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Customer Service Management

Location:
Chennai, Tamil Nadu, India
Posted:
December 29, 2015

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Resume:

M.P.Karunakaran

Address: No,**, Nehru Street, Sammandanar Nagar,

Pammal, Chennai 600 075

Mobile No : 984*******

Experience in NIIT LTD for 24 Years

Seeking senior level assignments in Accounts/Finance functions with a growth oriented organization of repute.

Contribute my professional knowledge & apply my experience for self & organizational growth

PROFILE

A dynamic professional with over 24 Years of rich experience in NIIT LTD.

Worked with NIIT LTD as Manager – Business Finance.

Deft at handling day to day Region, Centers functions and International Accounting through liaising and coordinating with internal departments and external agencies for smooth operations of business.

Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.

Well versed with MS Office and End User of SAP in FICO module for the past 15 years.

Good in communication skills, managerial skills, leadership, and handling conflict situations.

Professional Experience

Worked with NIIT LTD from Apr‘1991 – Nov‘15

Entrusted with the responsibility to handle the State of Tamil Nadu.

Worked on the ERP system of SAP on Financial Accounting (FI) Controlling (CO).

Look after the entire gamut of Accounting and Financial Functions entailing timely and accurate accounting and Credit Management.

Managing the complete maintenance and accounting activities of Revenue generated from Own (4 Centers), Network Centers (36 Centers) across Tamil Nadu and at present handling International Accounting.

Controller of Accounts Receivables through proper Internal Systems and Procedures. Interacting with Business Group Heads on B/R issues and ensures Collection of B/R on time.

Ensuring control over Accounts Payables through Vendor selection, Negotiation, Contract Management and stringent Credit Terms.

Interacting with Employees on Policies, Schemes, Payroll issues and settlements etc.

Prepare Cash Flow Reports and meet the Cash Flow requirements.

Interact with the related departments for adherence to policies and procedures.

Liaison with the Banks and handle External and Internal Auditors.

Identify, Select and Recruit Candidates, ensure Employee Relations and file Statutory Reports to the respective Departments.

Handle and Comply with Statutory and Legal issues.

Prepare Annual Budgets for TN Region with Business wise and provide Period Variance Analysis Report to Business Groups compared to Budgets on a Monthly basis.

MIS Reports to HO on a Monthly basis for TN Region Business wise like Revenue, Collection, BRS, Outstanding Expenses, Bills Receivable Outstanding, Bills Payable Outstanding, CST, VAT, etc…

Effect Cost Management and implement Economic Value Added (EVA) concept and its application in Daily Operations for Management Reporting and Operating Decisions.

Comply with Taxation and Tax Returns.

EDUCATIONAL QUALIFICATION

• M.B.A. in International Business Programme from Annamalai University in 2007.

• B.Com from The New College, Madras University in 1990.

• Passed Typewriting English (Higher) & Tamil (Higher).

ADDITIONAL ACHIEVEMENTS / OTHER QUALIFICATIONS

Successfully impart training to the team members and the core users on SAP.

First region in the country to successfully complete the conversion of all the Urban and Network Centers on the SQL based systems.

Played a lead role in unearthing a misappropriation of funds amounting to Rs. 8.27 Lakhs.

Won Award for Excellence for Best Individual Performance in Accounts Division in NIIT in 1992.

Received appreciation letter from the Zonal Head for the excellent support rendered for new system implementation in Regional Office during the year 1995.

Trained Areas :- Customer Relationship Management; Customer Service Excellence; Creative Thinking; Lean Management Training; Management Development Programme; NIIT Global Leadership Programme; Planning & Strategy; Team Building; Gender Sensitivity at Workplace.

PERSONAL INFORMATION

Date of birth : 02.10.1968

Marital status : Married

Languages known : English, Tamil, Malayalam

E-mail address : acsxxu@r.postjobfree.com

References : Available on request



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