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Customer Service Human Resources

Texas, United States
December 29, 2015

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Ganae Bailey

***** ***** ****, #***, ******, TX *5240


Professional Summary:

Over 10 years of experience working in office support and customer service. Strive to uncover underlying issues by using effective problem solving techniques, critical thinking, and communication skills. Dedicated and self-motivated individual recognized for ability to multi-task and meet deadlines in a high volume environment. Repeatedly create and implement innovative procedures, documents, and logistics to improve quality of service.


Technical Diploma: Entrepreneurship, 2013

Milwaukee Area Technical College – Milwaukee, WI

Bachelor of Arts: Major-Humanities, Minor-Biology, 2008

University of Wisconsin Parkside – Kenosha, WI


●Typing speed 50+ wpm; 11,000+ KPH

●Analytical and detail oriented

●Clear communicator of complex ideas

●Strive for accuracy and completeness

●Contributing member of cross-functional team

●Use of problem solving techniques

Professional Experience:

Administrative Assistant 9/2014 – Present

Imprimis Group – Dallas, TX (US Anesthesia Partners - Human Resources / Imprimis - Accounting)

●Maintains human resources records by recording new hires, transfers, terminations, background checks, changes in job classifications, merit increases; tracking vacation, sick, and personal time.

●Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.

●Documents human resources actions by completing forms, reports, logs, and records.

●File employee-related documents, answer department telephones, relay messages and distribute information to employees.

●Verifies and balances cash receipt postings by pay type to ensure accuracy and compliance with state and federal regulations

●Prepare checks for mailing and provide copies of checks to the appropriate property

●Review write-off documentation for proper authorization

●Ensure appropriate check signing thresholds are met

●Communicate effectively with manager, supervisor, peers, corporate and field staff

●Match invoices and checks

●Support Accounting Specialists in research of reconciling items

●Daily Clearing of bank account transactions

Litigation Researcher 7/2015– 10/2015

Innovative Staffing (Texas Litigation Services), Dallas, TX

●Conduct legal research, locate providers, and request records for class action & various types of lawsuits for 80 attorneys

●Served subpoenas and affidavits by email, fax or mail to obtain records, including HIPPA compliant authorization

●Contact providers to ensure that all necessary documentation was received, processed and returned for trial

●Entered records in legal software system (Time Matters)

Benefits Verification Specialist 11/2014-01/2015 Insight Global (AmerSource Bergen) – Dallas, TX

●Contacted insurance companies, government agencies and third party payers to verify patient benefits, deductibles, co-pays and out of pocket amounts

●Worked as part of a team within the department and maintains professional peer relationships that promote inner department communication.

●Communicated to the Insurance Verification Lead those accounts that need special handling or financial arrangements beyond guidelines and procedures.

●Documented all correspondence and conversations with insurance companies, governmental agencies, third party payers and patients on patient's account on the day the communication took place

●Demonstrated the ability to be flexible, organized and function well in stressful situations.

●Provided direct support to Primary Care practices and specialty care providers regarding utilization, authorization and referral activities

●Proficient in the use of ICD-9 and CPT codes

●Updated patient’s benefit information in the insurance system and verified that existing information is accurate.

Customer Service Representative 6/2008 – 7/2014

Milwaukee Area Technical College (MATC) – Milwaukee, WI

●Worked on a team to assist Prospective, Returning and Continuing Students in the enrollment process (in person, on the computer and over the phone)

●Provided information about colleges Degrees, Diplomas, Continuing Education and Adult Education

●Served as a liaison between students and major departments, which required thorough knowledge of district policies and procedures, to effectively communicate to students, staff and the general public

●A cross-functional resource that provided information on Admissions, Financial Aid, Counseling and Registration

●Ascertain accuracy and completeness of data by questioning, organizing research, analyzing and interpreting information

●Made independent decisions to resolve discrepancies tactfully by exercising discretion in the nature of information to be released

●Assisted with navigating the Free Application For Student Aid (FAFSA) website

●Collected applications, fees, official transcripts, test scores and tax return documents

●Interpreting admission statuses, financial aid eligibility and academic plans

●Maintaining knowledge of current college academic policies and curriculum prerequisites for advising students on graduation requirements

●Scanning important documents, reporting grades and monitoring special events

Transcription Assistant 4/2009 – 8/2009

Captel – Milwaukee, WI

●Provided quick and accurate real time captions for telephone conversations of individuals with hearing loss

●Listened to one part of a phone conversation to repeat clients' statement exactly into a speech recognition application that transforms the words into text

●Performed basic word processing

●Maintained Closed Captioning Center quality standards for accuracy and speed

Office Assistant 6/2004 – 4/2008

Hatch Staffing Services – Milwaukee, WI

●Gathered and/or provided factual information and interpreted data requiring reference to a variety of sources

●Assisted with receptionist duties, and research and development

●Organized forms, made photocopies, filed records and prepared correspondence and reports

●Scanned documents and performed general data entry into a secured database

●Analyzed and reviewed cost reports and communicated final results to suppliers

●Communicated audit results to upper management through written reports and oral presentations

●Verified information for accuracy and completeness.

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