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Service Manager

Prior Lake, Minnesota, United States
December 28, 2015

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Tim Carter

***** ****** *** **

Prior Lake, MN **372

952-***-**** (Home)

612-***-**** (Cell)

Education: B.S. Business, Bemidji State University

Related Experience:

HealthFitness, Minneapolis Feb 2011 – Nov 2015

(Screenings Logistics Coordinator)

Responsible for crafting and posting weekly work assignments for a National Team of 35 associates charged with the management of over 3,500 corporate health screening events per calendar year.

Facilitated daily phone meetings to coordinate individual associate schedules and respond to variable client requests.

Created and maintained real time/interactive personnel and equipment assignment Excel scheduling spreadsheets that aided in the planning and execution of health screening events.

Responsible for implementing time sensitive contingency plans when notified of modifications to internal staff resources and/or external client generated event logistics.

Communicated scheduling changes to associates and updated equipment volume specifications within a SharePoint data system.

Assigned supply & equipment and information technology resources (iPads) to all health screening events based on client supplied data.

Verified the amount of equipment required, event site delivery restrictions, and shipping case delivery date windows for each individual screening event.

Provided detailed shipping service instructions to associates, and established a shipment monitoring system.

No screening events cancelled for three plus years due to a lack of supplies and equipment.

Evaluated potential vendors, negotiated price agreements, and purchased a vast assortment of equipment & supplies.

Facilitated the design and purchase of a custom foam packaging systems for transporting iPads to screening events.

Created a formalized (Lean) process for auditing the contents of the shipping cases containing the supplies & equipment used at health screening events.

Coordinated a third party quality certification program of the blood analysis machines used at screening events., Prior Lake, MN 2009 - 2011

(Owner / Operations Manager)

Created a internet based golfing business with part time accountabilities listed below

Website content management

Marketing strategy development and implementation

Staffing oversight and training

Financial resource forecasting

New Morning Windows, Lakeville, MN 1988 – 2008

(Production Director)

Managed an internal Leadership Team responsible for realizing documented goals in the following areas

On-time manufacturing of multiple product lines

Coordination of human resource program activities

Research & development of new products

Supply chain relationship management

Quality program initiative realization (man, machine, material and method)

Preventative maintenance program implementation

Established clearly defined and documented expectations regarding the importance of positive communication within the organization “Communication Code of Excellence”

Instituted a formalized system for the analytical review of key performance metrics

Initiated a comprehensive effort to expand individual shop staff process skills (Cross Training Program)

Coordinated activities associated with independent product testing & industry certification

(New Morning Windows - Quality and Service Manager)

Established and implemented new “customer driven” service policies and procedures

Created formalized and measurable product quality and inspection guidelines

Developed and led an internal work group charged with improving the field performance of existing products

Established an internal consistency in handling service-related issues

Created and maintain corrective action loop for responding to customer product complaints

Trained staff members on new quality initiatives and process changes

Communicated industry issues and present year-end quality results to all company staff members

(New Morning Windows - Warranty and Service Coordinator)

Created, organized, and maintained a nationwide service provider network

Approved service provider bids

Followed up with customers to make sure work was completed to satisfaction of customer

Developed product service manuals for customers and service providers

Provided technical support at job site

(New Morning Windows - Sales Responsibilities)

Managed an internal work group that created and produced the companies new Architectural Product Binder

Developed a detailed customer training presentation

Facilitated the quoting, ordering and delivery of product on large-scale commercial projects

Developed relationships to identify and anticipate customer needs

Traveled throughout the country making sales and training presentations to distributor and dealer customers

Represented organization at national and regional trade shows

Conducted informational tours of facility to distributors and architects

Assisted in the design and marketing of new product offerings

(New Morning Windows -Customer Service Responsibilities)

Managed the companies most important accounts

Reduced internal department errors over a 1-year period by over 60% by checking all orders written by department staff members

Established pricing guidelines for new products

Menard’s, West St. Paul 1986- 1988

(Assistant Manager, Millwork Department)

Additional Education:

The Management Center – University of St. Thomas

Mini Master of Quality Management Program / January 10 – March 28, 2001

Supply Chain Quality Management Certificate Series / September 12 – October 24, 2001

Dale Carnegie® Training

Leadership Training for Managers Course (completed March 16, 2004)

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