Customer Service Manager

Israt Jahan Priyanka

** ********** ***** • Halifax, NS • B3M 1H6

Phone: 902-***-**** • Email: **************@*****.**

SUMMARY OF SKILLS

Excellent interpersonal skills gained through being an assistant administration manager and while working as a marketing executive.

Strong communication skills gained through working as a customer service associate in Sears Canada.

Illustrated persuasive communication skills while gathering basic information from the Sears customers for Club cards and demonstrating the benefits and advantages.

Excellent administrative skills including managing schedules, logistics, multiple documents, completing deadlines on time.

Acquired skills in the concepts, principles and techniques of assessing training and development needs and designing and delivering effective training programs using PowerPoint.

Analyzed numerous marketing strategies through extensive case studies as well as developed a marketing business plan for a real estate company.

Work well on team and across teams, readily contributing options and ideas.

Ability to use multiple social media platforms strategically and effectively.

RELEVANT EXPERIENCE

Mahbub Group Nov 2013-Nov 2014

Assistant Admin Manager

Scheduled and coordinate meetings, appointments and travel arrangements for management.

Trained new associates to ensure attention to detail and adherence to company policies.

Prepared monthly report showing capital purchases, vendor relations, expanses.

Created, organised, updated and maintained personal file of the employees and HR databases.

Communicated with management for creation, refreshing and interpreting policy changes.

Building Technology & Ideas Ltd Feb 2013-Oct 2013

Marketing & Brand Executive

Represented the company in a professional manner while providing a high standard of customer service

Organised monthly programs for the customer club of bti.

Resolved customers’ inconveniences with the company in a professional manner along with upholding company’s brand value.

Created and managed social media platforms including Facebook and company’s web page.

Maintained databases of the customers of bti and event participation.

Prepared power point presentation to demonstrate bti’s product & quality for business meeting with other delegates.

Signed various memorandum of understanding (MOU) with different entities to facilitate the advantages of bti customer club.

Nitro9Coach

Telemarketer March 2010-Dec2010

Contacted businesses by telephone in order to solicit sales for services.

Explained services and answered questions from customers.

Maintained records of contacts, accounts and services

Built immediate rapport with clients through friendly and engaging attitude.

Assisted management with scheduling, training and quality assurance.

ADDITIONAL WORK EXPERIENCE

Sears Canada Nov 2015-Present

Customer Service Associate

Providing excellent customer service to improve business performance.

Promoting product along with Sears club card and advantage coupon to customers by engaging in conversations with customers on the sales floor.

Contributing ideas to resolve customer problems to improve productivity.

Participating in meetings and activities held to improve customer satisfaction.

EDUCATION

Central Queensland University, Sydney, Australia 2011-2014

Bachelor of Business administration

Research projects based on accommodation problem in Sydney for international students and Market trends in Australia among students on the basis of the financial condition. Our team did pilot research first then went on the field to gather more information for our projects. We worked on excel and access to draw out the result.

Project on an imaginary cycle factory. It was based on software where we had to produce 3 different kind of cycle based on the customer demand, location & economic condition. Our team also did the marketing strategies part to sell the road bikes, mountain bikes and the racing bikes.

TAFE NSW, Ultimo, Sydney, Australia Feb 2010-Dec 2010

Diploma in Marketing

Research in Customer Behaviour on Daily necessities, London, UK 2012

Thesis-based assignment in customer behaviour on daily necessities in London. It was involved in how much time people invest on daily necessities, how important is this in people’s life, how much money they are spending on daily necessities rather than luxury goods, which summed up people’s lifestyle in London.

References are available upon request

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