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Management Manager

New Westminster, British Columbia, Canada
December 25, 2015

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***, ****** ******, *** ***********, British Colombia V3M6T5


Over 16 years of professional administration experience in the health care and education industries. Full knowledge of human resources and operations management. Proven ability to direct and coordinate office services, including developing and supervising programs Highly skilled in promoting a positive work environment. Multi-skilled management professional who is results-orientated and organized. Proficient in directing all administrative functions.

Clinical Operations • Administrative Management • Human Resources Management

Operations Management • Team Management • Project Management • Process Improvement Recruiting • Training / Development • Performance • Budgets • Reports • Workflow Management

Office Management • Quality Assurance • Languages: English & Urdu



Leading research-oriented cancer specialized hospital located in Lahore and Peshawar, Pakistan founded by Imran Khan.

Deputy Manager 2014 – November 2015

Manage and oversee all aspects of office administration, building and facility maintenance for 16, 154sqft office spaces in the Karachi Diagnostic Centre and Clinic including repairs, information technology, security, cafeteria, transport, and laundry services.

Report directly to the Associate Director of Pharmaceutical & Ambulatory Services.

Supervise and oversee the daily activities of 4 Centre Administration department managers and 36 direct reports including work scheduling, and administrative support, ensuring quality performance in all areas.

Direct and supervise clinical operations of the Center including Day Care Chemo services, Radiology & Pathology Services.

In charge of budgeting and planning for center infrastructure, diagnostic and clinical services annually.


Successfully established diagnostic services in Karachi.

Led center administration team to achieve ISO 9001:2008 certification

Developed and facilitated training workshops for employees across 2011 - 2015 including customer service, team building and communication skills.

Assistant Manager 2010 - 2014

Reporting to the Associate Director of Pharmaceutical & Ambulatory Services, assisted in managing 16, 154sqft office spaces including repairs, information technology, security, cafeteria and laundry services.

Maintained and established departmental policies, procedures, and objectives, quality assurance programs, and safety, environment and infection control standards.

Managed and updated standard operating procedures for all departments.

Working with the Associate Director, prepared the annual financial budget including operation and capital expenses.

Worked with medical and technical staff in radiology and pathology to provide a unified professional approach to patient care.

Assisted in preparing, documenting, and implementing quality standards which lead towards attaining ISO 9001: certification.


AGA KHAN UNIVERSITY, Karachi 1999 – 2009

A private, non-denominational research university located in Karachi

Programme Officer 2008 - 2009

Managed and oversaw administrative and daily operations of university programs for the Institute for Educational Development, ensuring compliance with university, state, and federal policies and regulations.

Assisted in developing and coordinating various university programs and projects.

Monitored individual domestic and international grants and budget expenditures, providing interim status reports on all accounts.

Coordinated the collection, compilation, and analysis of program activity data, presenting comprehensive statistical and narrative program reports to the board.

Assists in establishing and implementing short- and long-range goals, objectives, policies, and operating procedures.


Developed and implemented employee recognition and awards program, arranged new employee orientation/briefings and sponsorships for personnel.

Secretary 1999 - 2008

Provided administrative and direct secretarial support for the department and faculties including data entry, transcriptions, document preparation, minutes, meeting and event management.

Maintained and updated the university’s student and faculty data base including all academic records.

Working with various departmental heads managed student issues relating to examination and clinics across a variety of hospital departments.

Charged with developing, managing, and updating the universities research website.


President and managing committee member for the Secretaries Forum, 2002 – 2003.

Developed and implemented an alert system for upcoming deadlines for incoming requests and events.


Masters of Business Administration (MBA), Human Resources

Preston Institute of Management Sciences & Technology, 2003

Bachelor of Commerce, Accounting & Finance

University of Karachi, 1997

Training Courses:

ISO 9001: 2008 Certification, 2015

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