Front Office Sales

Shelly Lakhanpal

D-**,Delhi Citizen society

Sector 13,Rohini

New Delhi-110085

E-mail id:****************@*****.***

Contact nos-971*******

Carrier Objective

To achieve the organizational goal through my best potential.

Professional Expertise:

V Mart pvt ltd

Front office executive (April 2013-Sep 2013)

Job Responsibilities:

Handling of whole front office.

Standard Chartered Finance Limited

Support officer with a subsidiary of SCB Tele Sales Division- 2006-2012

Job Responsibilities:

Handling Customer queries and Escalations

Keep checks and ensuring the files are logged in as per the Bank s policy, RBIs guideline & benchmarks and within TAT.

Extracting and preparing data MIS on MS-Excel required for various credit reports and analysis.

Development of new reports as per business, process and operations Requirement.

Handling Customer queries and Escalations

Handling the DND and DATA BASE on regular basis

Maintaining the different products files on regular basis

Maintaining MIS of Loan and Credit Cards

Handling Retention process of Cards and packages

keep checks and ensuring the quality of voice recording

Achievements during the tenure with SCFL

Got the Rising Star Employee Award in 2007

Distinctly recognized as a hard working employee by all the line managers and unit head.

Got the loyalty award from bank for the Zero Tolerance of code of conduct

Member of inner council 2009 (consistently for three months)

NSB BPO Solutions Pvt. Ltd

Designation : Business Support Coordinator

Duration : 1st August 2006 to 30th November 2006

Computer proficiency:

Well versed with Ms office with the knowledge of Ms word & excel.

Education:

Graduate from Delhi University ( 2003-2006)

12th from C.B.S.E. Delhi (2002-2003)

10th from C.B.S.E. Delhi (2000-2001)

Personal Vignette:

Date of birth 24th July 1984

Husband s Name Mr. Shshank Lakhanpal

Nationality Indian

Language Known English and Hindi

Shelly Lakhanpal Date

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