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Customer Service Manager

Location:
Pretoria, GP, South Africa
Posted:
December 26, 2015

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Resume:

MALEFA MADIHLABA

Address: **** ******** ****** ********* **, The Orchards, Pretoria, 0182

Contact Details: 071-****-***

Email: acswzq@r.postjobfree.com

CAREER OBJECTIVE:

I’m a highly motivated and disciplined individual who is interested in securing a challenging and permanent position within your company.

My exceptional ability to communicate both verbal and written has also enabled me to efficiently solve problems, be innovative and implement office procedure.

I’m confident that I can apply my skills that I have acquired throughout the years to add value to your organization and have a strong work ethic.

Started a food sales service, selling pre – prepared food to customers from April 2015.

Duties:

Cooking and selling food to clients

Banking profits made

Purchasing food supplies to sell

Receiving calls from clients placing food orders (client liaison and telephone etiquette)

Record keeping of all sales and merchandise bought (administration)

Skills Learned:

Starting a mini income generator method to sustain livelihood.

Discipline in terms sustaining the business

Stocktaking on food products bought

Patience and endurance with clients and myself

Managing funds and time effectively

Self marketing and promotion

EMPLOYMENT HISTORY:

Position: Call Centre Agent

Employer: Hollard Cover Direct

Period: October 2013 – December 2014

Reason for Leaving: Relocation

Duties:

Telesales of long-term insurance to clients

Verifying the status of clients’ policies

Outgoing calls to clients regarding insurance policy

Data capturing

Assistance with walk in clients

Field Work (promotions)

Position Held: General Office Assistant

Employer: Thaba Ya Batswana

Period: March 2013 – September 2013

Reason for leaving: Temporary Position

Duties:

General Administration

Filing

Duties as dictated by junior manager

Administering to client bookings

Stocktaking

Assisting with client queries

Administering to conference rooms

Telephone and email communication to clients regarding their bookings.

Attending to client’s requests

My duties were carried out in the Hospitality Industry to further enhance my customer service/care skills.

Position Held: Receptionist

Employer: Beescore

Reason for leaving: Temporary Position

Period: October 2012 – February 2013

Duties:

Answering switchboard

Filing

Office admin

Ordering of stationery for staff

Uploading client information on company database

Assisting with client queries

Uploading documents on the system

Position Held: Customer Services Agent

Employer: Professional Provident Society

Reason for leaving: Retrenchment

Period: August 2011 – September 2012

Duties:

Email and telephone communication to clients regarding their insurance

Updating client information

Solving client queries regarding their premiums

Uploading documents on the system

Reinstating client insurance

Making and receiving calls from clients regarding the insurance

Generating tax certificates and quotations relating to clients benefits

Assisting with walk in clients

Position Held: Debt Review Agent

Employer: FNB

Reason for leaving: Contract

Period: June 2010 – July 2011

Duties:

Make outgoing calls to clients informing them about the status of the loans and cheque accounts.

Receive calls from clients enquiring about the status of the loans and cheque accounts.

Capture client requests on the database.

Communicate with Debt Counselors regarding the clients’ portfolio.

Arrange payments on outstanding arrears.

Educate and inform clients about the debt review process.

Solving client queries regarding their loans and personal cheque accounts

Position: Account Management Consultant

Employer: Standard Bank Call Centre – Customer Debt Management

Period: February 2009 – January 2010

Reason for leaving: Temporary Position

Duties:

Management of outgoing calls to customers

Communication with customers

Debt recovery from clients on personal loans and cheque accounts

Position Held: Call Centre Agent

Employer: The Best Funeral Society

Period: April 2007 – January 2009

Reason for leaving: Personal growth

Duties:

Resolve client queries independently

Communication client activity/problems to the relevant parties

Ensure that client transactions are processed correctly and timeously and according to standard procedure

Switchboard assistance

Filing

Assist in claims department

SKILLS AND ABILITIES:

Able to work both independently and in a team

Organized and flexible

Willing to learn and expand knowledge base

Able to perform under pressure

Willingness to work overtime and travel

Ability to adapt to a changing environment

Service and result Driven

EDUCATIONAL BACKGROUND:

High School: Palm Ridge Senior Secondary School

Highest Standard: Grade 12

Year: 2005

Subjects Passed: English; Afrikaans; Home Economics;; Geography; Biology

Higher Qualification: Media Consultancy Diploma

Institution: Boston Media House

Year: 2006

Subjects: Principles of Journalism; Principles of Advertising, Business English, Principles of Public Relations

Presentation Graphics, General Office Practice, Introduction to PC, Microsoft Word

REFERENCES:

1.Ms. A. Botha

Boston College Principal

011-***-**** /011-***-****

Student number 542

2. Ms. Mavis Rhalubuvhi

The Best Funeral Society – Team Leader

084-***-****

3.Natalie Ramatladi

Team Leader - FNB

011-***-**** / 082-***-****

4.Bafana More

Team Leader - Professional Provident Society

011-***-**** / 082-***-****

5.Tirhani Ngobeni

Office Manager - Beescore

011-***-****/ 084-***-****

6.Stanley Nxumalo

Junior Manger - Thaba Ya Batswana

011-***-**** / 076-***-****

7.Botle Meje

Acting Team Leader – Hollard Cover Direct

073-***-****



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