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Sales Customer Service

Location:
Lorain, Ohio, United States
Posted:
December 31, 2015

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Resume:

Kenneth L. Young

**** **** ******

Lorain, Ohio *4052

Home:440-***-****

Cell:440-***-****

Email:acsys0@r.postjobfree.com

To Whom It May Concern:

Thank you for taking the time to review my resume for the sales position with your company. With over twenty years of outside/inside sales and merchandising experience, I have a wide array of interests and strengths that I believe would be beneficial for your company. A few of my strong points are:

< Motivated, organized, and committed

< Effectively communicate with clients and co-workers alike

< Expertise in building meaningful relationships with customers to ensure loyalty

< Interpersonal and Management skills

< Poise with capacity for hard work

< Increase productivity by identifying and focusing on top priorities

< Manage effectively all information that comes across my desk

< Able to assimilate new information quickly

With a commitment to achieve sales goals by ensuring customers satisfaction, I have been triumphant in obtaining customer loyalty and recurring business opportunities. I am confident my experience fulfilling directives of marketing projects, history of interacting with individuals of all capacities, and the ability to produce high-quality written materials on a timely basis could provide much value and benefit to your Sales team.

Sincerely,

Kenneth L. Young

Kenneth L. Young

SALES ! OPERATIONS MANAGEMENT

Focused, assiduous, highly creative contributor who consistently delivers strong outcomes and maintains a superior level of customer satisfaction. Effective in gaining the trust of individuals, achieving consensus, and maintaining long-term, mutually-beneficial relationships. Excel in implementing efficiencies that improve organizational goals and monetize results. Forge and direct high-performing teams / organizations. CORE COMPETENCIES SIGNATURE STRENGTHS AT A GLANCE ATTRIBUTES STRATEGIC & TACTICAL PLANNING • OPERATIONS • BUDGETING & FINANCIALS • POLICY DEVELOPMENT • COST CONTROL • RISK ANALYSIS • STAFF TRAINING & DEVELOPMENT • MARKET ANALYSIS & PLANNING • RELATIONSHIP BUILDING • PRESENTATION • NEGOTIATING

& CLOSING • ACCOUNT MANAGEMENT • EVENTS & PROMOTIONS • BRANDING • MERCHANDISING • TROUBLESHOOTING

CAREER TRACK & PERFORMANCE DRIVING FORCES

OUTSIDE SALES REP 2012 -2013

USER FRIENDLY PHONE BOOK Cleveland, OH

Purpose and Scope: Aggressively presented and sold advertising to businesses in assigned territory. Established relationships with prospective clients, analyzed needs, presented options and price points, and assisted clients in the design of small to large display ads. Organizational Impact Contributions:

< Consistently exceeded annual budget by several thousand dollars. Responsible for contract accounts and cold calling to generate additional business. SALES / SERVICE REP 2008-2010

ADVANTAGE SALES AND MARKETING Cleveland, OH

Purpose and Scope: Maintained a customer base of 18 Wal-Marts in the Cleveland territory. Served as a business partner to help clients maximize sales of Quaker Oats, Tropicana, and Gatorade products. Collaborated with Wal-Mart managers and staff to create winning store displays, and closely monitored sales results to ensure adequate supply.

Organizational Impact Contributions:

< Communicated critical information to the Department Manager and Store Manager to maximize results of upcoming sales promotions.

SALES / SERVICE REP 2004-2007

PMI / SUNBELT SERVICES, INC. Cleveland, OH

Purpose and Scope: Utilized in-depth expertise in hardware, hand tools, and power tools to service Home depot and Lowes accounts. Helped store management in product selection based on consumer and market trends. Provided ongoing training and technical assistance to increase store sales that consistently exceeded client and corporate expectations.

Organizational Impact Contributions

< Trained client employees in product knowledge and advanced sales method. Lorain, Ohio 44052 Phone: 440. 246.5049 Cell: 440. 667.7421 Email:acsys0@r.postjobfree.com MANAGER 2002-2004

HMS HOST Cleveland, OH

Purpose and Scope: Served as a hands-on, motivational manager able to consistently bring out the best performance in all employees through ongoing training, critical decision making skills, and the ability to provide exceptional customer service to retain the loyalty of clients. Duties included scheduling, hiring and staff training, annual budgeting, P&L management, merchandising, supply relations, and finances. Selected merchandise based on sales metrics, and closely monitored daily operations to ensure optimal business results.

Organizational Impact Contributions:

< Responsible for Bank deposits. Ordering of all inventory. SALES SERVICE REPRESENTATIVE 1996-2001

ROWE MARKETING GROUP Northeast, OH

Purpose and Scope: Provided an exceptional level of dedication to the success of assigned Home Depot accounts. Presented and sold major lines, and assisted in integrating new products into client operations. Brands represented included Moen Faucets, Milwaukee Power Tools, Phillips Lighting, Ideal electrical Products, and Klein Hand Tools.

Organizational impact Contributions:

< Honored with several awards for exceptional revenue gains for Moen products. SALES SERVICE REPRESENTATIVE 1990-2007

STERLING JEWELERS Akron, OH

Purpose and Scope: Sales Representative for JB Robinson. Consistently met sales goals. Organizational Impact Contributions:

< Achieved highest sale for JB Robinson of over $18,000. MANAGER OF HARDWARE 1990-1997

DIY WAREHOUSE Cleveland, OH

Purpose and Scope: Quickly promoted to Manager due to sales, operations, and customer service results. Built and managed a crack sales team while personally handling operational functions that achieved superior results, year over year. Areas of focus included merchandising selection, supplier management, marketing and promotions, customer service, department budgeting, and cost control. Organizational Impact Contributions:

< Exceeded departmental budgets numerous times, and delivered sales and profit results above expectations.

Previous positions include:

Sales – Home Depot

Classified Advertising Manager – The Lorain Journal LEARNING CREDENTIALS & ENRICHMENTS

UNDERGRADUATE COURSEWORK

Lorain Community College

Lorain, Ohio 44052 Phone: 440. 246.5049 Cell: 440. 667.7421 Email:acsys0@r.postjobfree.com



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