April **** to
December 1997 toMarch 1999
San Diego, CA 92101
I have a total of 15-years experience as a Customer Representative with a proven capacity totroubleshoot issues with speed, accuracy and professionalism to ensure customer satisfaction.Provided billing explanations as well as reviewed existing services to make offers of additionalproducts and services. Took incoming calls to process payments and make payment arrangements.
High customer service standards Conflict resolution proficiencyService solutions expert Strong problem solving abilityCall center experience
Exceeded corporate target for customer satisfaction for 6 months in a row.Managed call flow with up to 60 calls in queue per minute.
AT&TSan Diego, CACustomer Service RepresentativeMajority of duties consisted of answering incoming calls from customers regarding billing. Providedaccurate and appropriate information in response to customer inquiries. Provided billing explanationas well as review of existing service. Also placed orders to establish new telephone, internet andcellular service. Processed payments for accounts.
AT&TSan Diego, USACollections RepresentativeTook incoming call to process payments as well as make payment arrangements. Conducted paymentinvestigations. Made out-going calls via automated dialer to collect past due account for residentialservices accounts.
AT&TSan Diego, CAService Representative
Skyline High SchoolOakland, CA, USAGeneral EducationHigh School Diploma