Resume

Sign in

Life Insurance Secondary School

Location:
India
Posted:
December 29, 2015

Contact this candidate

Resume:

Resume of Madhan Kumar Page * of *

K.MADHAN KUMAR

acsxux@r.postjobfree.com

+91-950*******

CAREER OBJECTIVE: -

Seeking an opportunity to work in challenging environment, learn new skills and enhance the same for company’s growth and development EDUCATIONAL QUALIFICATION:-

SOFTWARE PROFICIENCY:-

Programming languages : C, Java

Operating system : Windows

Web Applications : HTML

Database Application : SQL Server2012

Tools : MS Office, Tally 9.0

STRENGTHS:-

Willing to learn and always work hard.

Adapt to new environments quickly.

Ability to communicate effectively with the team members.

Readiness to update knowledge

Degree Earned/

Name of the

Examination

Board / University

During the Years

Percentage

M.C.A

MADRAS

CHRISTIAN

College,Tambaram,

Chennai.

2011-2014

72%

B.C.A

PRINCE SHRI

VENKATESHWARA

Arts & Science

College, Chennai

2008-2011

70%

Higher secondary

school

N.K.M Higher

Secondary School,

Koranadu,

Mayiladuthurai.

2008

75%

S.S.L.C

G.G.S.M Higher

Secondary school,

Matriculation,

Mayiladuthurai.

2006

61%

Resume of Madhan Kumar Page 2 of 3

February 2015 - Till

Working with DELL BUSSINESS PROCESS SOLUTION as Senior Associate – Played an important role in HC & Insurance Ops and Customer Support.

Responsibility includes:-

Reporting to my immediate manager about any Issues or Escalation.

Responsible to solve queries regarding Life Insurance Processing

(Life Vertical).

Handling Escalation mails and uncertainty clarification.

Responsible to solve disputes regarding Life Insurance Processing.

( Life Vertical )

Internal Quality checking in processing.

Daily Production and Quality MIS report preparation.

All the Entries are take place in the software LIFESYS & CITRIX. Outbound call handling and SME for our process. Within short period of time got this opportunity for SME of my nonfinancial process.

Successfully migrated critical nonfinancial process. March 2012 - June 2014

Working with Versare Credit Solution (Associated with Bharti AIRTEL Limited) as Process Associate – Played an important role in Service Provisioning (Postpaid).

EXPERIENCE:-

Resume of Madhan Kumar Page 3 of 3

Responsibility includes:-

Monitoring & enhancing the quality of service provisioning.

Auditing the customers segment, freebies, bill cycle as per the document

New numbers activations and failure Clearance with the help of IT team

Doing profile reco for mismatch cases by validating the documents

Updating various agencies regarding their rejection of the documents through mails.

Co-ordinating with the clients over phone and mails.

Handling queries of the customers through back end

Handling the complaints of the customers and resolving it within specified time

Name : K.Madhan Kumar

Father Name : A. Kannappan

Date of birth : 11th September 1990

Gender : Male

Nationality : Indian

Language : English, Tamil(To write &

Read)

Marital status : single

Hobbies : Reading books, Watching TV,

Playing Cricket, Hearing

Music’s.

Extra- curricular Activities : Participated in NSS, District Winner in Volleyball.

DECLARATION: -

I hereby declared that the above information is true to the best of my knowledge and belief.

Date: With Regards,

Place: (K. MADHAN KUMAR)

PERSONAL DETAILS :-



Contact this candidate