IT Coordinator
Resume:
SUMMARY
Accomplished Information Technology Professional with extensive experience utilizing developed in-depth technical and business process knowledge to enhance efficiency and productivity. Experienced in managing and supporting multiple support services in both local and enterprise environments. Possess strong communication, technical, organizational and management skills.
IT Service Management
Project Coordination
Maintenance and Support Contract Management
Process/Procedures
Software and Asset Management
Desktop Technical Support
Business Process Improvement
Staff Management
Vendor Relationship Management
IT Procurement
EMPLOYMENT HISTORY
Innophos Inc. - Cranbury, NJ September 2007-September 2015
IT Operations/Project Coordinator
Managed/Coordinated projects as assigned by IT Operations Manager/Project Manager.
Supported the account team to build solution proposals for customers by working with technology vendor resources and the technical team.
Lead negotiations with vendors for procurement of hardware and software.
Oversaw/Led windows 7 OS upgrade deployment corporate wide.
Managed vendor engagement and relationships.
Managed Hardware/Software maintenance and support contracts.
Identified savings opportunities for maintenance support contract renewals resulting in 20% overall savings.
Liaison for internal IT Organization, stakeholders, end-users and managed Service Provider.
Enforced the accomplishment of Service Level Agreements.
Managed activities/projects of 5 Support Engineers, including IT projects, priorities, warranty management, fix vs. replace decisions, Testing and hardware/software deployment.
Conferred on IT project planning sessions to ensure understanding and feasibility of relevant implementation milestones from the perspective of IT support readiness.
Effectively track progress of projects, interact with various groups to get status updates and accurately communicate relevant project information to the client and project team.
Collaborate with project leads to assemble and allocate resource commitments.
Procured defined standard end user hardware.
Provided excellent organizational, team leadership and customer service skills to support administrative personnel, department managers, executive leaders and employees.
Developed and enforced IT processes and procedures to maintain efficiency and quality support.
Defined and managed hardware equipment configuration standards and evaluation criteria to develop standard image.
Promoted a positive work environment by maintaining respectful interactions with all employees, customers and vendors.
Recommended continuing innovation within the networked Infrastructure to support business needs.
Successfully functioned in both team and independent work environments.
Ciber Inc. - Cranbury, NJ January 2006-September 2007
Systems Administrator (Contracted to Innophos Inc.)
Performed Systems Administration/Desktop Support for Dell/Compaq desktops and laptops.
Administered and maintained PC’s in Active Directory.
Planned and implemented all computer equipment installations, moves, additions and changes.
Developed acceptance procedures for hardware and software installations, changes and upgrades.
Managed hardware and software maintenance schedule improving life cycle of hardware.
Maintained spare parts inventory. Forecasted resource requirements.
Developed, approved and updated image standards for all existing and new desktop/laptops for organization.
Continuously improved systems administration processes, by streamlining troubleshooting procedures and document changes.
Evaluated hardware and software products.
Monitored media and Arcserve back-up application for malfunctions and media usage ensuring data integrity of data.
Tested/verified back-up databases are functionally correct.
Advised on complex technical support issues to branch office support specialists.
Managed specialized operations support activities.
Enforce policy and procedure initiatives
Created, implemented and maintained end user documentation implemented corporate wide.
Ajilon Consulting - Malvern, PA September 2005 to January 2006
Desktop Support Specialist (Contracted to Sanofi-Aventis)
Performed PC desktop support, software installations and troubleshooting. Managed issues in Remedy ticket system.
Developed Image and implemented new user PC’s and Laptops utilizing Ghost.
Collaborated closely with asset management group to ensure accuracy and proper inventory levels.
Trained end-users on IT policy and network usage.
RHI Consulting - Princeton, NJ April 2005 to September 2005
Desktop Support Specialist/Help Desk (Contracted to Bracco Diagnostics Inc.)
Provided administration and support of a global user base of over 300 users utilizing Compaq, Toshiba, HP and IBM workstations and laptops.
Troubleshot/configured client on Lotus Notes 5.xx. Maintained HP, Tektronix and Canon Printers. Utilized NetMeeting and pcAnywhere to provide remote support to Salesforce CRM.
Diagnosed and implemented wireless networks for home remote users.
Utilized Maximizer software to track issues and maintain inventory.
Imaged PC's utilizing Ghost, created users in Active Directory.
ADDITIONAL TECHNICAL EXPERIENCE
Medcon Telemedicine - Whippany, NJ
Support Engineer (February 2004 to April 2004)
Merck & Co - Rahway, NJ
Systems Analyst (April 2002 to December 2002)
STAT-A-MATRIX - Edison, NJ
Systems Administrator (November 1999 to March 2002)
AT&T - Lincroft, NJ
Technical Team Leader (August 1999 to October 1999)
Electronic Data Systems - Detroit, MI
Systems Administrator (January 1996 to July 1999)
Xceed Technology - Chesterfield, MI
Technical Support Specialist (January 1993 to January 1996)
South Brunswick Board of Education - Monmouth Junction, NJ
Computer Technician / Coordinator (January 1991 to May 1993)
J.L. Hammett Company - East Brunswick, NJ
Computer Technician (January 1990 to January 1991)
EDUCATION / CERTIFICATIONS
Certified Software Manager (License Logic) December 2012
Management Skills for New Managers (American Management Association) March 2012
IT Project Management Certification (Villanova University) February 2011
Certified Apple Technician January 1990
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