Customer Service Administrative Assistant

MONIQUE COLLAZO

**** ** ** ******, **** Lauderdale, FL 33305

Cell: 954-***-****

*.********@*****.***

Self motivated individual seeking to return to the workforce and continue to provide professional service. Fast learner with a wide range of practical skills, computer skills and knowledge of basic office systems. Goes the extra mile and adheres to high business standards.

Associate Director of Student Financial Aid

Art Institute of Fort Lauderdale, 1799 SE 17th Street, Fort Lauderdale, FL 33316 12/2005 to 11/2013

Managed a group of 17 with 7 direct reports while successfully maintaining a student load of 450.

Personally surpassed company's expected production averages along with all direct reports.

Managed all Federal grants, State grants and the Federal Work Study program on a quarterly and annual basis.

Established a working relationship with the "Boys and Girls Club" of Broward County.

Oversaw the Federal Pell Program in which accuracy increased to 98% to 100%.

Composed weekly, quarterly and annual reports to increase productivity and address outstanding issues.

Worked with families to help them better understand the financial aid and college processes in collaboration with other departments.

Supervised the filing and the purging of the filing system.

Backup for all office duties.

Assistant Director

Art Institute of Fort Lauderdale, 1799 SE 17th Street, Fort Lauderdale, FL 33316 10/2001 to 12/2005

Financial Officer

Art Institute of Fort Lauderdale, 1799 SE 17th Street, Fort Lauderdale, FL 33316 09/1997 to 10/2001

Processing Specialist

Art Institute of Fort Lauderdale, 1799 SE 17th Street, Fort Lauderdale, FL 33316 10/1995 to 09/1997

Loan Coordinator

Art Institute of Fort Lauderdale, 1799 SE 17th Street, Fort Lauderdale, FL 33316 02/1995 to 10/1995

Administrative Assistant

Art Institute of Fort Lauderdale, 1799 SE 17th Street, Fort Lauderdale, FL 33316 02/1994 to 02/1995

Monique Collazo

1500 NE 18 Street, Fort Lauderdale, FL 33305

Cell: 954-***-****

*.********@*****.***

Art Institute of Fort Lauderdale

1799 SE 17th Street, Fort Lauderdale, FL 33316

Graphic Design: non degree

Nova Southeastern University

3301 College Ave, Davie, FL 33314

Legal Studies/ non degree-certificate

Customer Service

Effective Communication

How to Handle Confrontations

Phone Etiquette

Sexual Harassment

Successful Management

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