Customer Service Manager
Resume:
DYLAN TORRES
***** ****** ***** **** ******, TX. 77338
***************@*****.***
http://www.linkedin.com/pub/dylan-torres/a7/711/137/
PROFESSIONAL SUMMARY
Diesel Mechanic and Military Veteran with a Secret Security Clearance offering 6 years of proven experience in providing maintenance and vehicle recovery support on multiple types of equipment and vehicles in multiple domestic and foreign operations in South Korea, Haiti, and the Middle East. Possess a comprehensive background in basic automotive electrical systems, automotive brakes, automotive steering and Suspension. Recipient of multiple awards for outstanding performance and professionalism in the United States Army. Career is supported by HVAC Certification, Engine Service Qualification through the United States Army, and current pursuit of a Automotive and Diesel industry technology certifications
Leadership
Safety / Risk Management
Customer Service
Records Management
Automotive HVAC Certified
Training / Development
Policy Implementation
Organization/Communication
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
United States Army National Guard – Houston, Texas
Diesel Wheeled Mechanic
Soldier in the 712th Military Police Company, assigned to maintain 80 pieces of equipment to be used in the to provide security of the state of Texas in the event of a chemical, biological, radiological, or nuclear attack.
United States Army – Various Locations 2008 – 2015
Diesel Mechanic
Maintained and serviced over $1M in vehicles and equipment; supervised and evaluated 5 diesel mechanics in daily maintenance operation
Trained 12+ new employees in maintenance tasks, troubleshooting, and stream-lining maintenance practices
Demonstrated technical expertise while troubleshooting and repairing 57+ pieces of equipment and vehicles during a 9 month deployment; attention to detail and quality of work contributed to a 95% operational rate for vehicles
Supported Operation Enduring Freedom in Afghanistan as a recovery vehicle operator; awarded the Army Commendation Medal for successful completion of 18 recovery operations
Earned certification as an automotive heating, ventilation, and air conditioning (HVAC) technician
Equalizer Auto Glass Ind. – Round Rock, TX 2007 – 2008
Manufacturer
Manufactured 4-5ft. windshield spacers; frequently commended for the speed and quality of work and selected to manufacture advance tools such as pneumatic, electrically, and hand operated tools
Cataloged all jobs completed into an excel program monitored by the manufacturing and productions manager
24 Hour Fitness – Austin, TX 2005 – 2007
Reception/Retail Sales – Supervisor and Shift Manager
Received phone calls, checked-in members and referred potential members to sales representatives; operated cash register and sold merchandise
Managed and supervised 8 daycare employees and sold daycare memberships; maintained customer records
Scheduled work shifts to ensure employee coverage of daycare and handled employee relations
EDUCATION / CERTIFICATIONS
Automotive and Diesel Tech – Pending
Vehicle Heating Ventilations and Air Conditioning, Refrigerant Recovery and Recycle Qualification – 2014
Risk Management, US Army – 2013
Wheeled Vehicle Mechanic, Engine Servicing Qualified, US Army – 2008
AWARDS
Army Commendation Medal (2)
Army Achievement Medal (6)
SKILLS
Vehicle Recovery Operator; Basic Automotive Electrical System; Automotive Brakes; Automotive Steering and Suspension
Contact this candidate