**** ** *** ****** ******** Pines, FL 33025
Phone: 617-***-****, E-Mail: firstname.lastname@example.org
An astute IT professional offering nearly two decades of experience working on multi-site, multi-national and international technology infrastructure, software development, security, management and IT leadership. I Offer a unique combination of hands-on administration and experience that maximize organizational effectiveness and increase user satisfaction. Efficiently worked on various IT projects, application development, CRM, private and public cloud networks, data storage, telecommunications, routers, switches, firewalls security. Highly experienced cross-functional and cross-cultural team IT leader with a proven record of motivating others through actions; capable of orchestrating transformative business strategy through matrix, key performance indicator (KPI) and data-driven decisions. Possesses high skills at breaking down large-scale IT infrastructure and Application Development projects into manageable chunks and expert skills at motivating and leveraging teams, resources and relationships.
~ Supervised an operating budget of $2.5M and oversaw activities of 15 IT staff members; utilized ITIL v3 framework & collaborated with all business areas to improve services, streamline business processes, make employees more effective and increase customer satisfaction at RCC.
~ Collaborated with BellSouth technicians to ensure proper connectivity between the different networks switches in South Florida; acted as the Lead Technical Support for IDS LAN/WAN infrastructure throughout South Florida at IDS Telecom, Inc.
SKILL AREAS: Cloud Computing Strategies w System Architectures w Project Management w Application & Web Development w Data Center Management w Large Scale Deployments w Strategic and Business Planningw Cost Containment w Budget Development & Management w Hybrid Systems Implementation w Change Management w Highly Organized & Strong Analytical Abilities w Articulate Oral & Written Communication w Quick Problem Resolution & Decision Making w Client Relationship Management w Continuous Process Improvement & Innovation w Team Building, Training & Development
TECHNOLOGIES IMPLEMENTED AND MANAGED
Windows Servers / Linux
VMware ESX Environment
Cisco/HP routers and Edge Switches
Blade Servers & Core switches
ERP / CRM
Checkpoint, Fortinet, WatchGuard Firewalls
MS Exchange Email
Cloud Based Backup Systems
Wi-Fi Technology and Security
PCI DSS Compliance
Hybrid Infrastructure and IT Services
Commonwealth of Massachusetts, Boston, MA (January 2007 – June 2015)
IT Director / Manager
Roxbury Community College (RCC) is a community college in the Roxbury neighborhood of Boston, Massachusetts. RCC offers associate degrees in arts, and sciences, as well as certificates.
Responsible for maintaining Information Technology (IT) functions including strategic, tactical, data center management and application development, vendor relations, technical support, online learning and cloud computing, financial system and disaster recovery planning.
Supervised an operating budget of $2.5M and oversaw activities of 15 IT staff members; utilized ITIL v3 methodologies & collaborated with all business areas to enhance services and customer satisfaction
Led full application project delivery and lifecycle from conception to production
Maintained IT requests through an online ticketing system including processes and system workflows
Charted out a plan to improve consolidated physical servers and established a Virtual environment (VMware) in order to eliminate unstable operating environment; also centralized and virtualized the data center environment, which enhanced hardware, software uptime and increased production from 65% to 95%
Reduced overhead costs of operations by cutting down manual processes by 85%; also strategized position of institution to take advantage of Cloud Computing and decreased costs
Played a key role in increasing on-time delivery of support to customers by 95% through incorporation of enhancements in the staffing model
Saved the company 60% in costs by organizing key IT components with the business areas
Eliminated potential threats by implementing policies and securing network structure which support BYOD
Maintained high network availability and technology solutions which supported critical mission applications
Efficiently recruited, hired, and motivated team of technologists to deliver highest quality solutions using best practices
Established matured network infrastructure environment which are according to evolving business needs; ensured compliance with all state and federal laws
Commonwealth of Massachusetts, Boston, MA (January 2003 – June 2007)
IT Operations Manager
Act as subject matter expert on emerging technologies and recommend needs-based solutions to executive team in order to align infrastructure with long-term strategic business plans.
Led full project development delivery and lifecycle
Ensured high availability and cutting-edge educational and technology solutions for 3000+ faculty, staff and students.
Instituted ITIL operations practices bringing a level of discipline to the systems operations and reducing system outages.
Implemented desktop computing support procedures and process improvement resulting in 90% reduction in global problem resolution cycle time, including surveying technologies
Oversaw planning and integration of data, network services, application development, web portals, user services, data center operations, and systems administration.
Leading the effort of the IT Department and management of a team of eleven IT specialists.
Determined hardware and software needs, developed appropriate budget, and negotiated with vendors for procurement.
Led full project lifecycle of all major technology initiatives including software development.
Recruited, hired, and motivated a team of technologists to deliver highest solutions using best practices
Matured network infrastructure to meet evolving business needs.
Coordinated planning and implementation of a comprehensive information services network through multiple buildings.
Played critical role in defining requirements and implementing technology to support distance learning and enhanced teaching and learning.
Oversaw implementation of site-specific local LANs to meet specific goals of the College’s information systems.
IDS Telecom, Inc., Miami, FL (May 2000 – December 2002)
Senior Network Systems Engineer
IDS Telecom Inc. was acquired by Cleartel Communications. IDS Telecom INC. provides integrated communication services in the southeastern United States.
Responsible for maintaining all IT operations, services; also served as a subject matter expert on emerging technologies and recommended need-based solutions to executives in order to align best practices with long-term strategic business goals.
Collaborated with BellSouth technicians to ensure proper connectivity between the different networks switches in South Florida; acted as the Lead Technical Support for IDS LAN/WAN infrastructure throughout South Florida
Successfully managed Novell Netware servers, provided support to Netware Directory Services (NDS) within the organization
Established WAN setup and configured it by using Cisco, Lucent, Intel and 3COM routers and switches; implemented, setup and configured internal and external Firewall and managed VPN for remote access
Efficiently installed and maintained IIS servers and Intranet web site which provided essential support to the organization; also installed and configured Windows, VPN, IIS, WINS, DNS, DHCP on server farms
Setup and maintained WAN through dedicated T1 lines between offices in South Florida; successfully installed and configured Backup disaster recovery plans
PREVIOUS EMPLOYMENT HISTORY
Management Sciences for Health (MSH), Boston, MA February 1996 – April 2000
LAN / WAN Manager
PROFESSIONAL DEVELOPMENT & CREDENTIALS
Masters of Business Administration 2007
University of Phoenix
Bachelor of Science in Information Technology 2005
University of Phoenix
Collaborative Leadership Development Program 2005
Walter Geer – Former CIO at Roxbury College – 617- 595-8752
Terence A. Gomes – Former Roxbury College President – 508-***-****
Keith McDermott – Director of RLTAC at RCC – 857-***-****