Customer Service Representative
Resume:
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize
customer dissatisfaction and increase customer loyalty, motivated to maintain customer satisfaction and contribute to the success of the company.
Cross-selling services at a rate of 30%, upgrading customers to different plans and product packages.
Build customer’s loyalty by placing follow-up calls for customers who reported product issues.
Answer and direct all incoming calls using correct salutations and telephone etiquette.
Valerie Sloan
4921 Dafter Place
San Diego, CA 92102
Career Overview
.
Core Strengths
Heavy Telephones Active listening skills
Excellent Communication Skills Courteous demeanor
Typing 35 - 45 wpm Basic computer skills
Cash Handling Experience Team player
Accomplishments
Customer Service
Rapidly research and resolve client conflicts to prevent loss of key accounts.
Sales
Generate consistent revenue through skilled sales techniques.
Product Sales
Work Experience
Caregiver
In Home Support Services
Plan, prepare and serve meals and snacks.
Provide transportation, assistance and companionship to clients.
Clean and organize patient’s living quarters.
Perform household tasks such as laundry, dusting, washing dishes and vacuuming.
Cashier
Ace Parking
Greet customers in parking garage, process payments,
Direct traffic, assist customers with directions
tally daily receipts and balance the cash register.
Sales Associate
JC Penney
Receive and process cash and credit payments for in-store purchases.
Place special merchandise orders for customers.
Share product knowledge with customers while making personal recommendations.
Maintain friendly and professional customer interactions.
Work as a team member to provide the highest level of service to customers.
Customer Care Representative
Telespectrum, World Wide
Address customer service inquiries in an accurate and timely manner.
Provide accurate and appropriate information in response to customer’s inquiries.
Make reasonable procedure exceptions to accommodate unusual customer requests.
PBX Operator
DoubleTree Hotel
Answer heavy phones with multi-lines.
Contact housekeeping or maintenance staff when guests reported problems.
Home: 619-***-****
Cell: 619-***-****
*********@*****.***
05/2011 - 08/2013
Chula Vista, CA
05/2007 - 02/2008
San Diego, CA
12/2006 - 04/2007
San Diego, CA
10/2001 - 09/2002
San Diego, CA
09/2000 - 08/2001
San Diego, CA
Assist guests with any special requests during their visits.
Refer guests to local restaurants and recommend attractions in the area.
Educational Background
San Diego City College - Social Work
San Diego, CA
Skills
Cash handling
Professional and friendly
Careful and active listener
Multi-tasking
Excellent telephone skills
Contact this candidate