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Manager Customer Service

Location:
Providence, Rhode Island, United States
Posted:
December 29, 2015

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Resume:

JOSE P. MORAIS

** ********** ******

Providence, Rhode Island 02908

401-***-****

acsxz1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Proven leadership skills; work independently, manage multiple projects and meet deadlines; energetic with initiative to improve current processes; familiar with labor laws; Multi-lingual Portuguese, Creiole, Spanish, English and conversational French and Italian.

EMPLOYMENT

Production Supervisor/Manager Assistant 2005 - Present

HANNA INSTRUMENTS, INC. WOONSOCKET, RI

Hanna Instruments, Inc. is the world’s largest privately held manufacturer of electro analytical instrumentation for Lab, Environmental, and Food and Industry applications.

Ensure the safety and productivity of all production employees.

Ensure security of facilities during designated shift hours.

Enforce all safety and processing procedures.

Enable effective communications between management and operators.

Hire and train new employees and coach existing employees.

Maintain a clean and safe work place in accordance with 5S protocol.

Investigate and report all incidents.

Suggest and implement cost-saving ideas.

Initiate ECO’s; material planning, and purchasing of production needs.

Create new manufacturing documentation and determining the best method of conveying the information to the manufacturing floor, (BOMs, routers, procedures, drawings, and other documentation as required).

Provide technical support to R&D team by creating, documentation, and training of cell manufacturing to ensure product conformity with engineering specifications.

Responsible for reviewing new documentation with appropriate personnel to assure accurate information transfer to the manufacturing floor.

Assist with auditing for ISO 9001 by preparing and calibrating measurement equipment.

Production Supervisor 2004 - 2005

SILVER LINE BUILDING PRODUCTS CORP. FALL RIVER, RI

Silver Line Building Products, LLC designs and manufactures vinyl windows and doors for builders, architects, and homeowners in the United States. It offers new construction and replacement windows, including single-hung, sliding, casement, and awning; and sliding patio doors.

Supervision of all production personnel, providing new hire orientation, on-the job training, and ensuring compliance of all safety and regulatory policies and procedures.

Cross training and assigning production workers to various jobs within the production operation as needed;

Tracking, reviewing and signing off employee time sheets, and assisting the payroll department with payroll processing.

Create new manufacturing documentation and determining the best method of conveying this information to manufacturing processes, (BOMs, routers, procedures, drawings, and other documentation as required). Scheduling daily production, keeping track of completion of all customer orders; leading weekly meetings with management and production staff and tracking action items.

Production Supervisor 1991 - 2004

HANNA INSTRUMENTS, INC. WOONSOCKET, RI

Interviewing, hiring and training all new production personnel.

Material planning and purchasing of production needs.

Writing and revising standard operation procedures (SOPs) for ISO 9001 regulation. During this effort, there was significant measurable, increased production, reduced waste/rejections from 5% to 1%, and increased sales.

Assisting with ISO 9001 audits by preparing and calibrating measurement equipments.

Providing technical support to the customer service department by translating technical documentation and occasional telephone conversations from Portuguese and Spanish to English (and vice versa), to support our Latin American and European customers as needed.

Library Runner June-July 1996

FULL CHANNEL T.V., INC. PROVIDENCE, RI

Working with library manager and library staff to maintain tape library.

Logging in and out tapes as needed at the Broadcast Center and venues.

Training in the use of NESBIT, the library computer system.

Production Technician 1992-1995

FULL CHANNEL T.V., INC. WARREN, RI

Directed the evening sports show and local news program.

Setting up satellite for live programs from different parts of the world.

Set up studios for various types of programs.

Electrical Technician 1988-1991 TILLOTSON PEARSON, INC. WARREN, RI

Responsible for wiring electrical and electronic system in sport boats and yachts.

Making electrical harnesses for DC and AC, instrumental and control panels.

Troubleshooting diesel and gas engines, also helped test boats.

References available upon request.

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