Human Resources Manager
Resume:
KERSTEN M. FARAH
SPHR, SHRM-SCP
Louisville, KY 40204
*************@*****.***
Education
Bachelor of Arts, French Linguistics -University of California, Santa Barbara
Certifications and Associations
Senior Professional in Human Resources (SPHR), December 2010 – current
SHRM-SCP, December 2015
Member of National SHRM and Louisville SHRM
Professional Experience
Family Ark, Inc., Director of Human Resources April 2014 - current
Jeffersonville, IN
Responsible for the full employment cycle including: agency staffing (job descriptions, postings and advertising, interviewing coordination, offers, background and reference checks and orientation), benefits (enrollment, open enrollment, changes, vendor changes), employee engagement, training and development, disciplinary actions and investigations, employee changes and employee exits.
Participate in the agency Policy and Procedure Committee; serve as secretary in making policy changes and recommendations. Process policy changes and maintain agency policies on behalf of the committee. Creation of Employee Handbook is currently in process.
Oversee minor IT duties: troubleshooting, submitting IT tickets, ordering computer equipment, tracking agency assets and performing annual inventory, setting up new employee email and access and serving as liaison to IT provider.
Advanced Lifeline Services, Inc., Director of Human Resources September 2013 -January 2014 Louisville, KY
Provided counsel to department managers regarding employee relations issues and staff development, and reviewed and updated the Employee Handbook, job descriptions, and performance evaluation system. Administered company policies and procedures, including consulting with legal counsel as required. Supervised HR staff.
Kindred Healthcare, Inc., Employee Relations Specialist November 2006 - September 2013
Louisville, KY
Provided counsel and training to field and Support Center managers regarding employee relations issues (performance management, policies, engagement, time management, behavioral interviews, company culture and disciplinary actions). Conducted investigations and consulted with legal counsel as required. Other responsibilities included new hire orientation, state-specific background checks and drug screens, conducting exit interviews, and monitoring and reporting HR metrics to leadership.
•Managed the employee satisfaction and engagement survey processes, including the "Best Places to Work" survey. Created project timeline, coordinated distribution of employee surveys, and analyzed results. Reported findings to senior leadership and offered recommendations.
•Managed the revision of four divisional employee handbooks. Process included creating a project timeline, managing the review process, coordinating distribution, creating training materials for the company-wide roll out and updating the company intranet.
•Served as Secretary/Treasurer to a Kindred-related, not-for-profit organization, The HOPE Fund. The Fund provides monetary support to employees with financial hardships. Led fundraising activities, implemented electronic submission process and reviewed employees' requests for support.
Kindred Healthcare, Inc., Human Resources Generalist February 2006 - November 2006 Louisville, KY
Consulted with field managers regarding disciplinary and policy issues to ensure fairness and consistency. Researched and analyzed trends regarding employee separations, reported findings to management and offered suggestions for improvement. Developed and administered HR policies and procedures and special projects as assigned.
•Assisted with the creation and rollout of the Peoplefirst Rehab Manager's/Director's Toolkit.
Monitored Toolkit's performance and offered recommendations for improvement.
•Developed and maintained the national student recruitment program. Introduced Peoplefirst Rehab to college program coordinators to build recognition and recruiting pipeline.
•Streamlined Workers' Compensation process. Provided training to managers to achieve division compliance.
Kindred Healthcare, Inc. (PFR), Area Staffing Manager July 2004 -February 2006
Louisville, KY
Consulted with regional managers to develop recruiting strategy for 23 long term acute care hospitals. Responsibilities included sourcing candidates, posting job ads, attending career fairs, and promoting the referral program. Kept management apprised of recruitment strategies, negotiations, and status of positions.
Conducted phone interviews, and completed all required background and licensure checks. Provided candidates with company, compensation and benefits information. Created job requisition form and recruiting process flow chart. New procedures helped to formalize and document the recruiting process.
Kindred Healthcare, Inc., Senior Administrative Assistant April 2003 -July 2004
Louisville, KY
Responsible for all administrative support for Employee and Labor Relations Departments. Screened employee relations inquiries and directed calls to appropriate staff.
•Oversaw the revision of the "Manager's Guide to Human Resources Policies and Procedures", the companion manual to the Employee Hand book. Process included preparation and coordination of weekly meetings, tracking and editing changes from various subject matter experts.
•Administered the company-wide severance agreement program. Drafted and edited agreements, processed necessary documentation and acted as liaison to former employees and Accounts Payable.
Recourse Technologies, Inc., Human Resources Generalist May 2000 - August 2002
Redwood City, CA
Employee number 12 of a dynamic computer security start-up company. Created human resources policies and procedures and provided advice in the resolution of specific policy-related issues and inquiries. Conducted new employee orientation covering company history, employee benefits and policies and procedures.
•Recruited full-time positions in the IS, Marketing and Sales departments. Served as liaison to university recruiting coordinators, tracked candidates, coordinated interviews, attended university information sessions and job fairs, and recommended opportunities based on recruiting needs.
•Acted as liaison to company legal counsel, employees, prospective employees and INS (USCIS) personnel, regarding visa requests.
•Created and maintained safety program manual, trained employees, reported and tracked incidents, and performed monthly audits to ensure company was in compliance with federal, state and local laws.
•Created monthly stock option update, performed quarterly audit to ensure accuracy, distributed stock grants to employees, processed and tracked stock transactions and maintained stock files.
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