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Customer Service Sales

Quezon City, National Capital Region, Philippines
December 30, 2015

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Professional Experience

Senior Accountant

Numeric Eight Bookkeeping & Accounts Management (


Responsible for delivering bookkeeping and accounts management functions to various companies in Australia specifically:

Accounts payable & receivable

Cash flow reporting

Debt collection

Budget forecasting

Payroll processing

Actual vs. budget reporting


Profit & loss statements

BAS/PAYG/GST submissions

Trial balances

Bank reconciliations

Quarterly processing to comply with ATO requirements

Month end reporting designed to suit client’s business requirement

Senior Accounts Associate _ Global Finance Shared Services

GHD Pty Ltd (


Responsible for delivering specific functions to support business operations in countries (Australia, Canada, US and other OC’s) serviced by Global Finance Services-Manila.

Operational Services:

oFollow up weekly timesheets, expense claims and staff credit cards for business operations.

oAssistance to staff with regards to timesheet, expense claims and credit card entry

oSystem closeout of proposals and projects

oCorrection of systems identified set up errors

oJob adjustments and job disbursement entry

oHandling credit card disputes

oPrice code changes

Accounts Payable;

oNew creditor set up

oCreditor invoice processing

oCanada Invoice Approval

oStaff expense claim review and processing

oExpense claims analysis

Accounts Receivables:

oNew client set up

oCredit checks

oClient invoice processing and issue

General Accounting:

oGeneral Ledger account review

oFixed Assets

oJournal processing

oGeneral Ledger reconciliations


Audit and Compliance

oComply with GHD policies and procedures

Customer Service:

oDeliver service excellence and maximize customer service and satisfaction

oDevelop effective working relationships with key stakeholders (external/internal customers, co-workers)

oMaintain professional attitude during service delivery and resolution of issues.

oEnsure that service levels and target are met.

oPerform problem tracking and ensure that issues are properly documented

oEnsure proper and timely escalation of issues to appropriate parties

oUse considerable amount of discretion in escalating issues

Continuous Improvement:

oIdentify opportunities or continuous process improvement and innovate solutions so the team can operate in an efficient and cost effective manner

oOthers - Other ad hoc duties and project as assigned

Accounting Associate - AR Analyst

Gandang Kalikasan Inc. (


Strong exposure to end to end accounts receivable process specifically claims, credit and debit notes, billing or payment deductions and dispute resolutions specific functions such as:

Head office AR - Billing and Collection Accountant supervising 23 HN franchise operators nationwide

Accounts Receivable and Collection Officer for head office key retail accounts (10 outlets /supermarkets and department stores)

Hold and releases orders for all accounts depending on their AR Standing

Review and analyze payment deductions or payment difference

Process and facilitate the issuance of dealers’ commission

Dealer’s commissions dispute resolution

Facilitate check payment/ disbursements to suppliers and partners social enterprises

Performs monthly closing report, bank reconciliation, monthly EWT/Tax reporting

Dispute resolution in charge for all Credit cards, Paypal and EFT transactions

Transfer funds from collections account to company’s various accounts for funding

Interface with Key Acct Managers, Sales Team, Customer Service, Branch Operation Dept for branch operators and key accounts ‘ KPI monitoring

Develop and improve a collection and disbursement process documentation and implementation

Other ad hoc task that maybe assigned from time to time

Accounts Receivable Assistant

Staff Alliance Inc.

August 2010-October 2010

Accounts Receivable Assistant assigned to Kimberly Clark Philippines Inc.

Assists Credit Control Officers in determining hanging balances for accounts

Generates daily sales transactions and posting it to Finance Invoice Register and sends to collection agency for speed collection

Analyze and knock-off hanging balances in the accounts receivables

Process credit and debit memos

Update customers payment to SAP system to clear balances

Updates customer's details by verifying the completeness of the requirements submitted during credit application.

Assist Credit Control Officers analyze credit standing and release hold orders.

Work on other duties that may be assigned from time to time.

Accounting Assistant

European Motors Inc.

March 2009-August 2010

Verify daily reports Prepare daily income/sales and prepare daily journal entry

Prepares checks for disbursements

Check daily deposits of service and parts sales receipts

Reconcile bank account

Communicate with accounting head and others working on the service systems problems

Prepare vouchers for payables

Compile monthly reports

Follow up charged accounts and report status to manager

Develop and improve billing and collection process duly approve for the company

Accounting Clerk

ACS Manufacturing Corporation

9March 1999-25Oct2007

Performs sales calls, telemarketing and quotations, handling customer’s enquiries and delivery coordination

Invoicing clerk and sales coordinator, performs daily sales calls on FMCG, institutional products and concrete admixtures

Handles end to end accounts receivable process specifically claims, billing and collection, credit and debit notes processing, billing or payment deductions analysis, payment applications, AR Aging and analysis

Performs partial audit functions

Maintains branch accounting records and branch office administration

Branch office representative for company’s external admin transactions

Custodian of overall assets of the company

Performs partial people person duties

Performs logistics duties

Performs monthly inventory actual physical count and compare theoretical reports

Develop and improve collection, operation expenditures, delivery and inventory process approved and implemented from branch and used nationwide

Review and analyze sales, sales growth, compare selling prices and design market strategy for sales growth and development, review and update salesman's performances

Marketing Assistant

Fergo Insurance Professionals Agency Inc.

August 1998-February 1999

evaluate, negotiate and settle motor, fire and accident insurance claims

facilitate and process insurance claims and ensure that it is handled properly within the prescribed turnaround time.

update claim estimates

compile policy holders statistic and provide administrative support

performs accounting servicing and credit control

provides assistance to the department head in overseeing the management of claims reserves, as well as the provision of prompt and quality services to client

Negotiate with banks and organized documentations



Graduate, Bachelor of Science in Accountancy

June 1994 - March 1998

Additional Skills

Accounting Skills, Supervisory skills, People skills

Continuous Training and E-Learning on Health Safety and Environment

Proficient in Microsoft Word, Excel, Power Point

Operating systems:

oSAP Business One

oMYOB Premiere, MOB Enterprise, MYOB Essential

oXero Accounting Software

oGreat Plains



oLotus Notes

oDiners Browsers Enhanced Data

oTramada Travel

o Concur Travel

oBranch Sales Monitoring System



I confirm that to the best of my knowledge, the information given on this form is correct.

Joeann J. Galfo


Contact this candidate