid- large network environment.

Fundamental understanding of wireless technology/mobility networks.

Examined risks rewards for each project, available funds and project duration from PPM Methodology

Designed and maintain reporting, process, technical and project documentation which includes input to Construction phase(subcontractors to meet delivery targets,

Ensured client satisfaction and smooth transaction by strong organizational, presentation, and customer service skills

Coordinated and facilitate weekly status meetings with PMO, change management client and implementation team

Documented and track meeting minutes, open issues/lesson learned for client and project team

Extensive use of reporting ie. Excel, MS Project, Dashboard, Project Methodology Tools

PROJECT COORDINATOR, realogy (Parsippany, nj) 11/2007 –5/2008

Responsible of small to mid scale infrastructure projects

Developed detailed requirements and a project plan to satisfy customer needs and achieve objectives.

Responsible of project scope, planning meetings. Validate/update requirements and documents/

Tracking/managing projects from initiation to successful implementation for new Netscreen devices for the metro

Developed the migration schedule across all data centers.

Cutover and migrated over 1500 Caldwell Banker sites throughout the States from DSL to Juniper Devices

Tested and deployment of the activities from DSL to Juniper Devices, Linux, HTML5, CISCO products and projects.

Tracked and monitored incoming and outgoing issue with Remedy Database System to update Service Delivery Technicians of any technical outages issues at the customer site.

Provided costs estimates and logistics for the project; once Cutover was established I would have to track, resolve, and work out any issues that may have been identified

Established a course of action to ensure that work is completed efficiently and reported on in accordance with firm standards.

Worked with various groups, engineers, applications, and migration team to ensure the Cutover will exceed timely.

Ensured project milestones are within scope and closeout phases.

Facilitating Vendor meetings, and network implementation meetings with clients.

IT PROJECT LEAD, AT&T (Piscataway, nj) 11/2004 –11/2007

Conducted Data Center moves cutover coordination and transition strategy sessions and other project meeting facilitation

Managed Frame/Relay to MPLS migration Data Center cut overs.

Conducted project kickoff with clients, internal project planning, and team meetings

Developed detailed project plans including technical requirements

Project planning of provisioning of DS1 and DS3 circuits.

Identified and escalating issues

Established implementation timelines for the project.

Liaison with client IT partner and other integration vendors, such as Cisco, Nortel, and Avaya.

Report on project resource utilization for the conversion of servers from physical to virtual.

Ensure all resources needed for the project are secured process thru Incident Management.

Project Documentation (includes regular reporting) and create strategies for risk mitigation

Monitor and report on progress toward project plan.

Handled contingencies and resolves problems appropriately.

Provided cost estimates for the project.

Interface with circuit designer technicians, assemblers, customers, LEC regarding risk plan

Software/Computer Interface Skills

Software/Hardware Packages: Outlook, MS Project, Excel, Visio, Remed y Database, Java, SQL, LAN/WAN Migration, SAN Storage Knowledge, BGP, Switches, Routers, Oracle Server Migration, VMware, Cloud Infrastructure Concepts, VPN/MPLS, Clarity Tool, SharePoint, Solaris, Linux and SLA services.

Skills: Excellent communication and analytical skills, Experience in areas such as network design, data center operations, database administration. Extensive knowledge with different project management methodologies including Waterfall and Agile

EDUCATION/CERTIFICATION

PMP Certification Pending

Avtech Technology, 2013

PMI Member# 1063787

Cisco Certified Network Associate (CCNA), 2008

Institute of Computer & Network Technology – Certificate in CCNA 2005

ComTia-Network+ (N+)2000

Institute of Computer & Network Technology – Certificate in Networking LAN/WAN 2000

Delaware State University - Major: Management of Information Systems 1995

References available upon request

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