Resume

Sign in

Sales Maintenance

Location:
Marietta, Georgia, United States
Posted:
December 31, 2015

Contact this candidate

Resume:

Cornelius Crisp

678-***-****

acsytd@r.postjobfree.com

Objective:

Opportunity and Growth.

Experience:

December 2014 -Presen, Aix System Administrator, Computer Science Corporation

●Remote Support of 4k virtual and physical IBM Power Servers Boeing Account

●OS upgrades and maintenance installation.

●Application Support and Maintenance

●24/7 365 on call support for Primary and Secondary Escalated events.

●Ticket monitoring and management

●SLA Coordination and Escalation.

December 2011 - August 2014, Owner, Crisp Technology Solutions LLC

IBM Business Partner Vendor/Reseller,

Providing IBM Hardware Software sales on the AIX/Power Systems midrange platform.

●Unix Systems Administration and consulting

●Server migration and Patching, Upgrades

●Infrastructure Hardening, Installs Break/ Fix resolution

●Disaster Recovery, Capacity Planning

●PowerVM builds, NIM Server builds, POS system connectivity

August, 2010 - December 2, 2011 Senior Solution Architect, Softchoice Optimus Solutions Inc.

Enterprise Architect Group Team Lead. Provided Senior leadership and solution assurance on all IBM MidRange Enterprise Class Hardware/Software/Storage. IBM deal registration and compliance on all discovered opportunities. Identifying Customer Value compliance. TCO and ROI analysis reporting with Discovery Assessment programs.

●Technical Sales Certifications and Technical Certification

●Team Coaching for North American Sales Staff

●Forecast Reporting with Pipeline Inventory Analysis

●IBM GPP Reporting

●Alinean Tool Analysis Reporting

●Visio Diagram and Flowchart Reporting

●Customer Facing Solution Assurance

●IBM Econfig builds

July, 2008 - June, 2010 Enterprise Systems Architect, Syntellus Dataworks LLC.

High-level designer of Power Systems(IBM, System I (IBM) to be implemented. Establish the basic structure of the systems, defining the core design features and elements that provide the framework. Pre/post technical sales support for IBM Hardware/Software/Storage.

● Interfacing with the clients and their staff and vendors in order to determine their needs.

● Generating high level system requirements, based on the user's need and cost.

● Performing cost benefit analysis to determine the requirements

● Creating Hardware and software solutions based on projections and analysis.

● Identifying training requirements for new technology.

● Creating and facilitating training courses for clients on new software and hardware.

● Keeping current with new trends and updates from channel vendors and manufacturers.

● IBM Certifications.

● Maintaining current customer relations.

● Identifying new sales opportunities with current business relations.

September 2007-May 20, 2008 (Contractor) CDO technologies North Chicago,IL

AIX System Administrator Principle Lead /Sr AIX Administrator

Unix Administrator providing Unix(AIX,Linux) Infrastructure support for Military Entrance Processing headquarters(HQMEPCOM), Department of Defense. Technical support for production, development, and testing environments. Remote and local Unix administration support for sixty five military processing centers nationwide.

Environment:

AIX 5.2, 5.3, 6.1, LPAR,

TSM

Oracle 10g, Oracle 9i

HMC

E/Security, E/Medical, E/Records Northrop Grumman Corp.

Remedy

ITIL

Areas of Infrastructure

Implementation of the DISA Database Security Technical Guide for Dept. of Defense.

Maintenance and administration of all Security Patching, microcode, and TL requirements

AIX Administration for 65 PServers remote. Internal support of 23 AIX servers

NIM Installation and administration support.

SAN/Clustering support and administration

Technical lead on AIX migration from version 5.2 to AIX version 5.3.6 via NIM

Shell scripting of APAR installation and release management.

Allocate, create, increase volume groups, logical volumes and file systems.

User administration for remote ITS reps at all military entrance processing facilities.

Create and modify procedural documentation for problem resolution and project planning.

Level 2 and 3 support for all reported AIX infrastructure issues, hardware, software.

Technical support and administration for testing, development and production environments.

Providing hardware analysis for procurement and managed service providers.

Experience:

April 2007-September 2007 (contractor) Computer Science Corporation North Chicago,IL

System Administrator Principle Lead / Sr. Unix Administrator

Unix Administrator providing Unix(AIX,Linux) Infrastructure support for Military Entrance Processing headquarters(HQMEPCOM), Department of Defense. Technical support for production, development, and testing environments. Remote and local Unix administration support for sixty five military processing centers nation wide.

Areas of infrastructure/ solution expertise:

Maintenance and administration of all Security Patching, microcode, and TL requirements

Regatta(P4 and P5) System Administration support

NIM Installation and administration support

Create and modify procedural documentation for problem resolution and project planning.

Shell scripting of APAR installation and release management.

ITIL best practices and guidelines implementation

Support Oracle development team with software installation and maintenance.

User administration for remote ITS reps at all mepcom facilities.

SAN/Clustering support and administration

Allocate, create, increase volume groups, logical volumes and file systems.

