Customer Service Manager
Resume:
Whom It May Concern:
I would like to take this opportunity to introduce myself. My name is Debbie Gryder, I have an Associates Degree in both business and accounting. I am seeking a responsible, challenging position with an established company offering new opportunities for professional growth and success. In turn I offer dependability, professional attitude, flexibility, and strong customer service skills. I’m sending my resume in hopes to find a position with your company. If you find that my qualifications match a position I can be reached at the numbers listed on my resume. I know I will a great asset to your company and hope to discuss this further some time in the near future. Salary requirements are no less than Thirty Five annually. Will consider hrly wage with a promise of a raise within a ninety day review.
Thank you,
Debbie Gryder
Debbie Gryder
17807 Glenmorris Dr., Houston, Tx 77084 Cell: 832-***-****
Objective: To acquire a position with an established company that offers
opportunity for advancement utilizing my accounting and
people skills.
Education: Austin Community College Austin, Texas
General Business Associate Degree
Houston Community College Houston, Texas
Associate Degree
American Teller School Houston, Texas
Banking Efficient Certificate
Skills: Proficient in Clip, AS400, Mas90, Adp. Ceridian, Intuit, Macola, Oracle, Solomon,
Strategy 2000, Quickbooks Pro, Peach Tree III, Excel, Service Pro, Outlook
Sentricon, Symix, Healthpr Word Perfect, MicroSoft Word, VSM, Netsuite
BusinessWorks, Type 65wpm, 10Key by touch 12850 Kph, Evous
DDMS inventory system, onsite system (property mgmt)
Salaries start 35,000 annual raises given as much as 52,000.
05/15-Present Legends Staffing
Houston, TX
Daily responsibilities included:
Process and filed PO’s match to invoices, entered 150 to 300 invoices daily to be processed for payment. Assisted with other task throughout the Accounting dept. Data entry, Expense reports for payroll, file, research, audit vendor accounts. Program AS400,
05/12-5/15 Expression Custom Pools/
Total Lawn Care
Office Manager
Daily responsibilities included:
Process payables, receivables, and payroll. Made daily deposits, reconcile daily batches & bank statements. Programs used are QuickBooks and Intuit payroll system. Responsible for Human Resource Dept. Process new hires, back ground check, testing, and all necessary forms. Payables processed weekly, Payroll weekly for 25 plus employees’ hrly, salary and benefits. Pool side entered contract information into system, handled vendor payments along with the lien releases. Called in 811 for marking of the utilities. Billing and Collections. Succeeded to keep such over dues to 60 day min. Assist Director of Operations with special task. Accountable for all aspects of accounting work closely with CPA.
11/12-05/12 Whitney Management
Houston, TX 77055
Temp
Daily responsibilities included:
Process and submit invoicing for 13 properties, checking coding, addresses, due dates,
Inventory, for serial numbers for equipment and appliances for said properties. Note and
Kept records for all inventories, process payroll charge backs, inter office charge backs, asst.
Controller with other task.
2/11-4/12 JohnMoore Services
Houston, TX 77064
Temp
Daily responsibilities included:
Process purchase orders for 300 plus techs in all aspects of services. Plumbing, HVAC, and
Pest Control. Asst with inventory data make ready packages for new tech’s, supplying
each with necessary equipment to perform assigned positions. Asst Operations Mgr with
special task. Renovations, po’s, accounts payables, receivables, month end reports, payroll(commissions, hrly), process all new vendor and customer information, process payments(credit card, check, wire and financing process) permits. Asst. in all other dept
when needed CSR, Accounting, (A/P, Billing, Time sheets for Techs). Managed the Worker
compensation, all necessary Osha record keeping process accidents as they occurred.
06/09-08/10 Modern Pest Control
Houston, TX 77084
Acct Rec/CSR
Daily responsibilities included:
Process daily worker orders, apply payments, deposits, enter new work orders batch and
post. Collection of both commercial and residential accts keeping all accts updated keeping
balances below 90 day collection margin. Taking incoming calls to set for pest control and
termite (Sentricon system) appointments for 7 technicians. Printing out daily schedules and
arranging special projects as they come in for the Sentricon Termite systems. Statements
generated on a monthly basis and invoicing on a daily basis.
07/08-01/09 Horizontal Technology
Houston, TX 77041 Office Mgr (temp)
Daily responsibilities included:
Process customer billing gathered all necessary paper work from crew members such as expenses and time sheets, for field work and equipment, put together field operation booklets explaining all work performed on each job, packaged and sent out with billing. Applied payments to accounts receivable, made copies of all checks, bank deposit, collection calls, bank reconciliation, Sales tax, kept up with assignment broads for crew members and all equipment out in the field. Assist Operation manager with inventory. Filing, phones, and other special projects as needed.
