Customer Service Representative

Tiffany Pressley

***** ********** **** **,

Houston, TX 77065

Email: **************@*****.***

Phone: 832-***-****

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Results driven-Team Player and leader of customer-focused teams; Excellent working knowledge in retail and customer service. Ability to train and motivate, and utilize team building skills to create a professional work environment.

Objective: Seeking a challenging position where my skills can be developed based on my work experience and education.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Working knowledge of, MS Word, Excel, Email and Internet.

Customer Satisfaction Enhancement

Data Entry

Strong written and verbal communication skills.

Teambuilding

Training

Professional Experience

Hctra – Houston TX 09/2015- Current

Call Center Customer service representative

Interact with customers to handle Violation Enforcement and EZ TAG program inquiries. Establishes EZ TAG accounts, payment plans and handles problems and/or customer complaints. Handles heavy phone and e-mail Processes toll violations into the system, generates receipts for customer payments, receives and processes deposit payments, updates invoices, handles inquiries regarding invoices. Performs general office duties.

Men’s Wearhouse- Houston, TX 01/2015-6/2015

IT Help Desk/ Call Center customer service rep

Responsible for end user support requests, logging issues into ticketing software, assisting end users with password resets and access issues, Escalating problems to relevant team members as needed.

Acceptance Now-Houston, TX 05/2014-11/2014

Customer Service Rep

Assisted customers by telephone or in person. Contacted customers to respond to inquiries. Recommended improvements. Reviewed claims adjustments. Reviewed expired accounts and communicate with customers to promote timely payments, Maintained accurate records of past due account activity.

Ez-Mart Texarkana, TX 04/2012-02/2014

Head Cashier

Provided great customer service, cash handling orders, phone cards and money pacts etc. Trained new employees and handled returns.

Jordan’s Health Service-Texarkana, TX 06/2010-01/2012

Caregiver Attendant

Prepared comprehensive care plan, Responsible for monitoring changes in the client's statuses and reporting on them regularly, assessed clients circumstances, Discovered the appropriate resources and communicated recommendations effectively, The ability to communicate effectively orally and in writing. Provided ongoing assessments to the family.

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