Customer Service Microsoft Office

Mery B. Lezama

*** **** *** ****** # ** New York, NY 10027

Phone: 646-***-**** e-mail: ***********@*******.*** 1

Qualification Summary:

A skilled organizer, detail-oriented, team player, independent, able to effectively coordinate tasks to accomplish projects with timeliness and creativity

Twelve years of experience in the administrative/supply field with the Army National Guard

Ability to coordinate events, maintain accurate records/filing system, perform monthly inventory of supplies, and distribution

An effective leader, skilled communicator, able to adapt to changing priorities and maintain a positive attitude and a strong work ethics

Experience:

Natures Product Inc., Ft. Lauderdale, FL September 2014 – October 2015 Regulatory and Compliance Documentation Specialist (November 2014 – October 2015)

Worked closely with Planning, Costing and Production department to generate accurate Master Batch Record, Deviation and Change Request

Worked in accordance with Standard Operating Procedures (SOPs), Good Manufacturing Practices (cGMP’s) guidelines to assure that all operations are conducted according to the Food and Drug Administration (21 CFR Part 111) regulations

Revised Standard Operating Procedures (SOPs) and maintained established document control system

Responsible for tracking the Document Approval Process, by answering inquiries made by authors, reviewers, approvers and customers

Created Certificates of Analysis (CoA), and Supplement Facts base on Finished Product Specification (FPS)

Assisted with preparations of external audit responses and facilities reports and processes to ensure corporate preparedness for Organic Certification, established by the National Organic Program

Verified that all logbooks, manufacturing records, and other official documents are completed in a timely manner Quality Assurance Inspector September 2014 – November 2014

Monitored packaging and production lines to verify that everything from raw materials to finished products meet standards of quality and safety

Approved in-process production by confirming specification, weight, measurement and taking sample for lab testing

Maintained safe and healthy work environment by following standards and procedures establish by the Food and Drug Administration

369th Sustainment Brigade 2009 – 2014

Chaplain Assistant/Family Readiness Support Assistant

Assisted Brigade Chaplain, in setting up meetings, religious programming and coordinating religious support when units are deploying

Maintained reports, files and administrative data for religious operations

Supported monthly morale and welfare program for more than 300 soldiers and family members

Trained 16 unit commanders, primary staff and 32 key volunteers to maintain and establish an effective Family Readiness

Group

Provided day-to-day guidance, support, communication, outreach, and coordinate services according to the needs of each unit 196th KUBDOC Battle NCO Kuwait 2012 – 2013

Performed system maintenance, troubleshooting Video Wall, and CPOF (Command Post of the Future) systems with a monetary value of $1 million dollars

Tracked TASC (Training and Audiovisual Supply Center) SSSC (Self Service Supply Center) account with a total value of

$9,000

Maintained operability of 44 computers systems 22 NIPR, and 22 SIPR, vital to the operation command mission worth

$100,000

Responsible for delegating responsibilities and assigning tasks to lower enlisted and civilian contractors Mery B. Lezama

430 West 125 Street # 2C New York, NY 10027

Phone: 646-***-**** e-mail: ***********@*******.*** 2

133rd QM Armorer/Supply Specialist Operation Iraqi Freedom 2008 – 2009 145th Maintenance Company Armorer/Supply Specialist 2002 – 2007

Maintained $8 million annual equipment-purchase budget during deployment

Accomplished target spending of $7,000 to order equipment for 126 soldiers monthly

Ensured 100% accountability of $30 million in Army equipment assigned to Unit Commander

Maintained records control and stock counts; inventory process, daily material management and customer service

Deployed to Iraq as the Unit Supply Specialist (2004 – 2005), responsible for loading/unloading materials, distributing supplies to each section, shipping materials to other Military bases, and maintaining records control Education:

Baruch College, New York, NY 2010

Bachelors of Arts in Corporate Communications

Minor in Sociology

United States Army Unit Supply Specialist 2002

Skills:

Bilingual English and Spanish

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) SAP

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