Customer Service Sales

Dana Monn

**** ****** ****

Plant City

Phone: 813-***-****

E-Mail: *********@*****.***

Career Overview

• Highly enthusiastic customer service professional with 15 years client interface experience.

Core Strengths

• Adaptive team player, Telephone inquiries specialist, Courteous demeanor,Active listening skills

Accomplishments

• Instrumental helping dealership win President's Award, Received Everyday Hero Award twice

Work Experience

Jarrett Scott Ford Plant City, FL BDC Rep July 2015 to December 2015

• Respond to incoming sales inquiries via internet

• Answer incoming sales calls, make appointments for the sales department

• Answer incoming calls to dealership when the operator has stepped away

Stingray Chevrolet Plant City, Florida BDC Rep/ Fleet Admin Assist November 2010 to March 2015

• Expressed appreciation and invited customers to return to the store.

• Sent pricing to Internet Customers and setting their appointments.

• Loading and booking deals for the Fleet and Commercial department.

• Answering phones for the Fleet and Commercial department.

• Filled in as dealership operator as needed.

Jarrett-Scott Ford Dade City/Plant City, Florida August 1999 to September 2010

• Customer Service Representative/Cashier/Writer

• Checked to ensure that appropriate changes were made to resolve customers' problems.

• Wrote and designed letters and post cards for the sales and service departments.

• Kept records of customer complaints, and comments, as well as actions taken.

• Trained two cashiers and four customer service representatives.

• Contacted customers to respond to inquiries and to notify them of services or recalls their vehicle may need.

• Ordered supplies for the dealership and cleaning crew.

• Successfully handled coordination of valet service to fellow Ford employees.

• Structured and maintained a monthly report for extended service plans and maintenance reminder mail-outs.

• Solicited sale of new and additional services and products.

• Answered 18 line telephone system when receptionist was out.

• Greeted customers when ever possible.

• Wrote repair orders for the service technician.

• Informed customers of parts and services needed to ensure proper operation and maintenance of their vehicle.

• Closed repair orders and collected money for service and parts tickets.

• Balanced cash drawer and contacted customers when balance was overdue.

• Filed service repair orders and parts counter cash ticket

Educational Background

2001 Brewster Technical School Tampa, Florida 2001 Hillsborough Community College Ybor City, Fl

Certificate of Completion 2001 Associate of Science Industrial Management

Ford Asset Program Tampa, Florida

Certificate of Completion and 80% Ford certification

Skills

Cash handling Multi-tasking Accounts receivable, customer service, drill press, grinder, hand tools, lathe, power tools, pricing,

receptionist, sales, schematic diagrams, Answering phones

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