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Customer Service Computer Operator

Waltham, Massachusetts, United States
December 29, 2015

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avid Anastos Senior Computer Operator

David C. Anastos

721R Moody St, Waltham, MA 02453

HOME PHONE: 781-***-****

CELL PHONE : 508-***-****

I'm an experienced Computer Operator specializing in operating and monitoring Large scale Mainframe, Mid-Range systems and servers, in multi-platform environments.


Specializing in System Start-Ups (System IPL's, Re-Boot's; etc. and System Shutdown(s).

Monitoring HVAC Systems. Providing 1st Level support for IS Help Desk Support. Training of lower level operators

Proficient with Microsoft Office: Outlook, Word, Excel, PowerPoint, & Internet Explorer.

Performed windows password unlocks, resets with Active Directory.

.Areas of Expertise include:


CA Workload Management

Problem Resolution

Staff Training & Leadership

Organization and Time Management

Project Management

Server Administration

AS400 and Mainframe Operations

SOX Compliance

Experience & Notable Contributions

BJ’s WHOLESALE CLUB Westborough, MA 1998 – 2015

A wholesale warehouse with over 200 members.

Senior Computer Operator

Monitored a network of over 200 servers, and a large IBM mainframe. Created problem management tickets for failed jobs and SOX compliance controls. Assured sales files and website sales successfully transferred over to the mainframe for processing. Utilized CA Unicenter and CA Autosys workload managers.

Key Accomplishments:

Trained new department employees in company IT and quality control procedures.

Developed standard operating procedures from the inception of the Computer Operations department.

Assisted technical support department with UNIX servers in distribution centers and home office.

Entered all UNIX server jobs into workload management.

HIT OR MISS Stoughton, MA 1989 – 1996

Chain of over 500 retail stores across the nation, selling women’s clothing.

Computer Operations Supervisor

Supervised office, administrative, and customer service employees. Ensured compliance to company quality standards. Enforced deadlines and assisted troubleshooting of errors or problems. Evaluated staff performance and recommended appropriate human resources actions.

Key Accomplishments:

Managed a staff of 3 computer operators.

Trained new department employees.

Project support, providing computer and software solutions for the company’s new mail order division.

Developed corporate-wide data security and integrity procedures, including offside storage of backup media for corporate operations and retail stores, and an automated backup system for the mail order division.

Education & Professional Training

High School Diploma,

Waltham Senior High School, Waltham, MA

Professional Training:

Basic Administration Unicenter TNG – Computer Associates

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