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Manager Quality

Location:
New York, New York, United States
Posted:
December 28, 2015

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Resume:

CURRICULUM VITAE

VIKAS. V. SAWANT

E-Mail: acsxhl@r.postjobfree.com

Permanent Address: Hno:2, vijay line family qauter,bhingar camp. Ahmednagar.

Mobile No: 855*******

Career Objective:

To contribute to the growth and development of a company as an effective and result- oriented and to obtain a position in an organization with a friendly and pleasant working atmosphere and a desire to progress further, to prove to be an asset for its effective functioning and to be a team player.

Summary of Skills:

More than 5 years of BPO experience, International Back office & Domestic with outbound sales, skip tracing, inbound calls. More than 2 years of experience as a Sr. Associate Quality.

Education:

Passed S.S.C from CBSE board in the year 2002.

Passed H.S.C from CBSE board in the year 2004.

Pursuing degree in B.com ( First Year ) External.

Career History:

2nd January’2012 – Till Date – WNS Global Services Pvt Ltd as a Sr. Associate Quality.

Insurance Process for Client MMC Consumer

For 1 year worked as Sr. Associate in operation for Indexing Team

(Commercial & Professional Liability).

On Completion 1 year moved to Quality through IJP.

Handling team of 48 FTE ( Insurance Clerks, Associations & Employer Benefits )

Auditing Transactions, Publishing reports, Providing Feedbacks.

Conducting Root Cause Analysis & Provide Preventive action.

Preparing Error Analysis / Bottom Quartile.

Conducting process training for New Hires.

Conducting Accreditation for New Hired.

Prepare Weekly Review, MRM & MBR Decks.

Consolidating CCRP’S Tracker & sharing with management.

Conducting Calibration & weekly call with onshore team.

Dealing with New & Renewal policy of customer.

Done project – IVR Process mapping ( Visio )

2) 3rd May’2010 – 1st December’2011 – Intelenet Global Services as a Sr.CSE.

Health care process for client Apria Healthcare.

Making roster as per billing and planning of the process.

Worked with Coram (Data) and Fax Intake (Data) process and RX Project.

Handling Escalations and getting it resolved.

Communicating with all the other managers & clients.

Maintaining OT, Schedule Adherence and all the reports for Fax Intake, and RX Project.

Achieved best Performer award.

Started Handling pilot RX RP Project from AUG 2011. Automated the whole Rx project regarding Average productivity reports, attendance, and work distribution. Interacted with clients for the complete process.

3) July’2009 – April’2010 – Reliance BPO Services as a Associate.

Out bound Retention process for HSD.

Making roster as per billing of the process.

Delivering team targets which are allotted.

Handling customer complaints in supervisor queue.

Planning dialer strategies.

4) July’ 2008 – July’ 2009 – ( Kankei / Caltech)-Mumbai as a Associate

Handling the customer in voice process as well as in front for solving the query regarding the bill, after sales service, marketing etc and give proper feedback and forward the remark to the concern department through

After making the so many complaints also if the customer query is not get resolve then confirm with the concern department and give proper feedback to the customer.

Keeping track of all Executive of daily calls in Excel.

Making roster as per billing of the process.

Delivering team targets which are allotted.

Maintaining quality standards prior to quality team

Computer Skills:

Basic windows of 98, Microsoft Xp (Word, Excel) Internet.

Other Interest:

Playing Basketball, Chess & Gardening.

Languages Known:

Language

Speak

Read

Write

Understand

English

Yes

Yes

Yes

Yes

Hindi

Yes

Yes

Yes

Yes

Marathi

Yes

Yes

Yes

Yes

Personal History:

Nationality: Indian Gender: Male

Date of Birth: 16th may 1986.

STRENGTH:

1Very good-inter personal communication skills.

2Goal oriented.

3Quick learning ability.

4Meticulous approach toward work.

5Proactive behavior.

REFRENCE:

1Mr. Jude Thomas

(Assistant Manager)

960-***-****

2Mr. Sukhvinder Jhas

(Assistant Manager)

976-***-****

I hereby declare that the information mentioned in this is complete, correct & true to the best of my knowledge.

DATE: VIKAS V SAWANT



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