Customer Service Security Officer

*** ***** ** ********** **, 973-***-**** ********@*****.***

Robert L Mix

Objective

To secure a career within organization that will promote development and opportunity. A strong leader and team player with exceptional analytical troubleshooting skills; Experience using Windows Excel, Microsoft office products, software systems such as CCTV DVR/Multiplexers, Liebert/.Simplex fire panels Amano card access. With the demonstrated ability to collect, analyze, organize data and administer duties assigned. Along with my knowledge, experience, a high degree of motivation, I am confident that I would be a valuable asset to your. I am responsible person who is concerned with performance and accountability.

: Certified By NJ State Police Security Officer Sora License

: Certified First Aid CPR AED License

Experience

2011-Present

The Heldrich Hotel

New Brunswick, NJ

Security Officer

Perform all Security and safety details, ensuring the safety of guest and faculty. Respond to emergency situations. Respond to guest inquiries and request and resolve guest issues in a timely, friendly and efficient manner. Writes reports and ensure accuracy of necessary documentation as needed. Checking employee bags as they exit the building.

Providing customer service to our guest and visitor. Logging in all lost and found items when received from front desk.

Experience in monitoring CCTV monitors in parking deck and parking lot Use foot patrol interior in exterior grounds.

Perform daily interior in exterior lock down procedures building in gates. Ensure compliance of hotel policies and procedures by staff and guest.

2010-2011

Morehouse College Campus Police Dept

Atlanta, GA

Security Officer

Experience in handling violent situation by assessing and authorizing physical force when necessary.

Providing protection of all persons and property, verifying the identification of guests, visitors, and all University members,

Experience in monitoring CCTV monitors in parking deck and parking lot, use foot patrol in bike patrol techniques to secure campus interior in exterior grounds

Perform daily interior and exterior lock down procedures of campus facility; Ensure compliance of campus policies and procedures by staff and students and patrons.

Write reports and ensure accuracy of necessary documentation as needed.

2008-2010

Secure America

Atlanta, GA

Site Manager/Security Officer

Responsible for guiding and assisting a security team of seven officers at 1 Buck head Plaza (Crescent Property Services, Inc.). Working at the console assisting customer service to our guest and visitor.

Briefing property management on security’s functions up on reports such as irregularities and work orders. Assessing and troubleshooting concerning the fire control panel.

Experience in monitoring CCTV monitors, Perform daily interior and exterior foot patrol of facility.

2004-2008

I P C INT

Atlanta, GA

Site Manager/Security Officer

Providing console customer service at (Greenbrier Mall) property.

Monitoring CCTV cameras in parking lot, use foot patrol and bike patrol techniques to secure interior/exterior mall premises

Ensure compliance of Mall Policies and Procedures mall patrons.

Education

1980-1984

West Side High School

Newark, NJ

Diploma

Track and Field awards

References

References are available on request.

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