Santhosh Ponnu Sethumadhavan
Lashmi Nivas, Konnallur Chittilamcherry Post, Palakkad, Kerala 919********* email@example.com
An efficient problem solver with a complete range of office management experience, brilliant customer relationship skills, seeking a position of administration and operations in reputed organization to enhance my abilities.
Organization's ability, Technology skills, Communication skills, Written expressions, Time management, Management skills, Planning skills,Problem solving skills, Technical Skills.
Administration & Operation Manager,
Lords Groups -- June 2013-Oct 2015
Assist in setting policies and procedures for administering the operations of the department in liaison with Administration & operation, HR,Training etc..
Review the work of staff and ensure that it complies with the company policies and procedures .
Set criteria for evaluating the performance of the employees under his supervision and coordinate with other department managers
Assist other departments in meeting Human Resource requirements in a timely manner. Supply A&S with quality Human Resources
Coordinate with other departments to ensure a comprehensive and accurate employee evaluation at least once in a year, based on criteria set by the management
Coordinate with department managers in setting employment criteria for selecting new employees
Establish systems and procedures for training needs evaluation and assessing the effectiveness of training programs
Establish methods for job analysis and update the compensation structure of the group companies as per the instructions of the senior management and market trends
Co-ordinate and facilitate succession planning for top and middle management
Evaluate workloads, assess and implement changes as necessary in order for the department to operate efficiently and in a cost effective manner
Manage the response to staff complaints by monitoring, evaluating, escalating and closing the complaints
Provide direction and supervision to the employees under his supervision in performing their tasks and in solving the problems they encounter while performing their jobs
Represent the company at any personnel related inquiries or investigations
Provide communication system by identifying needs, evaluating options, maintaining the equipments, approving invoices etc.
Obtaining requirements, negotiating price, quality and delivery, approving invoices.
Complete special projects by organizing and coordinating information and requirements, planning, arranging and meeting schedules, monitoring results.
Provides historical references by developing and utilizing filling and retrieval systems.
Achieves financial objectives by anticipating requirements, submitting information for budget preparation, scheduling expenditure, monitoring cost, and analyzing variance.
Maintain professional and technical knowledge by attending educational workshop, professional standards, establishing personal networks.
Contribution of team effort by accomplishing related results as needed
Preparing reports monthly, quarterly, and yearly basis
Maintaining and updating the employees Data base, personal files and all supportive documents.
Multi Unit Manager, Retail sales,
M/s Al Sayer Retail Establishments -- March 2011 to May 2013
•Complete in-charge for 4 Retail Stores known as “Caribou Coffee “ Involvement Retail Sales and Operation, Purchases and Inventory management, Recruitment and training, Forecast and budgeting
•I have a team of 7 staffs per shift per outlet, two to three shifts per day, Managers, Supervisors, Team members, Barista and utility helpers .
•Check reports & work out some marketing strategies for the month, analyzing trends and results Implementing administrative systems, procedures, and policies and monitoring administrative projects
•Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
•Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
•Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
•Provides information by answering questions and requests.
•Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
•Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Contributes to team effort by accomplishing related results as needed.
•Ensure that customer complaints are investigated and promptly solved; maintain incidence report and record of all details impartiality and comprehensively.
•Attracts potential customers by answering product and service questions; suggesting information about Other products and services.
•Maintains customer records by updating account information.
•Maintains financial accounts by processing customer adjustments.
•Recommends potential products or services to management by collecting customer information and analyzing customer needs.
•Prepares product or service reports by collecting and analyzing customer information. Contributes to team Effort by accomplishing related results as needed
M/s Hyosung Emerge LLC -- Oct 2009 -Jan 2011
Outward Remittance Officer Grade II A,
M/s Wall Street Finance Ltd -- Sep-2004 - Jul-2009
Bundelkhand University -- BA Economics, 1996, 76%
Micro Economics, Macro Economics,
First Computers -- Computer Intragative Management, 1999. 90%
Computer Applications, Ms Office, Outlook and internet, Transight, IDS, Ex Next generation.
Wintech Computers -- Diploma in Hardware Maintenance, 2000, 85 %
Windows troubleshooting and installation., networking,
Bharat Sewa Sangam -- Diploma in Hotel Management, 2005, 95
Front Desk, Guest Relation, Housekeeping Management, Customer Service, F&B Service