08/07-05/08 Sicola Corporation
Landscaping Service
Customer Ser. Mgr.
Temp
Daily responsibilities included:
Customer service manager: incoming calls set appointments for new service, proposals, invoicing, acct. payable and receivables, collections (earning 3% of all delinquent accts that are successfully collected.) Processing all new customer information, making a file and documenting contract, setting up an account in QuickBooks for generating invoices and statements for payments purposes. Generated invoices for all commercial and residential accounts. Processed online receivables on a monthly basis.
08/06-08/07 Challenger Pools
Houston, TX 77070
Scheduler
Temp
Daily responsibilities included:
Each contract assigned must be checked completely before assigning subcontractors
To a sure all information that is required is complete and correct. (measurements, location of drains, auto fills, type of decking, color selection of tile, coping, and plaster fence removal, permits, water features, equipment, any and all addictions such as arbors, pavilions, kitchen, and landscaping prints of plans must be approved by customer and salesperson before construction can proceed. Subcontractors for each phase of pool construction are then assigned for Dig, plumb, steel, gunite, deck and plaster. Each phase requires a work order with detailed instructions along with a pool plan this is then e-mailed and/or faxed to each sub. An arrangement for permits and utility line location is performed before construction can commits. Calls are made each morning to a sure the work is being preformed at a timely matter. A superintendent is to over see each project he is to contact me at each phase as it is completed to schedule the next phrase. I order equipment as it is needed such as kitchen, spa, arbor, pavilion, landscaping and any other accessories that the customer requires. I as the Scheduler am responsible for collecting payment at each phase of construction.
05/04-08/06 Laguna Pools, Inc
Katy, TX 77494
Accounting/Service Mgr
Temp
Daily responsibilities included:
Processed payables, receivables, made daily deposits, reconciled bank statements, Sale tax reports, 940 & 941 for four companies. As service manager I handled all incoming calls set
appointments for repairs and pool cleaning services. All warranty work, for pool
construction company, follow ups & closing work order tickets to warranty work. Created
invoices in business works from excel work orders on a daily basis. Mailed out invoices
daily. Responsible for all collections dealing with services, supervised four employees,
set route schedules for pool cleaners and pool techs daily. Collected work orders at the end
of each day and processed daily. Programs used are Business Works for the accounting part
and a in house system for work orders, stock and purchasing.
10/03-04/04 Spine Care, P.A. Houston, TX 77074
Full Chrg Bookkeeper
Temp.
Daily responsibilities included:
Process payables, receivables, and payroll. Make daily deposits, reconcile daily batches & bank statements. Programs used are E-time (time clock ADP) Healthpro, Medisoft, and QuickBooks and Intuit payroll system. Responsible for Human Resource Dept. process new hires, back ground check, testing, all necessary forms. Payables processed weekly, Payroll bi-weekly for 20 plus employees’ hrly, salary and benefits. Assist Director of Operations with special task. Generate P&L report mthly.
04/02-09/03 IFCO Systems
Houston, TX 77041
Accts Payable Specialist/
Benefits/Payroll Assist.
Daily responsibilities included:
Process payables for 14 locations. Performed daily editing and research of batches sent in from plants for any discrepancies with each batch consisting of 40- 50 invoices. Process expense reports maintained check log for all checks issued. Performed check runs several times a week consisting of approximately 200 checks. Assisted Treasury Accountant in solving discrepancies discovered in bank reconciliations Vendor correspondence
05/98-03/02 Kvaerner Process
Houston, TX
Project Mgr
Daily Responsibilities included:
Project Mgr. responsible for four constructions in progress in charge of all aspects of the project such as payable, receivables, payroll, etc. Once company had completed a percentage then I would do the math to retrieve the monies owned. When payment was received I then delegated to each category such as suppliers, payroll etc. I also, processed expense reports, looking for proper Backup and preformed cash conversion for items in foreign currencies. Maintained all files on assigned projects. Performed weekly check run. Assisted other Staff members with any work overflow, worked closely with Superintendence’s and Managers of all departments of projects.
12/93-05/98 Triten Corporation
Houston, Texas 77041
Payroll/Accts Payable Mrg
Daily responsibilities included:
Processing payroll for 235 employees hrly,salary and commission weekly and bi-weekly. Used an in house computer system called Symix. ADP used for direct deposits. Keyed new hire information, deductions, (child support,IRS,credit union,etc.) Account receivables for 250 vendors pay run weekly 100 - 250 thousand per week. Assisted controller with special projects. Handled travel arrangements for field service tech
References: Upon request
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