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Management Manager

Location:
Kenya
Posted:
December 30, 2015

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Resume:

TOPISTER ABUNAKA CV

+254-***-***-***

acsygq@r.postjobfree.com

Gender: Female

Marital status: Married

Date of Birth: 1985

Nationality: Kenyan

Overview

Seeking a position in the hospitality related fields. Dedicated to providing a pleasurable and memorable experience with natural poise and a friendly manner.

Exemplify leadership qualities and professionalism, backed by a consistent, verifiable record of achievement.

Dynamic, Results-Oriented, and Team-Spirited.

Committed to self development and exceeding set targets.

Always motivated to consistently deliver exceptional performance in dynamic and demanding environments.

Ability to identify and meet guest’s needs and expectations

Training and development specialist; teaching instructor

Maximizing Housekeeping productivity and staff perform

Currently at Radisson Blue Hotel in Nairobi as senior supervisor

2015.

Did a pre-opening at Raddison Blue Hotel for three months

SAROVA PAN- AFRIC,

FLOOR SUPERVISOR

Accomplishments:

Generating the housekeeping reports.

Worked directly with EHK in generating housekeeping Checklists.

Control and management of guest amenities.

Room inspection and system management.

Task assignments for Guest Room Attendants.

Ensured timely cleanliness of guest rooms and to the standard.

Conducted trainings on different processes & procedures

Ensure that good grooming is observed by all housekeeping associates.

Report and follow up on maintenance issues.

Conducted weekly walkabouts and report to EHK.

Ensured proper management of room keys.

Ensured all closing and opening duties are done.

Supervised turn down service and ensured guest request are met.

Room discrepancies management.

Respond to and resolve guest or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.

Housekeeping office work management.

Housekeeping bills postings and rebates.

Departmental communications and staff issues management.

Housekeeping staffing, manning levels, shift management and scheduling.

SAROVA STANLEY

2010

INDUSRIAL ATTACHMENT

Areas Covered;

Laundry.

Guest rooms.

Public Areas.

Supervision.

KENYA UTALII HOTEL

INDUSRIAL ATTACHMENT

Industrial training as a Room Supervisor, public area supervisor, laundry attendant, guest room attendant and general assistant laundry supervisor.

Accomplishments:

Guest rooms servicing.

Care of housekeeping tools and equipment.

Performed duties with attention to detail, speed, and with minimal supervision.

Handling of guest laundry

Inventory management.

2008-2009

Education & Qualifications

MOI UNIVERSITY: Ongoing

Currently undertaking a Bachelors degree in Hotel, Tourism, Events and Hospitality Management

Units covered

Statistics.

Food production.

Front office operations.

Hotel accounting.

Housekeeping and laundry management.

UTALII HOTEL: 2008-2010

GRADUATE: CERTIFICATE IN HOUSEKEEPING AND LAUNDRY

Units covered

Housekeeping and Laundry Management

Housekeeping and Laundry operations

Textile Knowledge

Human relations

Business communication

Touristic Geography

Social Studies

Customer relations

Service Techniques

Principles of Organization

French Language; Supervision

MUKUMU GIRLS 2004-2007

KENYA CERTIFICATE OF SECONDARY EDUCATION

Certificate : Pass

KIMININI F.Y.M PRIMARY SCHOOL 1996-2003

KENYA CERTIFICATE OF PRIMARY EDUCATION

Certificate : Pass

Trainings

Training of trainers by Sarova learning centre

2012

Achievements and recognitions

College finance auditor.

Best student in Laundry & Housekeeping practical’s.

Most Outstanding performance in Housekeeping professional skills

Languages

Language Written Spoken

English Fluent Good

Kiswahili Fluent Good

French Fair Fair

Hobbies

Socializing Traveling Reading Researching

Computer proficiency

PMS-Opera;

PMS-Fidelio;

Micros Fidelio-Material Control

MS office

References

1.Miss Veronica Keya,

Housekeeping manager

The Sarova Stanley

P.O.Box 306080 - 00100

Nairobi.

Tel: 070*******

acsygq@r.postjobfree.com

2.Mrs. Debra Ngina,

IT Manager,

Sarova Panafric,

P.O.Box 306080 - 00100

Nairobi,

Tel: 072*******

acsygq@r.postjobfree.com



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