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Management, Customer Service, Finance

Atlanta, Georgia, United States
December 29, 2015

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**** ******** ****, *** *** • Columbus, Georgia 31909 706-***-**** •

Summary of Qualifications

Strong interpersonal skills

Strong intrapersonal skills

Awarded by manager for impressive client relationships and service


University Of Phoenix

Columbus, Georgia August 2013 – Present

MBA GPA 3.52 and a Bachelors of Science in Business Management

Relevant coursework for MBA: Management, Quantitative Reasoning for Business, Accounting, Operations Management

Relevant coursework for BSB/M: Human Resources Management, Cultural Diversity, Finance for Business, Research and Evaluation, Oral Communication, Business Law, Computer and Information Processing, Statistics, and Economics

Professional Experience

National Guard Reserves, Columbus, Georgia

Motor Transport Operator, June 2014 - Present

Operate all wheel vehicles and equipment over varied terrain and roadways.

Manage load, unload, and safety of personnel being transported.

Oversee and check proper loading and unloading of cargo on vehicles and trailers.

Employ convoy defense techniques. Identify, correct or report all vehicle deficiencies.

Prepare vehicle for movement/shipment by air, rail or vessel.

USAA Financial Center, Columbus, Georgia

Financial Representative, October 2013 – July 2014

Facilitated member financial security.

Empathized with members.

Provided solutions in acquiring USAA products.

Responded and completed member request involving transactions.

Identified customer finical and budgeting needs

Increased customer satisfaction

Created and maintained continuous trusting relationship.

Awarded by management in providing a customer friendly environment.

Rated in peer group of 15% over product sales at a new location.

Processed payments for credit cards and insurances (home, car, property).

Engaged in product sales (loans, credit cards, insurance, checking and savings account, college accounts, home and auto purchases).

Set up monthly bank to bank transfers and automated bill pay

Columbus Department of Health, Columbus, Georgia

Program Assistant, May 2012- March 2013

Performed clerical duties in support of programs.

Conducted administrative duties.

Planned and coordinated daily operations.

Executed organizational process and purpose.

Systematically and comprehensively recorded financial transactions.

Managed switchboard outside of daily operations.

Managed State documented papers.

Performed the signing and declaration of legal documents.

Created a relationship with outside language groups.

Influenced increased customer sales.

Monitored the daily budget of incoming funds.

Columbus Department of Health, Columbus, Georgia

County Peer Counselor, August 2010- May 2012

Emphasized with clients.

Conducted administrative duties.

Managed a team.

Conducted educational classes within the community.

Performed monthly budgeting within the federal program.

Reviewed quarterly budgeting to estimate programs financial ability.

Verified costs of supplies for the program

Monitored budget to be informed of the funding limitations

Maintained personal schedule.

Managed state documentation.

Impacted client relationships.

Impacted client retention and program by an average of 30%.

Developed a process in communication with the community.

Oversaw day-to-day operations including inventory.

Focused on improving client response to the program.

Produced a strong relationship with each individual client.

United States Census Bureau, Columbus, Georgia

Enumerator, June 2010 – August 2010

Conducted interviews with residents in area of assignment.

Followed stringent guidelines and confidentiality laws.

Assessed quality control levels on selected addresses.

Maintained records for state verification.

Maintained records of hours worked, units produced, miles driven, and expenses incurred in duties.

Presented a trustworthy relationship with each individual resident.

H&R Block, Columbus, Georgia

Tax Preparer, October 2007 – June 2008

Assisted in professional tax preparation services and meeting legal obligation to pay taxes.

Provided clients with variety of settlement options for refund.

Assisted in starting personal savings plan along with other tax and financial matters.

Scheduled appointments and maintained confidential records.

Assisted with W-2 forms for state and federal refund.

Assisted with mortgage loans.

Conducted direct payroll deposits.

Distributed personal and checks assisted with establishing personal lines of credit.

Assisted with IRA's and prepared refund application loans (RAL).

Conducted electronic filing (e-file).

Days Inn Hotel, Phenix City, Alabama

Front Desk Clerk, August 2007 – December 2007

Maintained records of room availability and guest accounts.

Computed daily bill and collected payments.

Posted charges to ledger manually or electrically.

Greeted, registered and assigned customers to room.


Microsoft Word, Power Point, Excel, E-mail management, Customer Service, Business Etiquette, Proficient Oral and Written Communication, Self-Management.

Certifications: EMS Training and Certified, CPR Training and Certified, Time Management, Preventing Workplace Violence, Outbound Call Compliance, Knowledge Delivery, Accessibility Awareness, 2014 Fraud & Identity Theft, Anti-Money Laundering, 2014 Information Security: Social Engineering, Best Way to Implement Relationship Sales, Financial Service Center: New Hire, Regulation CC: Expedited Funds Availability, Primary Banking, Notary, Alabama Real Estate Licenses.

Volunteer Work: BREAD OF LIFE CHRISTIAN CHURCH Nursery Leader: Influenced Christian education to children between the ages of 4 years to 7years; Created class activities, Created Nursery Schedule for volunteers, Managed monthly allowance for nursery. Currently a member of the community Corinth Baptist Church.

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