CAREER OBJECTIVE: -
Seeking an opportunity to work in challenging environment, learn new skills and enhance the same for company’s growth and development EDUCATIONAL QUALIFICATION:-
Programming languages : C, Java
Operating system : Windows
Web Applications : HTML
Database Application : SQL Server2012
Tools : MS Office, Tally 9.0
Willing to learn and always work hard.
Adapt to new environments quickly.
Ability to communicate effectively with the team members.
Readiness to update knowledge
Name of the
Board / University
During the Years
Arts & Science
Resume of Madhan Kumar Page 2 of 3
February 2015 - Till
Working with DELL BUSSINESS PROCESS SOLUTION as Senior Associate – Played an important role in HC & Insurance Ops and Customer Support.
Reporting to my immediate manager about any Issues or Escalation.
Responsible to solve queries regarding Life Insurance Processing
Handling Escalation mails and uncertainty clarification.
Responsible to solve disputes regarding Life Insurance Processing.
( Life Vertical )
Internal Quality checking in processing.
Daily Production and Quality MIS report preparation.
All the Entries are take place in the software LIFESYS & CITRIX. Outbound call handling and SME for our process. Within short period of time got this opportunity for SME of my nonfinancial process.
Successfully migrated critical nonfinancial process. March 2012 - June 2014
Working with Versare Credit Solution (Associated with Bharti AIRTEL Limited) as Process Associate – Played an important role in Service Provisioning (Postpaid).
Resume of Madhan Kumar Page 3 of 3
Monitoring & enhancing the quality of service provisioning.
Auditing the customers segment, freebies, bill cycle as per the document
New numbers activations and failure Clearance with the help of IT team
Doing profile reco for mismatch cases by validating the documents
Updating various agencies regarding their rejection of the documents through mails.
Co-ordinating with the clients over phone and mails.
Handling queries of the customers through back end
Handling the complaints of the customers and resolving it within specified time
Name : K.Madhan Kumar
Father Name : A. Kannappan
Date of birth : 11th September 1990
Gender : Male
Nationality : Indian
Language : English, Tamil(To write &
Marital status : single
Hobbies : Reading books, Watching TV,
Playing Cricket, Hearing
Extra- curricular Activities : Participated in NSS, District Winner in Volleyball.
I hereby declared that the above information is true to the best of my knowledge and belief.
Date: With Regards,
Place: (K. MADHAN KUMAR)
PERSONAL DETAILS :-