EMC Storage administration and installation.

Provide daily status reports to management on critical solutions and daily progress.

Providing updated availability management on operational procedures for project managers.

Providing harware analysis for procurement and managed service providers.

Provide daily status reports to management on critical solutions and daily progress.

Implementation of ITIL policies, processes, and change management.

Experience:

February 2005- April 2007 Siemens Business Services Lake Zurich, IL

Network Operation Center Engineer / Unix Administrator

Unix Administrator providing Unix (AIX, HP, Sun Solaris) infrastructure support for third party customer base. Troubleshooting of production server operating systems, system management software and operating system utilities in accordance with customer specifications

Areas of infrastructure/solution expertise:

Regatta (P4 and P5) SA support

Create and modify infrastructure documents using MS Excel, MS Visio or MS Word

Monitor, validate, update and document AIX, HP, Sun Solaris environment changes.

Allocate, create, increase volume groups, logical volumes and file systems (JFS2) in IBM SAN environment

Provide daily status reports to management on critical solutions and monitored changes.

Provide any type of technical support within a SA role

Write any simple shell script for SA tasks and development, production scheduled routines

Assist different development teams with product installation on AIX infrastructure

Assist with implementation of new software patches and infrastructure changes

Coordination of hardware services with appropriate vendors

Facilitate network alerts on customer outages and network conflicts

Management of backup schedules, changes, and disaster recovery

Call Center Support/Help Desk support and training.

Providing updated availability management on operational procedures for customer auditing.

Team lead in planning and execution of tests schedules by customer

June 2000-June 2001 18global.com. Irving, TX

Director of Technical Operations

Managed IT infrastructure of 18global.com USA based divisions and responsible for staffing all IT positions for 18global.com

Areas of expertise:

Provide industry standards on Managed Services, Quality Assurance and Quality Control.

Create, maintain and enforce project plans and development schedules

Audit all processes and systems to identify opportunities for improvements in process, performance, methodology, quality, product functionality/marketing, and security

Staffed the IT Division in preparation for the migration from Johannesburg, South Africa to the U.S

Maintained Technical Specifications documentation

Design and support all hardware/software architectures to optimize system performance

December 1998- May 2001 IBM Global Services Dallas, TX

Senior IT Specialist

Senior IT Specialist for IBM Global Services Midwest Division, supporting various IBM products and providing IBM solutions for IBM and non-customers

Areas of infrastructure / solution expertise:

Tivoli Storage Manager

Administer small and large TSM environments

Develop and implement back-up and recovery procedures

Develop, test and implement disaster recovery procedures for small or large environments

Provide knowledge skill transfer for new TSM customers or existing TSM customers

Assist IBM first level TSM support center with electronic created call problems from IBM/TSM customers

Plan and apply TSM maintenance

Participate in an active role with the IBM pre-sales team for new or current IBM customers looking for a enterprise back-up solution

AIX

Perform the role of a Senior AIX administrator

Provide knowledge skill transfer for IBM customers

Administer small or large AIX environments (small – less than 20 server or large more than 100 servers)

Provide first and second level support to IBM customers remotely or on-site when required

Installation and migration for IBM customers of there AIX servers

Plan and apply AIX maintenance

AIX RS/6000 Clusters

Administer AIX clustered environments large and small

Assist with installation and configuration of simple to complex AIX clustered environments

Plan and apply cluster maintenance on the clustered AIX environment

SP / Regatta Systems

Perform the role of a Senior SP or Regatta Administrator (Large P-Series AIX servers)

Participate in an active role with the IBM pre-sales team for new or current IBM customers purchasing the new P-Series (SP2 or Regatta)

Work with IBM pre-sales, including IT architects to help IBM customers find a solution to complex IT infrastructure problems

Assist with SAN connectivity configuration to the IBM P-Series class servers

WebSphere

Install and configure the latest version of WebSphere on both AIX and Windows Platform

Assist WebSphere developers with simple or complex infrastructure problems

Plan and install any required maintenance required by WebSphere developers

MQSeries

Install and configure the latest version of IBM MQSeries on both AIX and Windows Platform

Assist IBM MQSeries developers with simple or complex infrastructure problems

Plan and install any required maintenance required by IBM MQSeries developers

Skills

AIX (Version 3.2.x – Version 5.3.x)

NIM(Network Installation Management)AIX

DB2 / DB2 connect (Installation / Maintenance)

IBM SAN Systemst

Oracle (Installation / Maintenance admin functions)

WebSphere (Installation / Maintenance)

HACMP (Administration/Installation)

Tivoli Storage Manager (Installation (Server / Client) / Architect / Administration / Maintenance)

Veritas Netbackup (Installation (Server / Client)

HMC(Hardware Management Console (Regatta)) / CWS (Control Workstation(SP2))

Remedy, CA Unicenter, Clarify, Blue Martini,

OS2, Unix.

Certifications

Attachment

Education

Millikin University, 1988-1990. Decatur, IL.

DeVry University, 1990-1991, Lombard, IL.



Contact this candidate