STEPHEN R. CROOK
**** ******* ***** ******* *******, Illinois 60192-3830
EXECUTIVE HCM STRATEGY CONSULTING LEADERSHIP
• Talented, persuasive, and creative rainmaker in the HCM space with high energy to get it done despite long odds. Highly trusted client advisor and thought leader with full life-cycle business transformation program experience capable of selling and delivering complex multi-work stream business transformation initiatives. Focused on C-Level executives, influencers, enterprise solutions, architectures, and professional services aligned with client priorities and transformational objectives.
• Insightful problem solver who excels at customer relationship management working both at the board level and senior management levels of complex global client organizations.
• Prowess in heading high-profile, multi-million dollar engagements with Fortune 1000 firms.
• Recognized thought leader with Human Resources subject matter expertise spanning HR technology selection and strategy, implementation, performance improvement, service delivery model design, and outsourcing and transition management.
• Unique ability to understand client priorities and needs related to enhancing information movement and management practices using proven industry best practices and benchmarks.
KEY SKILLS AND COMPETENCIES
Global Client Management * Performance Improvement * HCM Transformation
Corporate Strategy Integration & Shared Services Strategy * Human Resources Strategy
New Product Planning & Introduction * Sales & Marketing Strategy
Business Analytics * Information Technology Strategy * Business Case for Change
Strategic Planning & Mapping * M&A Deal and Integration Experience
STEVE CROOK CONSULTING, Hoffman Estates, Illinois 2014-Present
Seasoned rainmaker selling and delivering complex multimillion dollar business transformation engagements to Fortune 1000 firms. Trusted client advisor to C-level executives producing enterprise solutions, architectures, and professional services aligned with client priorities and transformational objectives.
Currently working on a contract basis for other consulting firms.
HURON CONSULTING, Chicago, Illinois 2011-2014
Huron Consulting is a public company providing professional services including revenue cycle optimization, workforce productivity, organization design, change management, and organizational effectiveness, serving healthcare clients, higher education clients, and legal clients.
Trusted client advisor and executive leader focusing on enterprise transformation, recovery, and post-deal integration. Responsible for process improvement and technology implementation programs in the HCM space. Identify and qualify new opportunities, responsible for client assessments, strategic roadmaps, and transformational solutions.
Helped grow Western Region sales 50% from $100M to $150M and personally grow HR practice sales 25% from $20M to $25M.
Developed strategic alliances with Infor/Lawson, ADP, Fidelity, Ceridian, Sage, iCIMMS, Kronos, Cornerstone, SAP/Success Factors, and SaaS/Workday on behalf of my company and clients.
SIBSON CONSULTING, Chicago, Illinois 2007-2011
Sibson is a provider of strategic HR solutions including organization design, change management, executive compensation, broad based employee compensation, and sales effectiveness, serving more than half of the Fortune 500; a division of The Segal Company.
Vice President and Corporate Officer
Directed Midwest business development effort totaling $100M annually, and oversaw all elements of firm operations and performance management as corporate officer for Sibson Consulting and The Segal Company. Co-managed the 200 employee Chicago office and led the $15M global sales effectiveness practice across the New York, Chicago, and LA offices. Maintained key client relationships and personally managed all client projects in the area of sales effectiveness.
Closed the company’s largest go-to-market strategy project sold to date with Price Waterhouse Coopers (PwC).
Managed retail business integration strategy for Sprint/Nextel.
Helped Apple develop industry leading retail store concept.
Selected to pilot a client-sponsored customer relationship executive compensation benchmarking study encompassing the top ten accounting firms, top ten technology consulting firms, and top ten management and strategy consulting firms.
Overhauled all employee compensation plans for Rogers Communications.
Worked with Hammacher Schlemmer to evaluate and select a new anchor New York City flagship store location.
Responsible for semi-annual compensation trends client forums.
Developed and presented to Abbott Laboratories the integration strategy for a key industry acquisition of KOS Pharmaceuticals.
Built an efficient resource allocation plan for a $1B HIV product for Abbott Laboratories.
Devised an innovative launch strategy for a $1B extended-release pain product for Abbott Laboratories.
Ranked the highest-rated speaker at the Synygy Sales Performance Conference.
STEVE CROOK CONSULTING, Hoffman Estates, Illinois 1999-2007
Steve Crook Consulting is an international organizational effectiveness and sales and marketing effectiveness consultancy.
Designed and executed go-to-market strategies. Implemented improvements in sales and marketing processes and procedures to drive bottom-line business growth for client companies. Completed such projects as corporate strategy, organizational effectiveness, marketing and sales effectiveness, change management, and information technology strategy. Managed all day-to-day firm operations.
Headed a $10M SAP systems integration project to design predictive consumer product market penetration models to better quantify ROI of new product innovations for Kimberly-Clark.
Managed $15M worldwide SAP enterprise resource planning (ERP) deployment for British Petroleum.
Worked with DuPont Chemicals to implement SAP enterprise resource planning (ERP), supply chain management (SCM), product life cycle management (PLM), and customer relationship management (CRM) applications.
Empowered Cox Enterprises to become first in the media industry to implement a full suite of SAP enterprise resource planning (ERP), product life cycle management (PLM), and customer relationship management (CRM) applications.
Revamped consumer and business offerings branding for Internet service provider EarthLink.
Planned, staffed, and kicked off the sales strategy and analytics division of communications leader Verizon.
Facilitated the launch of European e-commerce startup QXL Ricardo.
Devised a new structure for the marketing, sales, and product management organization of Bell Canada.
Taught marketing and sales best practices in the executive education programs of Northwestern University and Columbia University.
ZS ASSOCIATES, Evanston, Illinois 1993-1999
Manager, New Business Development – Headed sales and marketing organization restructuring for some of the largest health care, biotechnology, medical device, consumer products, pharmaceutical, telecommunications, retail, and industrial supply companies in the world.
THE MAC GROUP/GEMINI CONSULTING, Chicago, Illinois 1992-1993
Associate, Strategy Practice – Captured more than $300M in cost savings through operational reengineering for a regional telephone company, accelerated digital facilities provisioning from 12+months to less than 4 weeks for another, and built complete restructuring, revitalization, and globalization strategy for a phone company in Europe.
AT&T NETWORK SYSTEMS, Lisle, Illinois 1989-1992
Product Manager/Product Planner – Developed a $100M advanced intelligent network business in under 2 years. Managed a $30M product and service development and marketing budget.
AT&T BELL LABORATORIES, Naperville, Illinois 1985-1989
Systems Engineering Technical Staff – Helped invent the AT&T Telephone Gateway.
Master of Business Administration (MBA)
Kellogg Graduate School of Management, Northwestern University, Evanston, Illinois
Master of Science in Operations Research (MSOR)
Stanford University, Stanford, California
Bachelor of Science in Industrial Engineering (BSIE)
Associate of Science in Computer Science (ASCS)
Purdue University, West Lafayette, Indiana