Customer Service Sales

Matthew D. Compton

***** ******* ****. **** *****, CA 91307 734-***-**** ***************@***.***

HIGHLIGHTS

Experience working in an office environment and customer service settings.

Constantly explores avenues to further elevate customer loyalty and boost revenue.

Strong interpersonal skills with the ability to communicate with others from all levels, backgrounds, and cultures.

Well motivated, hard working, organized and strong multitasking skills.

Proficient with written & verbal communication as well as adept in problem resolution.

Familiar with computer programs; Word, Excel, Outlook, Power Point, MS Works, QuickBooks.

EDUCATION

Associates of Science Degree in Film & Video May 2001 Full Sail University, Orlando, FL

Achievements: Participated in five 35mm student films and received recognition for perfect attendance.

WORK EXPERIENCE

Bank of America West Hills, CA 2010 - Present

Senior Collector I (Account Specialist)

Assist customers with home loans that are experiencing financial stress, and try to resolve issues appropriately.

Arrange payment plans that best meet our customers’ needs and educate them with appropriate policies and procedures.

Conduct calls to customers who are delinquent with payments, secure payment, and determine reason for delinquency.

Negotiate full balance repayment and promote programs or settlement plans which are in the customer’s best interest.

Manage a portfolio of loans and establish a book of account using an automated collections and autodialing system.

Work in high volume call center, averaging over 80 inbound/outbound call on an auto dialer telephone system.

Consistently met production goals and maintained a high level of punctuality and accountability.

Effectively navigated through multiple computer applications to provide the best resolutions for client’s situations.

The Arb Pizza Cafe Studio City, CA 2008 – 2010

Owner/Operator

Administrated strategic planning, pricing, sales analysis, customer research, and new product integration processes.

Developed long range goals and objectives, and analyzed operational and departmental programs.

Managed and developed marketing materials and published the first company’s web site.

Supervised marketing strategies, monitored profitability, and maintained inventory control.

Coordinated with vendors to ensure their needs and our needs were successfully and consistently met.

Processed accounts payable, maintained aging files, and performed daily bookkeeping procedures.

Handled customer relations including; credit management, sales tax, order entries, collections, customer relations, etc.

All City Production Services Studio City, CA 2006 – 2008

Owner/Operator

Transported production equipment to onsite locations and ensured that all rentals were handled appropriately.

Booked film locations with the History and Discovery channels, made sure that all sites met the needs of the customer.

Managed set-up and take-down of all equipment and film sets, making sure day-to-day production was taken care of.

Oversaw 4 employees who assisted with onsite tasks and delegated relevant duties to better assisting the film crews.

Managed all aspects of the company’s business; bookkeeping, customer relations, public relations, and negotiations.

Greystone Film & Television Studio City, CA 2001 – 2008

Production Assistant/Researcher

Assisted producers with tasks such as: making script copies, preparing the cast, and setting up lighting and camera gear.

Handled negotiations with site managers and equipment rental services to assist with reaching budget goals.

Involved in over 100 television shows associated with the History and Discovery Channel.

Responsible for duties on set in relation to pre-production and post-production.

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