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Customer Service Sales

Location:
San Francisco, California, United States
Posted:
December 29, 2015

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Resume:

Omar Knight

Sacramento, CA *****

916-***-****

acsxxr@r.postjobfree.com

Objective: Hard working individual looking to start and grow my career with a company long-term, which will allow me to show my skills and expertise while making a great contribution and becoming a valuable asset.

Education

Clark Atlanta University Atlanta, GA May 2013

Bachelor of Science Computer Information Systems

Experience

Small Business Venture Canton, OH April 2015 - July 2015

Part Owner

•Helped in the creation and planning to open a hook lounge.

•Was to oversee day to day operations as the manager and supervisor of staff.

•Was to maintain daily records of revenue generated.

•Was to resolve any disputes between staff and/or customers.

•Was to make sure that the lounge was properly staffed at all times, and to cut/add hours

as needed.

Hannoush Jewelers St. Louis, Mo Sept. 2014 - Jan. 2015

(Seasonal)

Sales Associate

•Managed the ordering and receipt of products, including submitting purchase

requisitions.

•Maintained computerized record of all supplies and tracked their location, use,

and repair needs.

•Shelved stock in back room as it was received, and slotted it for floor distribution.

•Responsible for, and improved, customer satisfaction levels, which resulted in an

increase in sales from previous year by 5%.

•Persuaded customers to purchase specific items for promotional and store goal

reasons.

•Opened and closed store which involved merchandise counting, cash

counting, putting away valuables, and other closing procedures.

•Customer relationship building, team building, learning, and growing.

•Kept information accessible by storing and filing documents.

Unemployed Atlanta, GA Nov. 2012 – Sept. 2014

Full Time Student

•From Nov. 2012 – May. 2013 I focused all my time and energy into obtaining my

degree in computer information systems.

Old Navy Atlanta, GA Nov. 2010 – Nov. 2012

Customer Service Specialist

•Increased store sales by directly influencing the applications of at least two Old

Navy cards weekly.

•Directed the organization and control of the store’s stock of thousands of products.

•Collaborated with inventory team to streamline processes.

•Verified purchase requisitions by comparing items request to master list, and clarified

unclear items.

•Forwarded available inventory items by verifying stock and scheduling delivery.

•Influenced customer purchases by utilizing product knowledge and assisting

with products.

•Maintained the appearance and organization of all in-house displays and store

products.

•Provided excellent customer service and relationship building.

Clark Atlanta University Atlanta, GA Aug. 2009 – May 2010

Resident Assistant

•Served as a mentor, counselor, and leader for over 50 residents.

•Coordinated and executed six recreational and educational activities and events each

semester.

•Worked with team to ensure resident safety by coordinating shifts and being a team

player.

Technical Knowledge

•Windows, Mac OS, Exchange, Microsoft Office, MS Excel, MS Word, MS Access, MS

PowerPoint, Outlook, DreamWeaver, AutoCAD, Adobe Photoshop, Corel Coffee Cup,

C++, C, Java, HTML

Community Service/Activities

•Pre-Alumni Council, Member 2010

•CAU Spirit Boosters, Executive Board Member 2010

•Erbin Academy mentoring program, Participant 2011

•CAU Alumni House, Volunteer 2011

•Saint Jude’s “up till dawn” letter writing campaign, Volunteer 2011

•Created CAU's first chess team 2012

•Played 1 year of collegiate basketball 2012

Willing to relocate



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