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Sales Customer Service

Stockbridge, Georgia, United States
December 29, 2015

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Deborah Avery

*** ******** ***** ****:404-***-****

Stockbridge, Ga. 30281

E-Mail Summary of Qualifications

Experienced professional with a solid background in the areas of sales, customer service, billing, administration, and account management. Exceptional computer and administrative skills, Goal oriented team player recognized for achievements above and beyond expectations. Professional Experience

Solomon Morgan Staffing

Staffing Specialist/2014-2015

• Made over 400 phone calls a week to offer our services

• Offered temp and temp to hire candidates to companies

• Recruited qualified candidates for placement.

Fleetcor Technologies

Inside Sales/2009-2014

Responsible for signing up companies for fuel management program

Making 65 outbound call daily

Setting up phone appointments for prospects.

Getting customers to fuel once the account is set up

Manage the account for a 10 week period to ensure customer is fueling to capacity and that there are no problems.

Fleetcor Special Master Card Project

Had a goal of 225 Master Card accounts to set up within 8 week period

Making over 50 lead calls daily to companies.

Entering all the information in system

Obtaining information to get the accounts approved.

Ordering the cards needed per company

Had all 225 signed up by the 6th week;

Fleetcor/ Corporate Lodgings Inside Sales

Made over 50 outbound calls daily

Set up companies for a discounted hotel program

Ordered all the cards companies needed

Making sure all the information was entered in the computer DHL

Inside Sales/Account Representative 2003-2008

Cold called over 100 leads per week to sell DHL services

Efficiently managed and maintained a large customer base consisting of 600 small to medium size businesses.

Efficiently communicated and presented DHL services to the decision makers via telephone and written communications.

Built rapport with customers to be able to overcome objectives.

Prepared $300-$2400 price quotes for customers based on the number of shipments.

Identified new business in order to expand sales by $750 per day.

Introduced 300 customers to new products and services on a monthly basis.

Ensured customer satisfaction through ongoing communication Billing Clerk, 2002-2003

Answered 100+ calls on a daily basis regarding billing issues.

Adjusted customers incorrect invoices.

Responsible for knowing codes and data bases to determine the issue and correct them

‘Worked on special sales and marketing campaign.

Called National Account customers and got them the supplies and information they needed to switch to DHL

Right Choice Staffing

Operations manager 1999-2001

Managed 400+ associates.

Consistently recruited qualified candidates.

Placed temporary employees in a variety of office support positions: temporary and temp to hire, and permanent placement.

Office Coordinator, 1998-1999

Handled 50-60 incoming calls on a daily basis.

Scheduled appointments for viable applicants

Responsible for payroll for 400+ associates.

Conducted sales calls and schedules appointments for Territory Managers

Aided recruiters at job fairs and conducted all references on new applicants

Aided the office team in increasing billable hours from 800 to 3900 within a nine months. COMPUTER SOFTWARE/SYSTEMS

• MS Word

• Outlook


• Siebel/Comet

• Salesforce

• EmPact

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