Sales Manager

***** **** **** #*** ***** FL, *****

786-***-**** * E-mail Address – *********@*****.***

TIFFANY MACIO

EXPERIENCE

March 2015 – Present Marman Construction Design Group Opa-Locka, Florida

Office Manager

Answering phone calls, scheduling appointments for estimates.

Welcome customers and offer assistance.

Guide customers around the showroom.

Demonstrate the showroom products at customers’ requests

Inputting purchases.

Creating invoices and proposals.

July 2013 – March 2015 Discovery Miami, Florida

C/O Manager

Maintains store staff by recruiting, selecting, orienting, and training employees.

Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Ensures availability of merchandise and services by approving contracts; maintaining inventories.

Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Protects employees and customers by providing a safe and clean store environment.

Maintains the stability and reputation of the store by complying with legal requirements.

Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

February 2012 – July 2013 Plato’s Closet Miramar, Florida

Sales Associate

Responsible in greeting customers upon arrival.

Handling of stock control and management.

Assist customers to find the products that they are looking for.

Responsible for processing cash and credit card payments along with refunds.

Ensure all shelves are stocked and appearance is maintained.

Answer any questions customers may have.

Report all discrepancies and/or problems to floor supervisor.

Give advice and guidance on product selection to customers.

Balance cash registers with receipts.

Keep the store tidy and clean, this includes hovering and mopping.

Handle customer complaints in a professional and courteous manner.

Work within established guidelines, particularly with brands.

Attach price tags to merchandise on the shop floor.

Responsible for security within the store.

Keeping up to date with special promotions and putting up displays.

EDUCATION

2011-2015 American Senior High School Miami, Florida

SKILLS

English (Read, Write, Speak), Microsoft Word, Excel, PowerPoint, Typing (30 wpm), Ability to stand for extended periods of time, Filing, Telephones, Good Communication Skills, Organized, Fast Learner, Hard Worker, Professional, Work Independently, Maintain Confidentiality, Honest and Reliable, Work extremely well with diversified duties.

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