Prior Lake, MN **372
Education: B.S. Business, Bemidji State University
HealthFitness, Minneapolis Feb 2011 – Nov 2015
(Screenings Logistics Coordinator)
Responsible for crafting and posting weekly work assignments for a National Team of 35 associates charged with the management of over 3,500 corporate health screening events per calendar year.
Facilitated daily phone meetings to coordinate individual associate schedules and respond to variable client requests.
Created and maintained real time/interactive personnel and equipment assignment Excel scheduling spreadsheets that aided in the planning and execution of health screening events.
Responsible for implementing time sensitive contingency plans when notified of modifications to internal staff resources and/or external client generated event logistics.
Communicated scheduling changes to associates and updated equipment volume specifications within a SharePoint data system.
Assigned supply & equipment and information technology resources (iPads) to all health screening events based on client supplied data.
Verified the amount of equipment required, event site delivery restrictions, and shipping case delivery date windows for each individual screening event.
Provided detailed shipping service instructions to associates, and established a shipment monitoring system.
No screening events cancelled for three plus years due to a lack of supplies and equipment.
Evaluated potential vendors, negotiated price agreements, and purchased a vast assortment of equipment & supplies.
Facilitated the design and purchase of a custom foam packaging systems for transporting iPads to screening events.
Created a formalized (Lean) process for auditing the contents of the shipping cases containing the supplies & equipment used at health screening events.
Coordinated a third party quality certification program of the blood analysis machines used at screening events.
Team4Golf.com, Prior Lake, MN 2009 - 2011
(Owner / Operations Manager)
Created a internet based golfing business with part time accountabilities listed below
Website content management
Marketing strategy development and implementation
Staffing oversight and training
Financial resource forecasting
New Morning Windows, Lakeville, MN 1988 – 2008
Managed an internal Leadership Team responsible for realizing documented goals in the following areas
On-time manufacturing of multiple product lines
Coordination of human resource program activities
Research & development of new products
Supply chain relationship management
Quality program initiative realization (man, machine, material and method)
Preventative maintenance program implementation
Established clearly defined and documented expectations regarding the importance of positive communication within the organization “Communication Code of Excellence”
Instituted a formalized system for the analytical review of key performance metrics
Initiated a comprehensive effort to expand individual shop staff process skills (Cross Training Program)
Coordinated activities associated with independent product testing & industry certification
(New Morning Windows - Quality and Service Manager)
Established and implemented new “customer driven” service policies and procedures
Created formalized and measurable product quality and inspection guidelines
Developed and led an internal work group charged with improving the field performance of existing products
Established an internal consistency in handling service-related issues
Created and maintain corrective action loop for responding to customer product complaints
Trained staff members on new quality initiatives and process changes
Communicated industry issues and present year-end quality results to all company staff members
(New Morning Windows - Warranty and Service Coordinator)
Created, organized, and maintained a nationwide service provider network
Approved service provider bids
Followed up with customers to make sure work was completed to satisfaction of customer
Developed product service manuals for customers and service providers
Provided technical support at job site
(New Morning Windows - Sales Responsibilities)
Managed an internal work group that created and produced the companies new Architectural Product Binder
Developed a detailed customer training presentation
Facilitated the quoting, ordering and delivery of product on large-scale commercial projects
Developed relationships to identify and anticipate customer needs
Traveled throughout the country making sales and training presentations to distributor and dealer customers
Represented organization at national and regional trade shows
Conducted informational tours of facility to distributors and architects
Assisted in the design and marketing of new product offerings
(New Morning Windows -Customer Service Responsibilities)
Managed the companies most important accounts
Reduced internal department errors over a 1-year period by over 60% by checking all orders written by department staff members
Established pricing guidelines for new products
Menard’s, West St. Paul 1986- 1988
(Assistant Manager, Millwork Department)
The Management Center – University of St. Thomas
Mini Master of Quality Management Program / January 10 – March 28, 2001
Supply Chain Quality Management Certificate Series / September 12 – October 24, 2001
Dale Carnegie® Training
Leadership Training for Managers Course (completed March 16, 2004)