Lawrenceville Ga. 30044
Education and Training
University of the District of Columbia, Washington, D.C.
Associates Degree – Business Administration
Stellar Customer Service Training
Cyber Security Training
Knowledge of Microsoft – Expert in using Word, Excel, Access, PowerPoint
Over ten years of Customer Service experience.
Detail oriented, very organized and excellent with time management.
Expertise with conflict resolution, managing customer issues, and working with consumers.
Trained on customer resolution and satisfaction.
Quick and efficient responses to emails and phone calls.
Strong communication skills, highly motivated, self-sufficient and a team player.
Educated customers on concerns and anything related to customer information.
06/2015 – To Present
Marta Atlanta Ga.
Receive parking ticket to process
Log damage tickets in maintenance log
Process credit card payments
Receive cash payments
Admission Registration Experience 01/2009 - 11/2013
Patient Service Coordinator, Doctors Community Hospital Lanham, MD
Interviewed incoming emergency room patients or their representatives to obtain demographic data, insurance coverage and method of payment.
Answered telephone calls and in person customer inquiries.
Responded to all patients’ inquiries, requests, and issues.
Greeted patients for the emergency room.
Verified insurance for patient registration.
Performed verification, pre-certification and other applicable processes for admissions.
Communicated treatment processes and patient care delivery to patients and their families.
Medical Assistant Experience 05/2007 - 01/2009
HIM Assistant, AHC/Adventist Rehabilitation Hospital of Maryland Takoma Park, MD
Filed transcribed reports into medical records.
Maintained physician delinquency reporting and tracking.
Retrieved files for physician review and examination.
Performed other administration duties required of position as needed.
Office Administration Experience 09/1996 - 02/2007
Fee Processor, U.S. Patent and Trademark Office, Alexandria, VA
Reviewed and processed patent documents.
Transcribed financial and statistical data for the U.S. Patent and Trademark Office.
Processed check refunds for U.S. Treasury.
Assisted departments with financial inquires and disbursement to ensure accurate processing.