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Sales, Technical Support, Qualty Control, Mechanical and Electrical

Lakeland, Florida, United States
December 28, 2015

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Kevin Brown

**** ***** ****

Lakeland, Florida **812




To contribute my skills and talents to a challenging and rewarding position with growth potential and educational opportunities.



MetalTek International, SMCI Division, Lakeland, FL

QC Inspector, Calibration Coordinator

Inspect structural steel for nuclear power plant construction. Inspect machined parts for use in commercial and nuclear projects. Generate reports and perform audits to ensure that inspections are per specifications and federal regulations. Perform off-site inspections as necessary. Inspect in-process and final assembly for NASA launch system components. Perform final dimensional inspections as required by customer and/or code specifications for projects assigned by Quality Engineer. Review dimensional reports of peers for accuracy and adequacy. Identify and segregate any non-conforming products, initiate a Non-Conformance Report and hold tag and ensure products remain segregated until NCR is dispositioned. Notify Project Management and Quality Management of NCR initiation. Act as a liaison with customer representatives, through direct contact, telephone and Email correspondence, representing MetalTek responsibly and competently. Keep Quality management up to date on all quality issues in quality inspection. Interact with onsite customer personnel during shop floor activities as well as any issues that may be brought up during those interactions. Coordinate calibration of tools and measuring devices throughout the company. Maintain calibration database in accordance with M&TE procedures. Coordinate documentation essential to the delivery of product, both nuclear and commercial. Conduct inspections using a variety of tools, including Faro Tracker and Edge as well as calipers, micrometers, optical comparators, thread gages, pitch gages, measuring tapes and ultrasonic test devices. Graduated Safety Training Observation Program, consistently live the Decide, Stop, Observe, Think, Act cycle.


Camping World

Service Advisor, Shop Foreman, OEM Parts Manager, Product Specialist

Coordinate with service department shop foreman and service technicians to provide the highest level of customer satisfaction. Receive customers and their recreational vehicles. Write up customer concerns, repair and service needs. Work closely with customers to ensure their expectations are exceeded and to identify opportunities to provide additional goods and services to the benefit of the customer and the organization. Provide detailed analysis of costs and time required to customers. Submit claims to extended warranty organizations and select manufacturers. Schedule work and maintain contact with customers. Work with sub-contractors on specialty jobs. Acted as shop foreman on numerous occasions. Supervised twelve technicians, directing workflow, consulting with service advisors and coordinating parts deliveries. Coordinated preparation and delivery of new RV’s. Certified by the RVDA through their training and certification program. Managed and increased OEM parts sales by 100%. Managed warranty parts sales and customer-direct OEM parts sales.


Arthrex, Inc

Naples, FL

Quality Control Inspector/Technician

Inspected and functionally tested complex arthroscopic and orthopedic surgical instruments, implantable devices and electronic surgical systems. Utilized and maintained several computer databases. Performed in-process inspection of manufactured instruments and implants. Certified as an ISO13485: 2003 / ISO 9001 auditor. Certified in FDA GMP compliance. Performed internal audits. Certified in numerous complex testing and measurement systems. Consistently strive to meet deadlines and increase throughput while maintaining quality systems. Involved in continuous improvement process. Performed first article inspections for new products. Trained incoming inspectors utilizing a train-the trainer methodology. Performed inspections on in-process, machined components as well as sterile, packaged goods. Performed inspections using a variety of tools, including CMM, OGP and Micro-VU, optical comparators as well as micrometers, calipers, digital multi-meters and proprietary functional test equipment.


West Coast Elevator Co., Inc

Naples, FL

Elevator Service Technician

Employed as a service technician, responsible for monthly service for over 150 commercial accounts and annual service for residential accounts. Responsible for repair for additional accounts as well as territorial accounts. Voluntarily on-call. Conducted annual tests for state certificates. Experienced in the maintenance and repair of a wide variety of elevators and controllers, from traction to hydraulic, relay logic to microprocessor controls. Built and maintained relationships with facilities management personnel, elevator inspection personnel and homeowners.


BKS Industrial Computers

Naples, FL

Vice President, Sales/Corporate Secretary

Co-founded BKS Industrial Computers, a Florida Corporation specializing in industrial grade computer solutions. Built relationships with offshore vendors of components and finished goods. Marketed the company to investors. Authored marketing plan and co-authored business plan. Marketed goods and services to a wide variety of clientele, from university research projects to manufacturers.


Intellinet Controls

Naples, FL

Sales And Technical Support Specialist

Associated with a company that specializes in distributed audio, systems integration, home automation and energy management products. Introduced new products to multiple markets.

Outside sales, generated leads through cold calling, magazine advertising and trade show appearances. Built an international network of factory representatives and dealers specializing in high-end audio-video products, home automation, home networking and energy management. Increased customer base 1000%. Traveled extensively, demonstrating products and training factory representatives and dealers in the configuration, operation and sales of systems and the lifestyle associated with them. Set up elaborate trade show displays and demonstrations at the most prominent trade shows in the audio/video and home networking/automation industries (i.e.: Consumer Electronics Show, Las Vegas, NV; CEDIA, Indianapolis, IN; Electronic House Expo, Orlando, FL; COMDEX, Las Vegas, NV). Coordinated smaller regional showcases with factory representatives, visited dealers at their places of business and conducted training sessions for factory representatives and dealers at corporate headquarters.

