Service Representative Manager

Johanna Arteaga

Queens, New York ***** 347-***-**** ****************@*****.***

EXPERIENCE

Assistant Director

May 2015-Present Child Center of New York at M.S.74 Bayside, NY

Supervise all line staff, which includes 7 youth workers, 2 teachers, 1 educational coordinator, and 1 group leader.

Plan and facilitate staff meetings, on-going staff support, and professional development opportunities along with the administrative team.

Interface with school administrators, teachers, and parents in regards to program related communications and feedback.

Complete staff evaluations twice a year and provide constant feedback to all staff on their work performance.

Responsible for recruiting new staff members, conducting interviews for perspective employees, and training all new employees.

Communicate all incident reports, Child Abuse/neglect claims, mental health, and extended service needs to Program Director.

Responsible for planning the after school program, which includes organized and planned all events, including family nights, showcases, trips, and celebrations for students.

Ensure that the afterschool program in compliance with all rules and regulations of The Department of Health, Department of Education, SchoolsFood, and Department of Youth and Children Development.

Office Manager

September 2011-April 2015 Child Center of New York at M.S.74 Bayside, NY

Provided clerical support, including typing correspondence, memos, answering phone calls, and updating bulletin boards.

In charge of financial disbarments and developed budgets to implement them accordingly.

Presented payroll summaries each week for all staff.

Ordered all supplies, as well as monitor and maintained office supplies inventory, while establishing a strong relationship with different suppliers and contractors.

Maintained and updated the online system for the program and designed company forms.

Scheduled and coordinated meetings, appointments, and travel arrangements for all students and staff.

Performed book keeping processes and organized the storage of data

EDUCATION

Bachelor of Science Business Administration,

Human Resource

May 2015 York College, City University of New York Queens, NY

SKILLS AND ABILITIES

Strong administrative skills

Highly skilled in managing difficult and emotional situations, and responding promptly to client’s needs.

Excellent interpersonal and communication ability.

Smart analyzing and planning abilities

Well-versed in balancing team and individual work according to priority.

Ability to treat people with respect and keep up trust working with integrity while upholding organizational values.

Flexible to work in an ever changing environment.

Proficient in MS Word, PowerPoint and Excel.

Fluent in English and Spanish

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