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Customer Service Engineer

Location:
Barnet, Gt Lon, United Kingdom
Posted:
December 28, 2015

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Resume:

Valdemar Skorinkevic

Sittingbourne

ME** *TJ

United Kingdom

078********

acsxje@r.postjobfree.com

• Excellent IT, customer service, cash handling and problem solving skills with great experience in PC and laptops, servers, switches, routers maintenance & repair

• Excellent team player, communication and organisational skills developed during various employment positions, strong customer service skills

• Hardworking, ambitious, results-driven with logical and methodical approach for achieving tasks and objectives

EMPLOYMENT

July 2015 – October 2015 AmicusHorizon LTD, Sittingbourne, UK

Position held Operations Support Engineer

Working with Microsoft Servers 2008R2,2012R2, Supporting Rack/Blade servers(HP), Vmware 5.5, Citrix 6.5, Microsoft Exchange 2010, Basic Netapp operations, Thin client technology support (Microsoft Terminal Server and Citrix), Microsoft Internet Information Server,Cisco Switches,Routers&Firewalls and OS, ITIL v3, Fibre Optic Installations, SCCM,SCOM, Windows 7, 8.1,10, Linux,

Install/maintain/support PCs, laptops, printers, phones, mobile devices, network support.

Security management e.g. Firewall, Anti-virus, Anti-Spam and Intrusion management

November 2013 – October 2014 Barclays PLC, Lithuania

Position held 2nd Line Support Engineer

Support a number of activities on a day-to-day basis across the Change Management, Configuration Management and Request Fulfilment areas of Service Management.

Windows XP/7/8, Mac OS X,Wan, Iso 9001, ISO27001, TCP/IP routing, Windows Server 2003/2008/2012, Active Directory/LDAP MS Office 2003/2007/2010, Office 365, MS Exchange Server, Vmware,Hyper – V, Citrix, SCCM, WSUS, Install/maintain/support PCs, laptops, printers, phones, mobile devices, network support.

Enterprise Systems Monitoring, Troubleshooting, Implementation, Proactive Monitoring of Services globally.

Working With:

Enterprise Projects (globally), Unix, IBM Tivoli 5/6, Perl,SQL,XML, Splunk Enterprise

HP Business Service Management (Technical Bank Transactions monitoring/troubleshooting/implementing)HP Robots (HP BAC), Requests, RTView, Netcool

2 courses: Rhcsa Rapid Track Course, Splunk

January 2013 – August 2013 Barclays PLC, Vilnius, Lithuania

Position held Compliance and security analyst

Main responsibilites: Using Oracle Audit Vault securing Oracle, Informix, Flexcube, MSSQL databases. Global Technology Infrastructure and Services. LogSec&Splunk where used as addition tool to securing databases in Barclays Bank.

Deliver assurance to senior executives that the organization, processes and technologies that implement DT security controls are effective and efficient.

Highlight shortcomings in the Platform management and security processes ensuring that such are appropriately addressed and develop solutions to remediate when required.

Drive major change programmes to ensure that appropriate actions are included to ensure that management of and compliance with Platform standards remain effective and where possible improve.

January 2012 – December 2013 Office Of The Chief Archivist of Lithuania, Vilnius, Lithuania

Position held IT support engineer (Project Term Contract)

All levels of Support. Closely worked with Microsoft Xp, Vista, Windows 7, Windows Server 2008 R2, Network support, LAN, VLANS, Teamviewer, VNC, Remote support, MS Word, MS Excel, MS Powerpoint, printers, MS Outlook.

Supporting and deploying: Windows 7,XP, Microsoft Office (200*-****-****), Internet Explorer, DNS, DHCP, Active Directory,Windows Server 2008 R2, Microsoft Exchange 2003, Hyper –V, Citrix, Vmware, Symantec Backup Exec.

Business as usual supporting offered for 200+ employees, supporting Dell, Acer, Lenovo, IBM laptops and PCs.

Working with IBM servers (blades), switching (CISCO), routing (HP), Cisco Security Appliance (Firewall), IBM Tivoli. Also responsible for Oracle products availability, ETL, IBM TAPE LIBRARY TS 3500, System Storage DSS100.

There I was working with 2 projects:

1) Electronic Archive Information System ( http://www.archyvai.lt/lt/vykdomi-projektai/eais.html )

2) Lithuanian documentary film on the internet ( European Project! ) ( http://www.e-kinas.lt/titulinis)

January 2010 - December 2011 Affecto Lithuania (International Company), Vilnius, Lithuania

Position held Oracle Data Warehouse Engineer

EDUCATION:

Windows 7, Enterprise Desktop Support Technician Certified (License E398-9891)

CISCO CCNA certified (License CSCO12121875).

VMware Certified Associate - Data Center Virtualization (VCA-DCV)

VMware, License 12666865-B37F-80F9088401F3

I gained experience with network where I can now easy setup, maintain and troubleshoot various networks.

ITIL® Foundation Certificate in IT Service Management

Exin, License 5013576.20260400

2006 – 2010 Vilnius Gediminas Technical University

Model studied: Information Technology

These studies helped to understand about the IT world. Currently I’m exploring this world more and more.

August 1994 - July 2006 Constant Parcevskis High School

Degree Secondary education

Languages English, Lithuanian, Russian, Polish.



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