Technical support, voluntarily made myself available 24 hours a day, seven days a week for technical questions and issues. Maintained sales and technical support databases to ensure the highest quality experience for my customers.


Air Quality Engineering

Minneapolis, MN/Naples, FL

Territory Manager

Inside sales. Built a dealer network within a five-state territory to market and distribute residential, commercial and industrial air cleaning, dust collection and mist collection systems. Maintained existing customer base, cultivating repeat business, referrals and references. Generated leads through prospecting and cold calling as well as mailings, fax campaigns and magazine advertising. Delivered leads to dealers as well as selling directly to end-users. Expert in the use and maintenance of ACT contact management system.


Audio Video Excellence

Naples, FL

Audio/Video Technician

Planned, delivered and installed high-end audio, video and home theater systems. Responsible for all phases of custom audio/video systems from pre-wire to final equipment installation. Programmed custom integrated systems and trained clients in equipment operation, often tailoring systems to individual clients.


Allen Systems Group

Naples, FL

Account Manager

Built relationships with potential clients to help them maximize the potential their information technology systems, both mainframe and client-server. Utilized a strategic sales method to network within Fortune 1000 corporations, ensuring that all influencers and decision makers were aware of the software solutions available to them. Maintained contact with current customers, ensuring satisfaction and offering solutions in addition to those already implemented. Prospected for new customers, demonstrating software online as well as offering software under evaluation agreements. Utilized both mainframe and client-server based contact management systems.


Color Finishes

Naples, FL


Owned and operated a mobile polishing and detailing service specializing in, but not limited to: automobiles, marine craft, and aircraft. The finish is guaranteed for a minimum of one year. Clients are contacted after one month and quarterly thereafter to ensure satisfaction. New business is generated through referrals and public demonstrations, as well as direct mail and cold calling.


Guidant Corporation, Cardiac Pacemakers, Inc.

St. Paul, MN

Quality Control Inspector/Technician

Grew with a company that designs, markets and manufactures implantable defibrillators, pacemakers and support equipment. Was present for market release of a wide array of cutting edge products. Helped streamline the documentation process from a paper system to a computer based system. Experienced in all aspects of the inspection and manufacturing process. Certified in visual inspection criteria, electrical testing, mechanical testing and the operation of all related equipment, including CMM’s, optical comparators, micrometers, calipers, multi-meters, Hi-pot testers, leak detectors, oscilloscopes, function generators and proprietary test equipment. Created and interpreted engineering drawings. Expert in the use of computers and computer-based traceability systems. Expert in the creation, use and maintenance of SPC databases. Certified in GMP and ISO 9001 compliance. Member and leader of numerous quality improvement teams, whose membership included senior management. Learned a variety of positions. Filled in and whenever and wherever needed in shipping and receiving areas, manufacturing, documentation, material handling, purchasing and stores areas. Responsible for training in all phases of the inspection process. Helped establish training protocols and training documentation process. Responsible for technical support and preventative maintenance for inspection and manufacturing areas. Was on-call 24 hours a day for technical support and compliance issues. Twice awarded the Go Beyond The Expected Award for exceeding customer expectations.


1984 Keefe Technical School Framingham, MA

Technical School

Electronics Technology, Accelerated Course. Electronics theory and demonstrated ability, from basic electronics to programming. Graduated with honors.

1983 Marian High School Framingham, MA

High School

Attended private, Catholic college preparatory school with an excellent record and reputation. Worked to pay for tuition.

Ongoing Various US Locations

Job Related Training

I have taken the initiative to take advantage of any educational opportunity that is available whether it’s onsite, computer-based training or offsite in a classroom setting.


Mechanical Inspection, Level II per NQA-1-1994, Supplement 2S-1 (Current-2017)

Dimensional Inspection, Level II per NQA-1-1994, Supplement 2S-1 (Current-2017)

Level II Inspector Mechanical per ASME NQA-1-1994, Appendix 2A-1 (Current-2017)

ISO 13485:2003 / ISO 9001 Auditor

Service Advisor, RVDA 2005-2013

Faro Edge and Tracker, 2014, 2015

Skills and Demonstrated Abilities

Measurement and Test Equipment: Optical Comparators, Calipers, Oscilloscopes, Function Generators, Multi-meters, Hi-pot test, CMM’s, OGP Smart-Scope, Micro-Vu, Faro Tracker and Edge, Proprietary Test Equipment

Mechanical Aptitude

Electronics and electricity, theory and application

Metallurgical Testing, destructive and non-destructive

Ability to read and interpret blueprints and schematics

Problem Solving Ability

Exemplary Customer Service Skills

Consistent Positive Mental Attitude

Great Sense Of Humor

Common Sense

A Genuine Desire To Succeed


I consistently maintain contact with my customers to ensure that their expectations are exceeded. I view the relationship between my clients and myself as a sacred trust. I have never been limited by my job description. I have consistently redefined my position. I have always taken the initiative to do whatever it takes to help my company exceed its goals. I have routinely worked overtime, during the week and on weekends to ensure projects are completed well before their target date. I have voluntarily made myself available to customers worldwide 24 hours a day/7days a week for both sales and technical support issues. I am willing to travel extensively, domestically or internationally. I want to make a long-term commitment to a world-class organization.


Darren Halford

Quality Manager

Arthrex, Inc.

Naples, FL


Mark Gerdich

General Manager

Camping World

Bartow, FL


George McSwain

Sr. Technical Recruiter

System One

Orlando, FL


Contact this candidate