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Customer Service Manager

Location:
Humble, Texas, United States
Posted:
December 27, 2015

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Resume:

DYLAN TORRES

***** ****** ***** **** ******, TX. 77338

512-***-****

acsxcc@r.postjobfree.com

http://www.linkedin.com/pub/dylan-torres/a7/711/137/

PROFESSIONAL SUMMARY

Diesel Mechanic and Military Veteran with a Secret Security Clearance offering 6 years of proven experience in providing maintenance and vehicle recovery support on multiple types of equipment and vehicles in multiple domestic and foreign operations in South Korea, Haiti, and the Middle East. Possess a comprehensive background in basic automotive electrical systems, automotive brakes, automotive steering and Suspension. Recipient of multiple awards for outstanding performance and professionalism in the United States Army. Career is supported by HVAC Certification, Engine Service Qualification through the United States Army, and current pursuit of a Automotive and Diesel industry technology certifications

Leadership

Safety / Risk Management

Customer Service

Records Management

Automotive HVAC Certified

Training / Development

Policy Implementation

Organization/Communication

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

United States Army National Guard – Houston, Texas

Diesel Wheeled Mechanic

Soldier in the 712th Military Police Company, assigned to maintain 80 pieces of equipment to be used in the to provide security of the state of Texas in the event of a chemical, biological, radiological, or nuclear attack.

United States Army – Various Locations 2008 – 2015

Diesel Mechanic

Maintained and serviced over $1M in vehicles and equipment; supervised and evaluated 5 diesel mechanics in daily maintenance operation

Trained 12+ new employees in maintenance tasks, troubleshooting, and stream-lining maintenance practices

Demonstrated technical expertise while troubleshooting and repairing 57+ pieces of equipment and vehicles during a 9 month deployment; attention to detail and quality of work contributed to a 95% operational rate for vehicles

Supported Operation Enduring Freedom in Afghanistan as a recovery vehicle operator; awarded the Army Commendation Medal for successful completion of 18 recovery operations

Earned certification as an automotive heating, ventilation, and air conditioning (HVAC) technician

Equalizer Auto Glass Ind. – Round Rock, TX 2007 – 2008

Manufacturer

Manufactured 4-5ft. windshield spacers; frequently commended for the speed and quality of work and selected to manufacture advance tools such as pneumatic, electrically, and hand operated tools

Cataloged all jobs completed into an excel program monitored by the manufacturing and productions manager

24 Hour Fitness – Austin, TX 2005 – 2007

Reception/Retail Sales – Supervisor and Shift Manager

Received phone calls, checked-in members and referred potential members to sales representatives; operated cash register and sold merchandise

Managed and supervised 8 daycare employees and sold daycare memberships; maintained customer records

Scheduled work shifts to ensure employee coverage of daycare and handled employee relations

EDUCATION / CERTIFICATIONS

Automotive and Diesel Tech – Pending

Vehicle Heating Ventilations and Air Conditioning, Refrigerant Recovery and Recycle Qualification – 2014

Risk Management, US Army – 2013

Wheeled Vehicle Mechanic, Engine Servicing Qualified, US Army – 2008

AWARDS

Army Commendation Medal (2)

Army Achievement Medal (6)

SKILLS

Vehicle Recovery Operator; Basic Automotive Electrical System; Automotive Brakes; Automotive Steering and Suspension



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