Customer Service Sales

Thumeka Ndikolo's Resume

Personal Details

Phone Number 078-***-****

Email ********@*****.***

Nationality South Africa (ID: 850**********)

Age 30 (21 Jun 1985)

EE/AA Status African Female

Address No 14 Gilhooley street

Springs

1556

Personal Profile

I’m passionate, very dedicated and a hard worker.

Organised with good prioritisation and time management skills

Enthusiastic, self-motivated and always up for a challenge

Kind, friendly, approachable and easy to work w

Employment

Aug 2015– Jan 2016 Banking Administrator (Credit Clear)

Banking of sales

Verification of banking details

Data capturing

Updating of daily sales report

Filing

Feb 2015– Jun 2015 Customer Service Agent (MTN)

Customer care

Attend and solve queries/complains

Building a good relationship with customers

First resolution call

Jan 2014– Jun 2014 Sales Consultant (O’Keeffe n Swartz)

Selling short term insurance

Maintain good relationship with clients

Follow leads and appointments.

Apr 2013– Dec 2013 Sales Consultant (All life)

Selling long term insurance

Maintaining a good relationship with clients

Follow up on leads and appointments

Reaching a daily target

Oct 2012– Dec 2012 Administrator (Awethu Project)

Filing, data capturing,

Screening incoming calls, assisting in report formatting providing Administrative support to the executives and staff printing of resources and compilation of files maintaining HR related administration

Adhoc projects and responsibilities as and when required. May 2010– Mar 2011 Trust Administrator (Nedbank)

Data capturing

Handling queries

Verification of clients documents

Handling outgoing and incoming mails and telephone calls Admin work(faxing, copying, scanning)

Nov 2008– Jan 2010 Bank Clerk ATM Processing Clerk (Standard Bank)

ATM processor,

Teller

Auctioning of unpaid cheques.

Provide a consistently high quality transaction service to customers encompassing the cashing of cheques and other items.

Understand the risks associated with handling cash and cheques and maintain an effective system of controls in order to reduce the overall exposure and thereby minimise risk.

Maintain a high level of integrity and ethical standards.

Ensure that laid-down procedures regarding the balancing of MICR is adhered to at all times.

Ensure accurate record keeping as per GRG. Acceptance of deposits. Processing of ATM deposits and exercising duty of care. Balancing of Cash.

Jan 2008– Jun 2008 Office Administrator (Bvelela Engineering CC)

Office Administration

Capturing Financial Statement

Capturing of Invoices

Doing follow up on outstanding invoices. Submitting payment report on monthly basis

Diary Management

Assisting in the reconciliation of all creditors invoices. Creating and maintaining files for full and partial payments.

Education

Jun 2007 Certificate: Financial Management

Ekurhuleni East College (College)

Economics, Accounting, Income Tax, Computerised Financial Accounting, Communication, Cost And Management Accounting.

Dec 2004 Senior Certificate

Grade 12/Matric at Thembalethu High School (Secondary/High School)

Xhosa, English, Afrikaans, Accounting, Business Economics

Languages

Zulu– Read, Write, Speak

English– Read, Write, Speak

Xhosa– Read, Write, Speak

Afrikaans–Read, Write, Speak

References

Lerato

Team Leader (Credit Clear)

Contact: 010*******/ 074-***-****

Vhusi Matumba

HR (MTN)

Contact: 832126771

Email: *****.*******@***.**.**

Malekwa Matlapu

Supervisor (MTN)

Contact: 832125118

Email: *******.*******@***.**.**

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